BSOD

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  1. Posts : 7
    Windows 7 Professional 64 bit
       #1

    BSOD


    Blue screens seem to occur when there is some type of video running, like YouTube or my Slingbox. Cannot be sure about that, tho'.

    Had some problems w/ Vista 64 Ultimate also, but not as frequent as w/ Win 7.

    Windows Memory Diagnostic Tool shows hardware errors, but does not tell what they are.

    Memtest86 (not 86+) showed no memory errors. Downloaded but have not yet run 86+.

    Windows Action Center produces messages indicating a USB problem.

    Anything else you want to know about my system, please ask. If there is a way to display more info to upload here, please advise.

    Thanks!
    Last edited by mtbdude; 25 Dec 2009 at 12:25. Reason: upload dmp files
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    mtbdude said:
    Blue screens seem to occur when there is some type of video running, like YouTube or my Slingbox. Cannot be sure about that, tho'.

    Had some problems w/ Vista 64 Ultimate also, but not as frequent as w/ Win 7.

    Windows Memory Diagnostic Tool shows hardware errors, but does not tell what they are.

    Memtest86 (not 86+) showed no memory errors. Downloaded but have not yet run 86+.

    Windows Action Center produces messages indicating a USB problem.

    Anything else you want to know about my system, please ask. If there is a way to display more info to upload here, please advise.

    Thanks!
    we really could use the dmp file use these to find and upload it

    https://www.sevenforums.com/crash-loc...d-problem.html

    Ken J+
      My Computer


  3. Posts : 5,705
    Win7 x64 + x86
       #3

    Windows Memory Diagnostic Tool shows hardware errors, but does not tell what they are.
    I would be very concerned about the above statement, and would run Memtest86+ overnight ASAP.
      My Computer


  4. Posts : 7
    Windows 7 Professional 64 bit
    Thread Starter
       #4

    Will run Memtest86+ and report back.

    Meanwhile, saw a recommendation in another thread, so ran this scan just now. Also uploaded the log file.

    C:\Windows\system32>sfc/scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    Hope this helps.
      My Computer


  5. Posts : 5,705
    Win7 x64 + x86
       #5

    As zigzag3143 stated, please provide this information: https://www.sevenforums.com/crash-loc...d-problem.html
      My Computer


  6. Posts : 7
    Windows 7 Professional 64 bit
    Thread Starter
       #6

    BSOD


    I edited my initial post with upload of "minidumps.zip" after it apparently did not upload when originally submitted. Seems to be there now, but here is again. Hope I got it right this time!
      My Computer


  7. Posts : 5,705
    Win7 x64 + x86
       #7

    Very diplomatic post. My apologies for not checking back in the first post before requesting the info again.

    No firm evidence for my suspicion that your Norton product is causing this problem. But the number of differing error codes suggests (to me) either a low-level utility/driver or a hardware fault - and Norton seems to fit the bill (and has a history of issues similar to this).

    So, while waiting for the dump files to finish running, I'd suggest the following:
    - download a free antivirus for testing purposes: Free AntiVirus
    - uninstall the Norton from your system
    - remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
    - IMMEDIATELY install and update the free antivirus
    - check to see if this fixes the BSOD's

    I suspect that there's also another issue with your Brother USB devices (and possibly your networking drivers due to the symptoms that you're related). Please update these older drivers that were present during the crashes:
    Code:
    BrSerId.sys  Sun Aug 06 21:51:11 2006 - Brother Serial Driver
    BrUsbSer.sys Wed Aug 09 08:11:02 2006 - Brother USB Serial Driver
    mdmxsdk.sys  Mon Jun 19 17:27:26 2006
    nvm62x64.sys Fri Oct 17 17:01:06 2008 - nVidia Networking Driver
    pcouffin.sys Tue Dec 05 09:39:30 2006
    Please let us know if these things were successful in fixing your issues.

