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Windows 7: Help-windows has recovered from an unexpected shutdown


20 Dec 2009   #1

Windows 7 ultimate
 
 
Help-windows has recovered from an unexpected shutdown

Please help me if you can.

Asus X53SR notebook stock build.

I just bought a used laptop ^ from a friend and it works fine except for random
freezing and shutdowns that result in the "windows has recovered from an unexpected
shutdown" error message. The computer came with Vista ultimate but I gave it a
fresh format-reinstall anyway and had the same problem. Over the course of a few
days the computer got excruciatingly slow and unstable. Yesterday I decided to
upgreade with a clean format-reinstall of Windows 7 ultimate. It worked fine all day
yesterday but just about an hour ago it froze, shutdown, and came up with the
error message.
Now as time goes on (1 hour) its getting slower and everything keeps freezing.
I just had to restart in safe mode with networking to edit this post.

I read in some other posts about how these things are diagnosed so I am including
some logs (minidump log and Belarc advisor) in my post that I think will be helpful.

Thank you and I will check back later.

My System SpecsSystem Spec
.

20 Dec 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by MrJay81 View Post
Please help me if you can.

Asus X53SR notebook stock build.

I just bought a used laptop ^ from a friend and it works fine except for random
freezing and shutdowns that result in the "windows has recovered from an unexpected
shutdown" error message. The computer came with Vista ultimate but I gave it a
fresh format-reinstall anyway and had the same problem. Over the course of a few
days the computer got excruciatingly slow and unstable. Yesterday I decided to
upgreade with a clean format-reinstall of Windows 7 ultimate. It worked fine all day
yesterday but just about an hour ago it froze, shutdown, and came up with the
error message.
Now as time goes on (1 hour) its getting slower and everything keeps freezing.
I just had to restart in safe mode with networking to edit this post.

I read in some other posts about how these things are diagnosed so I am including
some logs (minidump log and Belarc advisor) in my post that I think will be helpful.

Thank you and I will check back later.
Hi and welcome

this crash was probably caused by a critical process failing (winiint)

I would

run a system file check to verify and repair system files
type cmd in seearch>right click and run as admin>sfc /scannow

You also have a feew old drivers that can use to be updated

they are
Code:
secdrv.SYS        0x976c2000    0x976cc000    0x0000a000    0x45080528    9/13/2006 8:18:32 AM                        
rixdptsk.sys        0x93662000    0x936b3000    0x00051000    0x455a6ed7    11/14/2006 8:35:19 PM                        
ATKACPI.sys        0x936e9000    0x936f1000    0x00008000    0x4580f93d    12/14/2006 2:11:57 AM                        
smserial.sys        0x81e00000    0x81f14000    0x00114000    0x48dc9c0a    9/26/2008 3:23:38 AM




Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\122009-24897-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82839000 PsLoadedModuleList = 0x82981810
Debug session time: Sun Dec 20 11:26:57.962 2009 (GMT-5)
System Uptime: 0 days 2:41:32.427
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
........
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 87345218, Terminating object
Arg3: 87345384, Process image file name
Arg4: 82a61d50, Explanatory message (ascii)

Debugging Details:
------------------


PROCESS_OBJECT: 87345218

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: wininit

FAULTING_MODULE: 00000000 

PROCESS_NAME:  WerFault.exe

BUGCHECK_STR:  0xF4_WerFault.exe

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 82b1507b to 82915d10

STACK_TEXT:  
98960c9c 82b1507b 000000f4 00000003 87345218 nt!KeBugCheckEx+0x1e
98960cc0 82a98e44 82a61d50 87345384 87345488 nt!PspCatchCriticalBreak+0x71
98960cf0 82a9acdf 87345218 8503e030 000000ff nt!PspTerminateAllThreads+0x2d
98960d24 8287c42a 00000084 000000ff 0019e20c nt!NtTerminateProcess+0x1a2
98960d24 770c64f4 00000084 000000ff 0019e20c nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0019e20c 00000000 00000000 00000000 00000000 0x770c64f4


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  wininit.exe

FAILURE_BUCKET_ID:  0xF4_WerFault.exe_IMAGE_wininit.exe

BUCKET_ID:  0xF4_WerFault.exe_IMAGE_wininit.exe

Followup: MachineOwner
---------

My System SpecsSystem Spec
20 Dec 2009   #3

Windows 7 ultimate
 
 

Im not sure what you mean to run as administrator in cmd prompt. I have never seen such an option. i type cmd, it pops up and thats it, there are no options. Could you please elaborate? right clicking gives no option for that. just mark, copy, paste, select all, scroll, and find.

When I tried to run the scan it says I need to be administrator..
Thanks

nvm i did it from start, accessories, cmd options. will post results when finished.

ALSO how do i update those drivers? im kind of a newb to this stuff...
My System SpecsSystem Spec
.


20 Dec 2009   #4

Windows 7 Ultimate x64
 
 

Quote:
Im not sure what you mean to run as administrator in cmd prompt
Don't right click inside the command prompt, right click the icon that opens command prompt and run as administrator.
My System SpecsSystem Spec
20 Dec 2009   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by MrJay81 View Post
Im not sure what you mean to run as administrator in cmd prompt. I have never seen such an option. i type cmd, it pops up and thats it, there are no options. Could you please elaborate? right clicking gives no option for that. just mark, copy, paste, select all, scroll, and find.

thanks.
Sure sorry

If you right click on the title bar in a cmd window you should be given the option to run as administrator.
My account is already admin so I dont need to and if yours is as well neither do you

Ken J+
My System SpecsSystem Spec
20 Dec 2009   #6

Windows 7 ultimate
 
 

ALSO how do i update those drivers? im kind of a newb to this stuff...
My System SpecsSystem Spec
20 Dec 2009   #7

Windows 7 ultimate
 
 

the sfc /scannow found no integrity violations.
My System SpecsSystem Spec
20 Dec 2009   #8

Windows 7 ultimate
 
 

Any other suggestions?
Thanks!
My System SpecsSystem Spec
20 Dec 2009   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by MrJay81 View Post
Any other suggestions?
Thanks!
I can assume you arent overclocking
or running a raid


try downloading memtestx86 and run it for several hours to see if either your ram or a heat issue presents itself. You can also download cpu-z and gpu-z to check the temps. they arre both free.

Good luck

Ken J+
\
My System SpecsSystem Spec
20 Dec 2009   #10

Windows 7 ultimate
 
 

Thanks will try that, and no I am not overclocked or running a raid

I will post the results when im done.
My System SpecsSystem Spec
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