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Windows 7: Windows 7 Ultimate x64 Explorer.exe Crash

24 Dec 2009   #1
kevindd992002

Windows 7 Ultimate x6
 
 
Windows 7 Ultimate x64 Explorer.exe Crash

I've installed Win7 on my new Clevo W860CU laptop, installed all latest drivers and suddenly the explorer.exe crashes. I've then decided to reinstall but it did randomly crash on me again. How do you debug this issue? I'm kind of a perfectionist and I never seen that error with my desktop with Win7 on it. Could it be a driver issue or something?


My System SpecsSystem Spec
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24 Dec 2009   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hi Kevin,

Can you check the Event viewer see whether you find anything specific

Go To Start Under start search Type eventvwr under there Windows Log under that Application and right side panel check for Errors

Does the Explorer crashes when you do anything specific like just right clicking on Desktop or Opening any application ?
My System SpecsSystem Spec
25 Dec 2009   #3
kevindd992002

Windows 7 Ultimate x6
 
 

Hi, Here's the screenshot of the explorer.exe error: Nope it happens randomly with both of my Win7 installations. I've just experienced it twice one each installation.
My System SpecsSystem Spec
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25 Dec 2009   #4
kevindd992002

Windows 7 Ultimate x6
 
 

Sorry the first pic was very small. I've attached a better picture.
My System SpecsSystem Spec
25 Dec 2009   #5
Uber Philf

W7 RTM Ultimate x64
 
 

What's odd in that, is why is the Explorer, version 7600.16404, and the shell is only 7600.16385?

Are you running a modified theme with patched system files?
My System SpecsSystem Spec
25 Dec 2009   #6
kevindd992002

Windows 7 Ultimate x6
 
 

No, I'm not running any modified theme. Do they need to be exactly the same version? What could be wrong?
My System SpecsSystem Spec
25 Dec 2009   #7
usasma
Microsoft MVP

 
 

Please perform the steps in this link: http://www.sevenforums.com/crash-loc...g-process.html

Please PM me when you complete this (I don't normally look at user mode crashes).
My System SpecsSystem Spec
25 Dec 2009   #8
Uber Philf

W7 RTM Ultimate x64
 
 

Quote   Quote: Originally Posted by kevindd992002 View Post
No, I'm not running any modified theme. Do they need to be exactly the same version? What could be wrong?
They should all be exactly the same version, to my experience, when they are all different, things go wrong.

Have you done a Windows Update?

Do so, and make sure you get all of the ones related to windows security.

Hopefully that solves your problem.

If not, i have a second round of action.
My System SpecsSystem Spec
03 Jan 2010   #9
kevindd992002

Windows 7 Ultimate x6
 
 

Yes I always do a Windows Update after clean installing any OS. What is your second round of action?

By the way, how do you check if the files have the same version?
My System SpecsSystem Spec
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 Windows 7 Ultimate x64 Explorer.exe Crash




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