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Windows 7: Random Shutdowns


26 Dec 2009   #1

Win 7
 
 
Random Shutdowns

I am running Win 7 (x64) and it is randomly shutting down... sometimes after a few seconds, sometime it can run for hours. This is a brand new clean install on a new desktop. I have run event viewer and i don't see anything right before the crash. I have the latest nVidia drivers and I dont think it is overheating.

what else can i check to track this down?

thanks!


My System SpecsSystem Spec
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26 Dec 2009   #2

Windows 7 Professional x64
 
 

Hello,

Can you look in the Event Viewer to see if anything happened? I am not the right person to interpret the results, but I know that's the first thing the others will ask when they get here.
My System SpecsSystem Spec
28 Dec 2009   #3

Win 7
 
 

I already did that and nothing shows up in the event log... so how else can i troubleshoot? What else can i look at?
My System SpecsSystem Spec
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30 Dec 2009   #4
Microsoft MVP

 
 

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
My System SpecsSystem Spec
30 Dec 2009   #5

Win 7
 
 

Quote   Quote: Originally Posted by usasma View Post
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
Will try tomorrow thanks!!
My System SpecsSystem Spec
30 Dec 2009   #6

Win 7
 
 

Attached. Thanks!
My System SpecsSystem Spec
30 Dec 2009   #7

Windows 7 Ultimate 32 bit
 
 
Power Supply

This could be power supply related
My System SpecsSystem Spec
31 Dec 2009   #8
Microsoft MVP

 
 

No suggestions with the MSINFO32 log files either.
So, the most likely issue is hardware.

Start with this:
Quote:
H/W Diagnostics:
Please start by running these hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Try this video stress/stability test also: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
My System SpecsSystem Spec
06 Jan 2010   #9

Win 7
 
 

It was a defective power supply for my HP Firebird. Thanks guys!
My System SpecsSystem Spec
06 Jan 2010   #10

Windows 7 Ultimate 32 bit
 
 
Power Supply

glad you got it figured out let us know if you need anything else
My System SpecsSystem Spec
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