    Memory dump analysis summaries:
    Code:
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Sun Nov 29 12:24:38.742 2009 (GMT-5)
    System Uptime: 4 days 1:49:28.473
    BugCheck 3B, {c0000005, fffff80002bf541d, fffff880081e5df0, 0}
    Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+36d )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Mon Nov 30 11:15:55.043 2009 (GMT-5)
    System Uptime: 0 days 22:33:25.145
    BugCheck FE, {5, fffffa8004a4f1a0, 10de03f2, fffffa8005387250}
    Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+67 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  ccSvcHst.exe
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Wed Dec  2 00:47:56.903 2009 (GMT-5)
    System Uptime: 1 days 13:30:54.251
    BugCheck 1E, {0, 0, 0, 0}
    *** WARNING: Unable to verify timestamp for dxgkrnl.sys
    *** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
    Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiInterlockedInsertTailList+2e )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  audiodg.exe
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Tue Dec  8 08:10:39.780 2009 (GMT-5)
    System Uptime: 4 days 16:15:59.581
    BugCheck 3B, {c0000005, fffff80002d720d2, fffff88005fe0060, 0}
    Probably caused by : ntkrnlmp.exe ( nt!AlpcpReceiveMessagePort+232 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Thu Dec 10 00:57:27.345 2009 (GMT-5)
    System Uptime: 0 days 18:34:30.857
    BugCheck 1E, {0, 0, 0, 0}
    Probably caused by : afd.sys ( afd!AfdCompletePollIrp+b7 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Fri Dec 11 17:07:48.657 2009 (GMT-5)
    System Uptime: 1 days 15:59:27.810
    *** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
    BugCheck 1E, {0, 0, 0, 0}
    Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Mon Dec 14 17:01:52.347 2009 (GMT-5)
    System Uptime: 0 days 0:05:31.235
    BugCheck 3B, {c0000005, fffff80002ad4b8a, fffff88007b1d600, 0}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4c09 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  SlingPlayer.ex
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Mon Dec 14 16:08:53.458 2009 (GMT-5)
    System Uptime: 0 days 0:00:17.472
    BugCheck 1E, {0, 0, 0, 0}
    Probably caused by : rdyboost.sys ( rdyboost!SmdRBDispatchReadWrite+3ac )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Tue Dec 15 17:35:00.360 2009 (GMT-5)
    System Uptime: 0 days 7:35:04.998
    BugCheck 3B, {c0000005, fffff80002a8a145, fffff8800263bd10, 0}
    Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXSave+42 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  YahooMessenger
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Wed Dec 16 09:05:13.033 2009 (GMT-5)
    System Uptime: 0 days 0:07:19.062
    BugCheck 7F, {8, 80050031, 6f8, fffff88003b066ab}
    Probably caused by : afd.sys ( afd!AfdDerefPollInfoFileObjects+5b )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Wed Dec 23 19:30:23.191 2009 (GMT-5)
    System Uptime: 0 days 0:01:44.220
    BugCheck 3B, {c0000005, fffff80002bf490d, fffff880055d2ed0, 0}
    Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+53d )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Wed Dec 23 19:27:42.535 2009 (GMT-5)
    System Uptime: 2 days 8:58:20.736
    *** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
    BugCheck 3D, {fffff88002f1b100, 0, 0, fffff880049075cf}
    Probably caused by : ntkrnlmp.exe ( nt!PoIdle+53a )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Fri Dec 25 10:05:20.665 2009 (GMT-5)
    System Uptime: 0 days 7:14:39.694
    BugCheck D1, {32, 2, 0, fffff880042ca938}
    Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_iSetGlobalEndpointStateTx+748 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
      My Computer


  8. Posts : 7
    Windows 7 Professional 64 bit
    Thread Starter
       #8

    usasma said:
    Windows Memory Diagnostic Tool shows hardware errors, but does not tell what they are.
    I would be very concerned about the above statement, and would run Memtest86+ overnight ASAP.
    Memtest86+ showed no errors.
      My Computer


  9. Posts : 7
    Windows 7 Professional 64 bit
    Thread Starter
       #9

    usasma said:
    Very diplomatic post. My apologies for not checking back in the first post before requesting the info again.
    You're helping me out, bro'. Not gonna get any smart-alex stuff from me!

    As I said in reply to another post, memtest86+ shows no errors.

    Will update the drivers as suggested and remove Norton.

    You recommended a free virus scanner. I assume I should use Windows firewall also.

    Will make those changes and try to duplicate what I did when the BSOD happened.

    Do you happen to have any suggestions for an all-in-once suite to replace Norton 360?
      My Computer


  10. Posts : 7
    Windows 7 Professional 64 bit
    Thread Starter
       #10

    Windows update offers 3 optional updates, which I will also install:

    nVidia - Display - NVIDIA GeForce 6150SE nForce 430
    nVidia - Network - NVIDIA nForce Networking Controller
    NVIDIA Corporation - Storage - NVIDIA nForce Serial ATA Controller

    I had installed these previously but rolled them back because I thought they might be related to the BSOD's.
      My Computer


 
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