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Windows 7: BSOD


25 Dec 2009   #1

Windows 7 Professional 64 bit
 
 
BSOD

Blue screens seem to occur when there is some type of video running, like YouTube or my Slingbox. Cannot be sure about that, tho'.

Had some problems w/ Vista 64 Ultimate also, but not as frequent as w/ Win 7.

Windows Memory Diagnostic Tool shows hardware errors, but does not tell what they are.

Memtest86 (not 86+) showed no memory errors. Downloaded but have not yet run 86+.

Windows Action Center produces messages indicating a USB problem.

Anything else you want to know about my system, please ask. If there is a way to display more info to upload here, please advise.

Thanks!


My System SpecsSystem Spec
.

25 Dec 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mtbdude View Post
Blue screens seem to occur when there is some type of video running, like YouTube or my Slingbox. Cannot be sure about that, tho'.

Had some problems w/ Vista 64 Ultimate also, but not as frequent as w/ Win 7.

Windows Memory Diagnostic Tool shows hardware errors, but does not tell what they are.

Memtest86 (not 86+) showed no memory errors. Downloaded but have not yet run 86+.

Windows Action Center produces messages indicating a USB problem.

Anything else you want to know about my system, please ask. If there is a way to display more info to upload here, please advise.

Thanks!
we really could use the dmp file use these to find and upload it

http://www.sevenforums.com/crash-loc...d-problem.html

Ken J+
My System SpecsSystem Spec
25 Dec 2009   #3
Microsoft MVP

 
 

Quote:
Windows Memory Diagnostic Tool shows hardware errors, but does not tell what they are.
I would be very concerned about the above statement, and would run Memtest86+ overnight ASAP.
My System SpecsSystem Spec
.


25 Dec 2009   #4

Windows 7 Professional 64 bit
 
 

Will run Memtest86+ and report back.

Meanwhile, saw a recommendation in another thread, so ran this scan just now. Also uploaded the log file.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

Hope this helps.
My System SpecsSystem Spec
25 Dec 2009   #5
Microsoft MVP

 
 

As zigzag3143 stated, please provide this information: http://www.sevenforums.com/crash-loc...d-problem.html
My System SpecsSystem Spec
25 Dec 2009   #6

Windows 7 Professional 64 bit
 
 
BSOD

I edited my initial post with upload of "minidumps.zip" after it apparently did not upload when originally submitted. Seems to be there now, but here is again. Hope I got it right this time!
My System SpecsSystem Spec
25 Dec 2009   #7
Microsoft MVP

 
 

Very diplomatic post. My apologies for not checking back in the first post before requesting the info again.

No firm evidence for my suspicion that your Norton product is causing this problem. But the number of differing error codes suggests (to me) either a low-level utility/driver or a hardware fault - and Norton seems to fit the bill (and has a history of issues similar to this).

So, while waiting for the dump files to finish running, I'd suggest the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's

I suspect that there's also another issue with your Brother USB devices (and possibly your networking drivers due to the symptoms that you're related). Please update these older drivers that were present during the crashes:
Code:
BrSerId.sys  Sun Aug 06 21:51:11 2006 - Brother Serial Driver
BrUsbSer.sys Wed Aug 09 08:11:02 2006 - Brother USB Serial Driver
mdmxsdk.sys  Mon Jun 19 17:27:26 2006
nvm62x64.sys Fri Oct 17 17:01:06 2008 - nVidia Networking Driver
pcouffin.sys Tue Dec 05 09:39:30 2006
Please let us know if these things were successful in fixing your issues.

