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Windows 7: Unexpected shutdown - bluescreen


25 Dec 2009   #1

Windows 7 Pro 64-bit
 
 
Unexpected shutdown - bluescreen

Hey there,

So I recently did a custom install from vista to Windows 7 pro 64-bit. I have updated all drivers and I have not had any problems except for one fairly big issue. Every time I leave my computer, I come back and it is turned off. I am assuming this problem happens during sleep or hibernate. When I turn my computer back on I receive the "Windows has recovered from an unexpected shutdown" error. The problem details are as follows:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 100000ea
BCP1: FFFFFA80064568C0
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\122409-20592-01.dmp
C:\Users\Mark\AppData\Local\Temp\WER-1262656-0.sysdata.xml

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I have attached a zip of my dump files and am looking for any help I can receive to fix this problem. Thanks in advance!

Mark

My System SpecsSystem Spec
.

25 Dec 2009   #2

Windows 7 Pro 64-bit
 
 

Oh and I have Toshiba Satellite PSAG4U-08D02H. 4 GB Ram and an Intel(R) Core(TM)2 Duo CPU. T9300 @ 2.5 GHz
My System SpecsSystem Spec
25 Dec 2009   #3
Microsoft MVP

 
 

The errors have to do with your video drivers or video card.
STOP 0x116: BSOD Index
STOP 0xEA: BSOD Index

Both can have hardware components - so if you've replaced your video drivers with fresh one's, then we're looking at hardware problems. Please visit the Toshiba website ( Toshiba Support - Homepage ) to check for BIOS updates that may affect this problem. The model number that you posted points to a generic model A305, but not the specific model number. Please look on the back of the laptop for a number that starts with A300-Sxxxx or A305-Sxxxx

If you haven't replaced your video drivers, try this procedure:

Quote:
Driver Removal and Reinstallation
Please do the following:
- download a fresh copy of the latest Windows 7 version of the drivers from the ATI website ( Global Provider of Innovative Graphics, Processors and Media Solutions | AMD ) (NOT from Windows Update or from the Update driver function in Device Manager). Do not download the Catalyst Control Center - download the display driver only (lower down in the listing)
- uninstall the current version of the drivers from your system
- install the freshly downloaded version
- check to see if you have any further BSOD's
Here's a post that describes the STOP 0x116 errors: http://www.sevenforums.com/crashes-d...tml#post280172

Blow out the fan vents with canned air (DO NOT use an air compressor or vacuum cleaner as they can damage the system) and ensure that the fan is working.

If all of this doesn't stop the BSOD's, then I'd have to suggest sending it out for service (especially if it's still under warranty).
My System SpecsSystem Spec
.


25 Dec 2009   #4
Microsoft MVP

 
 

Oops! Forgot the BSOD stuff:

Please update these drivers from the manufacturer's website. DO NOT use Windows Update or the Update driver function in Device Manager.
Code:
agrsm64.sys  Mon Nov 10 10:01:35 2008
ATSwpWDF.sys Thu Nov 13 02:35:46 2008
rimmpx64.sys Wed Feb 20 20:24:19 2008 - Card Reader
rimspx64.sys Thu Jul 26 07:33:52 2007 - Card Reader
rixdpx64.sys Fri Jul 27 06:45:50 2007 - Card Reader
SynTP.sys    Thu Aug 14 22:03:12 2008 - Touchpad
TVALZ_O  TVALZ_O.SYS  Thu Nov 08 22:08:41 2007
Quick summary of the BSOD's:
Code:
BugCheck 116, {fffffa800789a4e0, fffff88003cf37f8, 0, d}
Probably caused by : atikmdag.sys ( atikmdag+127f8 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 116, {fffffa80043874e0, fffff88003c597f8, 0, d}
Probably caused by : atikmdag.sys ( atikmdag+127f8 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 100000EA, {fffffa8004365040, 0, 0, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl+6f63 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 100000EA, {fffffa80066c4b60, 0, 0, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl+6f63 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 100000EA, {fffffa8006560b60, 0, 0, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl+6f63 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 100000EA, {fffffa8006906b60, 0, 0, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl+6f63 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 100000EA, {fffffa800652bb60, 0, 0, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl+6f63 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 100000EA, {fffffa800656ab60, 0, 0, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl+6f63 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 100000EA, {fffffa8006519b60, 0, 0, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl+6f63 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 100000EA, {fffffa8006426b60, 0, 0, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl+6f63 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 100000EA, {fffffa8006426b60, 0, 0, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl+6f63 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 100000EA, {fffffa80064568c0, 0, 0, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl+6f63 )
My System SpecsSystem Spec
19 Jan 2010   #5

Windows 7 Pro 64-bit
 
 

thanks for the detailed response. I have been working on this for quite some time now and still have not been able to solve the problem. It is definitely the video driver that is causing the problems. I verified this by uninstalling the ATI driver and let my computer run with a generic VGA driver. When I did this, my computer was not crashing. I have looked for a third party driver that works with my computer, yet still have not been able to find one. I called Toshiba support and after speaking with someone for about 20 minutes he told me to call ATI about a proper driver. Their website says for any driver related issues, call the computer manufacturer. Now im stuck going in circles and dont know what else to do.

Do you know of any other solution or a good third party driver that I can use? I am becoming very frustrated with the continuous crashing and my inability to find a working solution. Any other help you can give me would be much appreciated. Thanks a lot
My System SpecsSystem Spec
20 Jan 2010   #6
Microsoft MVP

 
 

I don't think that this is a driver issue, despite the results that you're seeing.
Have you checked the BIOS for updates?
Have you cleaned out the air vents with canned air?

If the Toshiba drivers don't work, then it's most likely a hardware issue - not a requirement for you to go hunting down different drivers.

What is most likely happening is that the generic video drivers don't use all of the video card's features. And the AMD/Toshiba drivers do use all of the features - and it's one of those features that's not working.

The laptop was designed to work with the drivers on the Toshiba website. If you've upgraded to Windows 7, then there should be drivers available if the laptop is Windows 7 compatible.

Please provide the exact model number of your Toshiba laptop (it's something like A300-S5690).
My System SpecsSystem Spec
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