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Windows 7: Kernel Power event 41 task 63 crashes


24 Dec 2009   #1

Windows 7 Home Premium 64 Bit
 
 
Kernel Power event 41 task 63 crashes

I have a problem with a new HP p6230y that I purchased only a few weeks ago. It seems that there are a lot of people experiencing similar issues on their computers. I have searched and read tons of support articles about this problem, but have not come across one that gives a real solution to fix it.

First off my computer:

HP Pavilion p6230y
Windows 7 Home Premium 64 bit
750 GB HD
AMD Phenom II X4 810
Integrated ATI Radeon HD 4200
300w PSU
(all specs are still basic from original purchase. I have not upgraded anything yet).

When I first bought this computer I turned it on and updated windows etc... and have been installing programs off and on beginning from the first day. I have not really used it much, but it has been running ever since I bought it. (I've been trying to see if there were any hardware issues within the first few weeks of owning it). I have rebooted several times and ran my Anti virus and Malwarebytes Antimalware and AdAware many times with no issues or crashes. Except for a few things the anti programs have picked up and removed (which I already expected would happen), I haven't had any problems whatsoever. I've been planning on upgrading the graphics and PSU here shortly, so I had my brother using this computer comparing specs on different cards on the internet while I used my older one. I guess the UAC popped up when he was using it and he clicked YES. I'm not sure what program was trying to run, but he allowed it, which seems strange because he was only reading specs on a web site (Guru3D) using Internet Explorer 8 and not clicking any programs to run. I didn't think much of it at first. About 20 to 30 minutes later the computer just automatically shutdown and restarted. I thought that maybe he hit a sleep button or something and rebooted it. Well after going back to the web site he was reading, approximately an hour and ten minutes later, it did it again. So this time I went into the event files and found the two critical errors (the only two since I bought it) and came up with this on both errors:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-12-24T06:16:22.419253900Z" />
<EventRecordID>11115</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Kyle-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">129061088936844716</Data>
</EventData>
</Event>


I've tried to get the minidump files so I could send them to SOMEBODY to see if they could help pinpoint what caused the crash, but my computer does not show I have any. I have since then restored my computer to an earlier time before the program he allowed to run, and I am using this computer now for a couple of hours and haven't had it happen again.
I also prefer to use Mozilla Firefox instead of IE8.

Could a program (or software) change kernel power?
Can a virus or malware change kernel power?
Can a web site cause a critical kernel power restart?
Could it be a hardware issue even though he wasn't really doing much on it?

Any help on how I could pinpoint the issue or how to get the minidump files so someone could help me would be GREATLY APPRECIATED.

Thank You


My System SpecsSystem Spec
.

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 Kernel Power event 41 task 63 crashes




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