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Windows 7: 2 Clean Installs - Still crashes in sleep mode

21 Dec 2009   #1
ejscharf

windows 7 ultimate
 
 
2 Clean Installs - Still crashes in sleep mode

Even after two clean installs, Windows 7 still crashes when my computer goes into sleep mode. I used the Windows debugging tool (Windbg) to isolate the cause. The analysis of the minidump file is attached as a pdf file. It shows a driver for the network adapter is causing the problem. I rolled the driver back, and thought that would be solution, but I'm still getting the crash. The Intel site says this driver is for Windows 7 and the Windows Update identified the older (rolled back) driver as the correct driver.

I'd appreciate any help anyone might be able to offer.

Thanks


My System SpecsSystem Spec
.

21 Dec 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ejscharf View Post
Even after two clean installs, Windows 7 still crashes when my computer goes into sleep mode. I used the Windows debugging tool (Windbg) to isolate the cause. The analysis of the minidump file is attached as a pdf file. It shows a driver for the network adapter is causing the problem. I rolled the driver back, and thought that would be solution, but I'm still getting the crash. The Intel site says this driver is for Windows 7 and the Windows Update identified the older (rolled back) driver as the correct driver.

I'd appreciate any help anyone might be able to offer.

Thanks
We can really use the actual dmp use these to find and upload it. http://www.sevenforums.com/crash-loc...d-problem.html

Thanks

Ken J+
My System SpecsSystem Spec
21 Dec 2009   #3
ejscharf

windows 7 ultimate
 
 

The dump file is attached. Thanks for your help.
My System SpecsSystem Spec
.


22 Dec 2009   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ejscharf View Post
The dump file is attached. Thanks for your help.
Um, no it is not. use these insructions. http://www.sevenforums.com/crash-loc...d-problem.html


Ken J+
My System SpecsSystem Spec
22 Dec 2009   #5
ejscharf

windows 7 ultimate
 
 
Hopefully, the dump file is now attached

Hopefully, the dump file is now uploaded, with this message.
My System SpecsSystem Spec
23 Dec 2009   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ejscharf View Post
Hopefully, the dump file is now uploaded, with this message.
Hi and welcome

this dmp reflects a device that is taking far too long to respond. when it times out it hoses the system. that device (e1e6232e.sys) driver is your network nic I believe. There is very little info on how to cure it (other than to update driver or get a new nic). Since your driver appears current I cant even give you that as a recommendation.



Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\122109-19983-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c4c0?
Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a0d000 PsLoadedModuleList = 0xfffff800`02c4ae50
Debug session time: Mon Dec 21 15:02:12.593 2009 (GMT-5)
System Uptime: 0 days 2:11:23.294
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8005e7da20, fffff80000b9c4d8, fffffa8005fff7d0}

*** WARNING: Unable to verify timestamp for e1e6232e.sys
*** ERROR: Module load completed but symbols could not be loaded for e1e6232e.sys
Probably caused by : e1e6232e.sys

Followup: MachineOwner
---------

0: kd> !anaylze -v
No export anaylze found
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8005e7da20, Physical Device Object of the stack
Arg3: fffff80000b9c4d8, Functional Device Object of the stack
Arg4: fffffa8005fff7d0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa8005fff7d0

DEVICE_OBJECT: fffffa8007a9d050

DRIVER_OBJECT: fffffa8007ad5d10

IMAGE_NAME:  e1e6232e.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a296d39

MODULE_NAME: e1e6232e

FAULTING_MODULE: fffff88004f82000 e1e6232e

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002aede23 to fffff80002a7ef00

STACK_TEXT:  
fffff800`00b9c488 fffff800`02aede23 : 00000000`0000009f 00000000`00000003 fffffa80`05e7da20 fffff800`00b9c4d8 : nt!KeBugCheckEx
fffff800`00b9c490 fffff800`02a8afa6 : fffff800`00b9c5c0 fffff800`00b9c5c0 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29330
fffff800`00b9c530 fffff800`02a8a326 : fffffa80`05892168 fffffa80`05892168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5a0 fffff800`02a8ae7e : 00000012`5acf3f32 fffff800`00b9cc18 00000000`0007b5f8 fffff800`02bfc188 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cbf0 fffff800`02a8a697 : 00000004`c4a4eac3 00000004`0007b5f8 00000004`c4a4ea17 00000000`000000f7 : nt!KiTimerExpiration+0x1be
fffff800`00b9cc90 fffff800`02a876fa : fffff800`02bf7e80 fffff800`02c05c40 00000000`00000000 fffff880`04802db0 : nt!KiRetireDpcList+0x277
fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_e1e6232e.sys

BUCKET_ID:  X64_0x9F_IMAGE_e1e6232e.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
23 Dec 2009   #7
ejscharf

windows 7 ultimate
 
 

Thanks. I came to the same conclusion, which led me to make my original post. As I mentioned, I even rolled the driver back, with no luck. So, I guess I'm stuck waiting for Intel, the NIC's manufacturer, to come out with another driver.

Yet another reason why I loathe Mr. Gates. I never had this problem with Vista or XP. Of course, the only reason I moved this early to Windows 7 was that I was forced to take Vista on my computer when I bought it, and never liked it. I usually wait for an OS to be out for at least a year, before I move to it, so all the manufacturers of hardware can catch up with their drivers.
My System SpecsSystem Spec
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 2 Clean Installs - Still crashes in sleep mode




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