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Windows 7: BSOD resolved, but want to know why and how


23 Dec 2009   #1

Windows 7 Pro x64
 
 
BSOD resolved (I think), but why and how (w/ minidumps)

Hello all.
Just started to get a BSOD (Bugcheck 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)).
Attached are the 3 minidumps from it.
I have no idea how to read these.
I also have the entire memory dump file (about 62mb) if needed on my own site.


Pretty fresh install of Windows 7 Pro 64 bit (about a month old). Started tonight after I had changed a few settings in the BIOS (set memory speed to auto, was a 667, but is DDR2 800 RAM that worked with Vista and XP at DDR2 800 speed fine) and had also turned on the thermal shutdown for the CPU (had been off, set it for 70C, but temps never got anywhere near that high).
This is on an Epox Motherboard, AMD Orleans CPU (AM2), 2 gigs of A data DDR2 800 (passes memtest), Gforce 7200LE with most current WHQL drivers.
I set everything in the BIOS back to how it was and it seems to be working fine now, just wondering if the dump says why it was doing it.

Thanks for the help and let me know if there is any more information you need.

My System SpecsSystem Spec
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23 Dec 2009   #2

64-bit Windows 8.1 Pro
 
 

This Stop error indicates that indicates that the Windows kernel detected an illegal or unknown processor instruction. The problems that cause this Stop error can be either software or hardware related and result from invalid memory and access violations, which are intercepted by Windows' default error handler if error-handling routines are not present in the code itself.
My System SpecsSystem Spec
23 Dec 2009   #3

Windows 7 Pro x64
 
 

OK, so something with either the RAM or CPU or both (both of which I changed stuff on in the BIOS).
Guess i will try to isolate it and see which it is.

Thanks.

BTW, how can I look at these files?

I DL something from MS for reading dumps and it said something about the symbols not being correct? Don't remember the name of it off hand.
My System SpecsSystem Spec
.


23 Dec 2009   #4
Microsoft MVP

 
 

Follow the instructions here for reading the dump files. It's a long read, but just proceed step-by-step and it'll work for you: WinDbg Analysis Report

FYI - the results for the last dump file are very unusual - it's gonna take a lot to interpret that one.

Because of the unusual results, please try this stuff first:
Quote:
H/W Diagnostics:
Please start by running these hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
One of the dump files refers to tcpip.sys (a Windows networking driver) - so I'd suggest updating your networking drivers from the website of the manufacturer of your network card.

Here's a list of older drivers on your system, please update them as soon as you can:
Code:
lmimirr.sys  Tue Apr 10 18:32:45 2007
LMIRfsDriver.sys Mon Jul 14 12:26:56 2008
nvstor64.sys Mon Aug 18 21:53:39 2008
pcouffin.sys Tue Dec 05 09:39:30 2006
RaInfo.sys   Fri Jan 04 13:57:14 2008
tdrpman.sys  Mon Nov 12 08:36:33 2007
tifsfilt.sys Wed Aug 29 08:37:29 2007
timntr.sys   Wed Aug 29 08:38:23 2007
Please post back with additional memory dump files if they continue after doing all this stuff.
My System SpecsSystem Spec
23 Dec 2009   #5

Windows 7 Pro x64
 
 

Thanks. I came home from work today and the computer was off? We don't turn it off and when I powered it on, the message came up that Windows had shut down unexpectedly and to choose how to boot was up, but no new minidump. It is possible my 4 year old turned it off though.
I have already run Memtest (from a Ubuntu disk) and it was fine, as well as the Windows one. I had run Seatools on this disk before with no issues, as well as HDTune. I just ran them again and it is good. HERE is an online analysis.
As far as malware, I have run MS security essentials, Spy bot search and destroy, Glary Utilities and Ad-Aware. Nothing out of the ordinary.
I updated the Realtek Ethernet drivers (they were from 8/09, newest are 11/09).
I apparently had not installed the newest nvidia drivers (I had downloaded them, but not installed).
I went through Device manager and checked everything, and all drivers seem to be up to date. Googling some of the ones you listed, they look more like processes, not drivers, and I have no idea how to update those.
My System SpecsSystem Spec
24 Dec 2009   #6
Microsoft MVP

 
 

Drivers are lower level things that interact with the kernel of the OS (not user mode - as most programs do).
In the case of some programs (such as firewalls, antivirus, burning programs, etc) they install drivers onto your system so they can communicate with the hardware - even though they are not hardware based.

Irregardless, the procedure is the same for updating them:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
My System SpecsSystem Spec
25 Dec 2009   #7

Windows 7 Pro x64
 
 

OK, Thanks again.
I will search those out and see what I can find.
My System SpecsSystem Spec
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 BSOD resolved, but want to know why and how




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