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Windows 7: random restarts & black screens


25 Dec 2009   #1

Windows 7
 
 
random restarts & black screens

Hi, I have a problem with my laptop. I have windows 7 x64 installed but i also had this problem with windows vista x64. Randomly it will either restart or black screen (with the power light still on). There is no real pattern to this and hasn't happened for 14 to 15 days until i used it yesterday (3), and has happened today (2) also.

I checked in event viewer and this is what it said:



BODY{font:x-small 'Verdana';margin-right:1.5em} .c{cursor:hand} .b{color:red;font-family:'Courier New';font-weight:bold;text-decoration:none} .e{margin-left:1em;text-indent:-1em;margin-right:1em} .k{margin-left:1em;text-indent:-1em;margin-right:1em} .t{color:#990000} .xt{color:#990099} .ns{color:red} .dt{color:green} .m{color:blue} .tx{font-weight:bold} .db{text-indent:0px;margin-left:1em;margin-top:0px;margin-bottom:0px;padding-left:.3em;border-left:1px solid #CCCCCC;font:small Courier} .di{font:small Courier} .d{color:blue} .pi{color:blue} .cb{text-indent:0px;margin-left:1em;margin-top:0px;margin-bottom:0px;padding-left:.3em;font:small Courier;color:#888888} .ci{font:small Courier;color:#888888} PRE{margin:0px;display:inline} - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2009-12-24T23:03:46.875616500Z" />

<EventRecordID>5633</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Tim-Laptop</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>


</Event>




Please help

My System SpecsSystem Spec
.

25 Dec 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Bowater View Post
Hi, I have a problem with my laptop. I have windows 7 x64 installed but i also had this problem with windows vista x64. Randomly it will either restart or black screen (with the power light still on). There is no real pattern to this and hasn't happened for 14 to 15 days until i used it yesterday (3), and has happened today (2) also.

I checked in event viewer and this is what it said:



BODY{font:x-small 'Verdana';margin-right:1.5em} .c{cursor:hand} .b{color:red;font-family:'Courier New';font-weight:bold;text-decoration:none} .e{margin-left:1em;text-indent:-1em;margin-right:1em} .k{margin-left:1em;text-indent:-1em;margin-right:1em} .t{color:#990000} .xt{color:#990099} .ns{color:red} .dt{color:green} .m{color:blue} .tx{font-weight:bold} .db{text-indent:0px;margin-left:1em;margin-top:0px;margin-bottom:0px;padding-left:.3em;border-left:1px solid #CCCCCC;font:small Courier} .di{font:small Courier} .d{color:blue} .pi{color:blue} .cb{text-indent:0px;margin-left:1em;margin-top:0px;margin-bottom:0px;padding-left:.3em;font:small Courier;color:#888888} .ci{font:small Courier;color:#888888} PRE{margin:0px;display:inline} - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2009-12-24T23:03:46.875616500Z" />

<EventRecordID>5633</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Tim-Laptop</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>


</Event>




Please help

hi and welcome

If you had a true blue screen u dmp fule was created. can you use these to find it and upload it to us? http://www.sevenforums.com/crash-loc...d-problem.html

thanjs

Ken J+
My System SpecsSystem Spec
26 Dec 2009   #3

Windows 7
 
 

Hi,

I can't seem to find it . It should be in C:\windows\minidump? Also tried searching for it as well but nothing. I looked in system then start up and recovery and it's set to "write an even to the system log" at the location of %SystemRoot%\MEMORY.DMP

Never had a blue screen on my laptop, if it doesn't restart it black screens (i don't know if that helps).

So i tried to change the location just in case there was something wrong but every time i did it said the location doesn't exsist. So i left it as default.

Update. I've installed the latest graphics card drivers (beta) for my radeon mobilty hd 4650. I did have the "latest" ones from the windows update but i've had issues on my other computer before. Also when i've been on the ati website before now it said it didn't support this mobilty card and to contact the manufacturer.

My specs are:
Laptop
Intel core 2 duo cpu p8700 2.53GHz
4.00GB
Windows 7 x64
Radeon Mobility HD 4650
My System SpecsSystem Spec
.


26 Dec 2009   #4

Windows 7
 
 

Update: It's happened twice today, in the space of say 20 mins. The first time it happened (when i had vista installed) i thought it might be overheating, which makes sense but it's been 13 to 14 days since it's happened this month. That's with it being used everyday
My System SpecsSystem Spec
26 Dec 2009   #5
Microsoft MVP

 
 

The MEMORY.DMP file is located in the C:\Windows directory
It's overwritten each time that you have a BSOD - so it's important to save them until you reset the system to save minidumps.

To do that, please follow the directions here: Set MiniDump

Meanwhile, you can zip up the current MEMORY.DMP file and upload it to a free file-hosting service. Then just give us the link to it so we can download it.
My System SpecsSystem Spec
26 Dec 2009   #6

Windows 7
 
 

Ok i've done what you've said and i'm just waiting for it to happen again, then i will post the dump in a .zip file
My System SpecsSystem Spec
26 Dec 2009   #7

Windows 7
 
 

I'm really confused now, it happened again and i did exactly what the instructions said. But nothing in c:\windows as a file or a folder. Any suggestions?
My System SpecsSystem Spec
26 Dec 2009   #8
Microsoft MVP

 
 

Check the C:\Windows\Minidump folder for a file.
My System SpecsSystem Spec
27 Dec 2009   #9

Windows 7
 
 

Nope, nothing there. Not even a folder. Does this mean it's not crashing?
My System SpecsSystem Spec
27 Dec 2009   #10
Microsoft MVP

 
 

Try this, it should identify if a BSOD crash is occuring:
Quote:
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO\" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
My System SpecsSystem Spec
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 random restarts & black screens




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