Windows 7: Windows has recovered from an unexpected shutdown

Moh4mm3D · 26 Dec 2009

Code:

Windows has recovered from an unexpected shutdown
 
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.768.3
  Locale ID:    1033
 
Additional information about the problem:
  BCCode:    9f
  BCP1:    0000000000000003
  BCP2:    FFFFFA8004AEB060
  BCP3:    FFFFF80004ABC4D8
  BCP4:    FFFFFA8003D89E10
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    768_1
 
Files that help describe the problem:
  C:\Windows\Minidump\122609-24476-01.dmp
  C:\Users\mohammed\AppData\Local\Temp\WER-54397-0.sysdata.xml
 
Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Hi,
I bought a new HP Laptop about 2 months ago, I start getting this problem recently, I don't know the cause nor the solution :\
I leave the laptop in the evening in sleeping mode and I woke up in the morning finding this problem.
so please if anybody can help me...
Thank you

usasma · 26 Dec 2009

Please zip up the contents of the C:\Windows\Minidump directory.
Then upload/attach the .zip file into your next post. Use the paperclip icon to attach things.

I'd also suggest running these tests:

Quote:

H/W Diagnostics:
Please start by running these hardware diagnostics:
http://www.carrona.org/memdiag.html (read the details at the link)
http://www.carrona.org/hddiag.html (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: http://www.carrona.org/malware.html (read the details at the link)

Moh4mm3D · 26 Dec 2009

Thanks for the fast reply.

here's Minidump.zip

I'm doing the malware scans right now, I'll be doing the others also after that.

thnx again

usasma · 26 Dec 2009

Not a problem, glad to help out!

The BSOD's seem to blame the Intel Wireless Driver (NetW5s64.sys).
Please follow these steps:

Quote:

Driver Removal and Reinstallation:
Please do the following:
- download a fresh copy of the latest Windows 7 version of the program for this driver from the Intel website (NOT from Windows Update or from the Update driver function in Device Manager). If there are no Windows 7 drivers, post back for further instructions on installing Vista drivers using Compatibility mode.
- uninstall the current version from your system
- install the freshly downloaded version
- check to see if you have any further BSOD's

Lot's of older drivers on the system also. You should probably update them also. Pay particular attention to those dated 2005, 6, and 7:

Code:

iirsp.sys    Tue Dec 13 16:47:54 2005
nfrd960.sys  Tue Jun 06 17:11:48 2006
hamachi.sys  Thu Nov 30 15:24:52 2006
adpahci.sys  Tue May 01 13:30:09 2007
adpu320.sys  Tue Feb 27 19:04:15 2007
arc.sys      Thu May 24 17:27:55 2007
adfs.SYS     Thu Jun 26 16:52:37 2008
adp94xx.sys  Fri Dec 05 18:54:42 2008
GEARAspiWDM.sys Fri Feb 01 09:06:03 2008
lsi_fc.sys   Tue Dec 09 17:46:09 2008
SiSRaid2.sys Wed Sep 24 14:28:20 2008
sisraid4.sys Wed Oct 01 17:56:04 2008
sncduvc.SYS  Mon Dec 29 04:14:26 2008

Summary of the BSOD's:

Code:

BugCheck 9F, {3, fffffa8004aee060, fffff80004aaf4d8, fffffa800d179010}
Probably caused by : NETw5s64.sys
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 9F, {3, fffffa8004aed060, fffff80004aa94d8, fffffa800cb8f8b0}
Probably caused by : NETw5s64.sys
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 9F, {3, fffffa8004ad6060, fffff80004ab64d8, fffffa8004178290}
Probably caused by : NETw5s64.sys
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 9F, {3, fffffa8004ad8a20, fffff80000b9c4d8, fffffa800b3b0b60}
Probably caused by : NETw5s64.sys
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 9F, {3, fffffa8004aeb060, fffff80004abc4d8, fffffa8003d89e10}
Probably caused by : NETw5s64.sys

cg5000 · 27 Dec 2009

Hi all - having same problem as well. Bluescreen. Seems Windows after falling asleep, reboots and then posts this message upon login:

Windows has recovered from an unexpected shutdown.
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Ive zipped the MXL and MiniDump files to this post that may contain additional information about the crashing.

Thanks for any help you can provide!

Ray95 · 27 Dec 2009

I just wanted to add one thing Moh4mm3D, if you would like your laptop to open up quickly i don't really recommend sleeping, the computer would be working with no light, try Hibernating, your computer fully shuts down, but it picks up right where it stopped when you turn it on, try it sometime

usasma · 27 Dec 2009

cg5000 - please start your own topic so that your issue can get the individual attention that it deserves.

M4nsour · 08 Jan 2010

Hi,I have Windows has recovered from an unexpected Shutdown on Win Windows 7!

how can i fix it ?
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 85105400
BCP3: 82D42AE0
BCP4: 87F80988
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\010710-19078-01.dmp
C:\Users\*****\AppData\Local\Temp\WER-38064-0.sysdata.xml
Read our privacy statement online:

کد:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

usasma · 09 Jan 2010

M4nsour - please start your own topic so that your issue can get the individual attention that it deserves.

Windows 7: Windows has recovered from an unexpected shutdown

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