Windows 7: Random BSOD in Windows 7 64 bit

usasma · 02 Feb 2010

Please turn Driver Verifier off (according to the instructions above).

The dump files point to npusbio_x64.sys - a component of your NaturalPoint Optitrack
Please download the latest drivers for it from the NaturalPoint website
Then uninstall the current one's from your system,
then install the freshly downloaded one's on your system.
The current Optitrack drivers are older (from 2007) and may have issues with Windows 7

Also, please update your RtNdPt60.sys driver - it's also from 2007
It belongs to your Realtek NDIS Protocol Networking Driver

Here's a summary of the BSOD's:

Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Feb  2 06:43:42.953 2010 (GMT-5)
System Uptime: 0 days 0:09:58.950
BugCheck C9, {24c, fffff880042086f0, fffff9800d9a4c60, 103}
*** WARNING: Unable to verify timestamp for npusbio_x64.sys
*** ERROR: Module load completed but symbols could not be loaded for npusbio_x64.sys
Probably caused by : npusbio_x64.sys ( npusbio_x64+86f0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Feb  2 06:56:04.163 2010 (GMT-5)
System Uptime: 0 days 0:11:59.786
BugCheck C9, {24c, fffff880018256f0, fffff9801ec6cc60, 103}
*** WARNING: Unable to verify timestamp for npusbio_x64.sys
*** ERROR: Module load completed but symbols could not be loaded for npusbio_x64.sys
Probably caused by : npusbio_x64.sys ( npusbio_x64+86f0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Feb  2 11:58:25.113 2010 (GMT-5)
System Uptime: 0 days 5:02:00.111
BugCheck C9, {24c, fffff88010bed6f0, fffff98011c6ac60, 103}
*** WARNING: Unable to verify timestamp for npusbio_x64.sys
*** ERROR: Module load completed but symbols could not be loaded for npusbio_x64.sys
Probably caused by : npusbio_x64.sys ( npusbio_x64+86f0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System

kc7404 · 04 Feb 2010

The Driver Verifier has been turned off.

I did reach out to the Natural Point Organization and apparently the drivers that I had were the latest and the greatest for the Track IR 4 series.

I have uninstalled those and in their place have installed the drivers for the Track IR 5 series with the hopes that the "npusbio_x64.sys" file might be different.

Additionally I did my best to locate updates for the "RtNdPt60.sys" driver from the Realtek NDIS Protocol Networking Driver and I believe I may have found them.

I will post again when another BSOD crash occurs.

Sincerely,

KC

kc7404 · 07 Feb 2010

I thought I had indirectly won the battle as I did not have a crash for a few days but alas it was not meant to be at this point in time.

Here are the new results.

Thank you for your assistance and I'll await further news.

Sincerely,

KC

kc7404 · 07 Feb 2010

Another file and another crash record if needed .....

Sigh ..... I almost wish I had just left my system with Vista

ickymay · 08 Feb 2010

Quote: Originally Posted by kc7404

Another file and another crash record if needed .....

Sigh ..... I almost wish I had just left my system with Vista

WD shows

Quote:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800031a856d, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88008e9d740, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
nt!CmpKcbCacheLookup+1dd
fffff800`031a856d 418b45f4 mov eax,dword ptr [r13-0Ch]

CONTEXT: fffff88008e9d740 -- (.cxr 0xfffff88008e9d740)
rax=0000000000000000 rbx=0000000000000000 rcx=000000000000036c
rdx=000000000da57e80 rsi=fffff8a000814608 rdi=fffff88008e9e318
rip=fffff800031a856d rsp=fffff88008e9e120 rbp=fffff8a000814010
r8=0000000000000007 r9=0000000000000000 r10=000000000000000d
r11=fffff88008e9e2d0 r12=fffff8a00477ecb0 r13=fff3f3f3fff3f3f0
r14=0000000000000003 r15=fffff8a003e296f8
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
nt!CmpKcbCacheLookup+0x1dd:
fffff800`031a856d 418b45f4 mov eax,dword ptr [r13-0Ch] ds:002b:fff3f3f3`fff3f3e4=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: Integrator.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff800031a7b28 to fffff800031a856d

