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Windows 7: Dell Studio 1570 Crash Dump Blu Screen

30 Dec 2009   #11

Windows 7 64 bit Home Premium

Quote   Quote: Originally Posted by usasma View Post
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
I got again this evening Memory Dell Test.
I got error on memory.
I run all test booting PC not from Hd with windows 7 but directly from Dell DVD service disk with all service test.
The Memory Test Wdpcmch (Wide Pace March Test) failed with Memory Compare Error on C49EE000h . (not problem seems on 38000000h memory bank).
I run this test more time and I had the same error also on the second check (I got error just on this kind of test, all other previous test were Ok, the last one test did not run because I got this error before).
I restart again this test and PC was stopped (not crash but I have had to stop and restart because was not possible enter command).
I open Ram site and I unmount Ram and exchange the position of two ram memory bank. I restart and I did again the test, now I got no more error but during this test system crash (stop and restart) and test does not finish (so this is why I cannot read again error).
So I think that the problem should be due to Ram Hw problem.

Stress: Pass
WCMch: Pass
MATS: Pass
MarchB: Pass
XMATS32: Pass
WdPcMch: Failed during Testing C49EE000h bytes Memory Compare Error
MarchS: Not run because previous test failed and lock or crash system

Tomorrow I'll call again Dell support center.
In any case, tomorrow I'll do also the check you suggested.

My System SpecsSystem Spec
31 Dec 2009   #12
Microsoft MVP


Error on memory = bad memory or bad motherboard
Try the testing suggested starting at STEP 7 here: Memory Diagnostics
My System SpecsSystem Spec
31 Dec 2009   #13

Windows 7 64 bit Home Premium

Quote   Quote: Originally Posted by usasma View Post
Error on memory = bad memory or bad motherboard
Try the testing suggested starting at STEP 7 here: Memory Diagnostics
Seems dual-channel problem. For Dell should be or Motherboard Problems or CPU Problem (Intel i7 handel memory directly).

If I mount just one memory Bank, I got not problem, if I change slot, not problem, if I mount Both 2 RAM Bank I got problem. Seems that system does not handle both two banks.
My System SpecsSystem Spec

08 Nov 2010   #14

Win7 Pro x64


I have the same computer as yours with same config, and now encounter exactly the same problem 3 days ago. I also exchanged the position of the ram and it looks like it is fine now.

I just wonder is that blue screen shows up again after you exchange it?
My System SpecsSystem Spec
09 Nov 2010   #15

Windows 7 64 bit Home Premium

for me now the problem is closed.

After having changed the Ram slot position I didn't solved anything. I reinstalled a windows 7 64bit to clean the pc but I got the same problem.

I shipped the laptop to Dell support, they re-installed again the Operative System and re-shipped to me the PC but I have had exactly the same problem.

After a long history, at the end of febbruary 2010 (or beginning of March, I don't remember), I obtained to have a new PC from Dell.
I returned my previous computer and I received a new one Studio. The new model works fine and all the problems seems solved.

But... since one month ago I had some new blue screen and reboot while I'm using NAS (If I move, or copy a lot of data), but in this case, I'think that now should be only a problem due to sw or driver conflict because I have had no more crash during normal activities e during the same operations that caused the initial crash. I think that after 8 month of use I have to clean the pc and to re-install operative system.
My System SpecsSystem Spec
09 Nov 2010   #16

Win7 Pro x64

Thanks for your reply!

I've talked to Dell technician today and they initially say there is problem with the OS. I told them I have reinstall windows and the blue screen still appeared.

Then they consider there is problem with the hard drive and they decided to send me a new one with OS pre-installed. They say "physical memory" is the hard drive but everyone knows it is the RAM.

I anticipate the blue screen is going to appear again even if I use the new hdd because this is the RAM or motherboard problem obviously...

Did they upgrade your model or just give you another one?
My System SpecsSystem Spec

 Dell Studio 1570 Crash Dump Blu Screen

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