BSOD in windows 7

earlw · 22 Dec 2009

Hi i just bought a pc from my buddy and installed windows 7 on it when it had vista on it. Im pretty sure it had the same problems with vista has it does with 7 but i thought i had it fixed by recoverying the pc back to factory settings. Any way i have all the drivers up to date but i keep getting a bsod i have had this problem for awhile some times it happens right after i turn it on some times it wont do it for days. it is a gateway gm5478 i have downloaded a debugging tool to try helping me but im not quit getting it. attached is a copy of what i got when i ran the debugger. Any help would be very greatful. Thank you.

zigzag3143 · 22 Dec 2009

earlw said:

Hi i just bought a pc from my buddy and installed windows 7 on it when it had vista on it. Im pretty sure it had the same problems with vista has it does with 7 but i thought i had it fixed by recoverying the pc back to factory settings. Any way i have all the drivers up to date but i keep getting a bsod i have had this problem for awhile some times it happens right after i turn it on some times it wont do it for days. it is a gateway gm5478 i have downloaded a debugging tool to try helping me but im not quit getting it. attached is a copy of what i got when i ran the debugger. Any help would be very greatful. Thank you.

Hi earl and welcome

We need the actual BSOD file. can you use these instructions to find it and upload it to us? https://www.sevenforums.com/crash-loc...d-problem.html

Ken J+

earlw · 22 Dec 2009

sorry heres the zipped up .dmp files

TaraSWinTeam · 22 Dec 2009

Hello Earl,

Have you run a troubleshooter yet to try to pinpoint any issues: Windows 7 features - Windows Troubleshooting - Microsoft Windows

Cheers,
Tara

usasma · 23 Dec 2009

The text file that you uploaded points to a networking driver for Windows (tcpip.sys)
As such, I'd suggest replacing your current networking drivers with fresh one's.

The uploaded BSOD's also blame tcpip.sys, but e1e6032.sys is present in the stack text - a component of the Intel(R) PRO/1000 Adapter NDIS 6 deserialized driver.

So, I'd do this:

Driver Removal and Reinstallation
Please do the following:
- download a fresh copy of the latest Win7 version of the program for this driver from the Intel website (not from Windows Update or from the Update driver function in Device Manager). If there are no Win7 drivers, post back for further instructions on installing Vista drivers using Compatibility mode.
- uninstall the current version from your system
- install the freshly downloaded version
- check to see if you have any further BSOD's

Also, please update these older drivers as soon as you are able to:

Code:

iteatapi.sys Wed May 14 02:18:14 2008
kmxagent.sys Thu Mar 20 12:50:00 2008
KmxCF.sys    Wed Jun 04 05:00:54 2008
kmxcfg.sys   Thu May 29 09:06:11 2008
KmxFile.sys  Thu Mar 20 12:35:34 2008
kmxfw.sys    Fri Mar 14 06:55:27 2008
KmxSbx.sys   Thu Mar 20 12:36:42 2008
VSTBS23.SYS  Wed Oct 15 20:30:15 2008
VSTCNXT3.SYS Wed Oct 15 20:29:13 2008
VSTDPV3.SYS  Wed Oct 15 20:32:04 2008