Memory dump analysis summaries:
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Nov 29 12:24:38.742 2009 (GMT-5)
System Uptime: 4 days 1:49:28.473
BugCheck 3B, {c0000005, fffff80002bf541d, fffff880081e5df0, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+36d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Nov 30 11:15:55.043 2009 (GMT-5)
System Uptime: 0 days 22:33:25.145
BugCheck FE, {5, fffffa8004a4f1a0, 10de03f2, fffffa8005387250}
Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+67 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  ccSvcHst.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Dec  2 00:47:56.903 2009 (GMT-5)
System Uptime: 1 days 13:30:54.251
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiInterlockedInsertTailList+2e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  audiodg.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Dec  8 08:10:39.780 2009 (GMT-5)
System Uptime: 4 days 16:15:59.581
BugCheck 3B, {c0000005, fffff80002d720d2, fffff88005fe0060, 0}
Probably caused by : ntkrnlmp.exe ( nt!AlpcpReceiveMessagePort+232 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Dec 10 00:57:27.345 2009 (GMT-5)
System Uptime: 0 days 18:34:30.857
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : afd.sys ( afd!AfdCompletePollIrp+b7 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Dec 11 17:07:48.657 2009 (GMT-5)
System Uptime: 1 days 15:59:27.810
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Dec 14 17:01:52.347 2009 (GMT-5)
System Uptime: 0 days 0:05:31.235
BugCheck 3B, {c0000005, fffff80002ad4b8a, fffff88007b1d600, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4c09 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  SlingPlayer.ex
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Dec 14 16:08:53.458 2009 (GMT-5)
System Uptime: 0 days 0:00:17.472
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : rdyboost.sys ( rdyboost!SmdRBDispatchReadWrite+3ac )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Dec 15 17:35:00.360 2009 (GMT-5)
System Uptime: 0 days 7:35:04.998
BugCheck 3B, {c0000005, fffff80002a8a145, fffff8800263bd10, 0}
Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXSave+42 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  YahooMessenger
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Dec 16 09:05:13.033 2009 (GMT-5)
System Uptime: 0 days 0:07:19.062
BugCheck 7F, {8, 80050031, 6f8, fffff88003b066ab}
Probably caused by : afd.sys ( afd!AfdDerefPollInfoFileObjects+5b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Dec 23 19:30:23.191 2009 (GMT-5)
System Uptime: 0 days 0:01:44.220
BugCheck 3B, {c0000005, fffff80002bf490d, fffff880055d2ed0, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+53d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Dec 23 19:27:42.535 2009 (GMT-5)
System Uptime: 2 days 8:58:20.736
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
BugCheck 3D, {fffff88002f1b100, 0, 0, fffff880049075cf}
Probably caused by : ntkrnlmp.exe ( nt!PoIdle+53a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Dec 25 10:05:20.665 2009 (GMT-5)
System Uptime: 0 days 7:14:39.694
BugCheck D1, {32, 2, 0, fffff880042ca938}
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_iSetGlobalEndpointStateTx+748 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
My System SpecsSystem Spec
26 Dec 2009   #8

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by usasma View Post
Quote:
Windows Memory Diagnostic Tool shows hardware errors, but does not tell what they are.
I would be very concerned about the above statement, and would run Memtest86+ overnight ASAP.
Memtest86+ showed no errors.
My System SpecsSystem Spec
26 Dec 2009   #9

Windows 7 Professional 64 bit
 
 

Quote   Quote: Originally Posted by usasma View Post
Very diplomatic post. My apologies for not checking back in the first post before requesting the info again.
You're helping me out, bro'. Not gonna get any smart-alex stuff from me!

As I said in reply to another post, memtest86+ shows no errors.

Will update the drivers as suggested and remove Norton.

You recommended a free virus scanner. I assume I should use Windows firewall also.

Will make those changes and try to duplicate what I did when the BSOD happened.

Do you happen to have any suggestions for an all-in-once suite to replace Norton 360?
My System SpecsSystem Spec
26 Dec 2009   #10

Windows 7 Professional 64 bit
 
 

Windows update offers 3 optional updates, which I will also install:

nVidia - Display - NVIDIA GeForce 6150SE nForce 430
nVidia - Network - NVIDIA nForce Networking Controller
NVIDIA Corporation - Storage - NVIDIA nForce Serial ATA Controller

I had installed these previously but rolled them back because I thought they might be related to the BSOD's.
My System SpecsSystem Spec
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