STACK_TEXT:
fffff880`08e9e120 fffff800`031a7b28 : fffff880`08e9e2d0 fffff880`00000005 fffff880`08e9e6a8 fffff880`08e9e6c0 : nt!CmpKcbCacheLookup+0x1dd
fffff880`08e9e210 fffff800`031a5d81 : fffff8a0`00020220 fffff880`08e9e6c0 fffff880`08e9e6f8 fffff880`08e9e6e0 : nt!CmpBuildHashStackAndLookupCache+0x328
fffff880`08e9e5f0 fffff800`031c5764 : fffff800`031a5ae0 00000000`00000000 fffffa80`071c6470 00000000`00000701 : nt!CmpParseKey+0x2a1
fffff880`08e9e8c0 fffff800`031ca876 : fffffa80`071c6470 fffff880`08e9ea40 00000000`00000040 fffffa80`06a2d900 : nt!ObpLookupObjectName+0x585
fffff880`08e9e9c0 fffff800`031a9bec : 00000000`00000000 00000000`00000000 fffff880`08e9ec01 00000000`00000000 : nt!ObOpenObjectByName+0x306
fffff880`08e9ea90 fffff800`031abd3b : 00000000`0443e778 00000000`000f003f 00000000`0443e798 00000000`00000000 : nt!CmOpenKey+0x28a
fffff880`08e9ebe0 fffff800`02ece153 : fffffa80`07116060 fffff880`08e9eca0 00000000`7efa1000 fffffa80`08ffcf20 : nt!NtOpenKeyEx+0xf
fffff880`08e9ec20 00000000`76df0e0a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0443e738 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76df0e0a

FOLLOWUP_IP:
nt!CmpKcbCacheLookup+1dd
fffff800`031a856d 418b45f4 mov eax,dword ptr [r13-0Ch]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!CmpKcbCacheLookup+1dd

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600

STACK_COMMAND: .cxr 0xfffff88008e9d740 ; kb

FAILURE_BUCKET_ID: X64_0x3B_nt!CmpKcbCacheLookup+1dd

BUCKET_ID: X64_0x3B_nt!CmpKcbCacheLookup+1dd

Followup: MachineOwner
---------

as a Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION from the MSDN library it states "The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code."
the suggested cause is:
"This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code."
but I'm not convinced this is what's happening here.

however blue screen viewer claims raspptp.sys the microsoft Peer-to-Peer Tunneling Protocol driver was the cause ?
This would be in keeping with a network problem either drivers or a collision with an AV or firewall ?

these two drivers

Quote:

npusbio_x64.sys fffff880`0192e000 fffff300`0193f000 0xfffffa8000011000 0x461cca35 11/04/2007 11:44:53
RtNdPt60.sys fffff880`046ff000 fffff300`0470b000 0xfffffa800000c000 0x475dfad0 11/12/2007 02:49:52

are still out of date and need updating ?

as usama has said npusbio_x64.sys is a component of your NaturalPoint Optitrack and RtNdPt60.sys driver belongs to to your Realtek NDIS Protocol Networking Driver, presumably your struggling to find an updated version for these ?

At this point I feel your issue is to do with networking , can you please tell us what antivirus and firewall you are using ?

kc7404 · 08 Feb 2010

Ickymay,

Thank you for your response.

Concerning the drivers for the TrackIR and the Realtek NDIS Protocol Networking, I can honestly say I was genuinely under the impression I had found and installed the newest drivers available.

Beyond a shadow of a doubt I can confirm this for the TrackIR as I have been at their site and have tried the latest drivers for both the TrackIR 4 (which is the unit I have) and the TrackIR 5 ..... I have even spoken with one of their technicians who told me both were compatible with Windows 7 yet here we are with these results.

As for the Realtek NDIS Protocol Networking Driver, I thought I had found the right file / files but this leaves me more confused than ever and I am unsure what to search for.

==========================================================

For my anti-virus, I use Avast which I update and run full checks weekly:
avast! - Download Free Antivirus Software or Internet Security

For my firewall, I use Vista Firewall Control made by Sphinx Software:
Windows 7 Firewall Control : Sphinx Software
I can change this to their Windows 7 version but liked the interface for Vista better so I kept it ... I was originally on Vista and then upgraded to 7.

==========================================================

I'll await further responses / recommendations.

Should I simply wipe my C Drive, buy a full copy of Windows 7 (not the upgrade from Vista) and simply start a fresh or will I simply have these issues again?

I have not heard other TrackIR Users complain about crashes with Windows 7 so could it be something that doesn't bode well with the Vista-to-7 transition but might not happen in a Windows 7 fresh install?

Thank you for your time.

Sincerely,

KC

kc7404 · 08 Feb 2010

A copy of the most recent crash ..... Does it reveal anything new?

ickymay · 09 Feb 2010

Quote: Originally Posted by kc7404

A copy of the most recent crash ..... Does it reveal anything new?

nope crash was again

Quote:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000315656d, fffff88003721740, 0}

Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1dd )

Followup: MachineOwner
---------

I think it's possible theres a conflict between TrackIR and another device , can you remove it purely for testing purposes ?

I would also unninstall Avast and your Sphinx firewall temporarily to eliminate them as the possible cause, use MSE and windows firewall temporarily

I don't know if your going to gain anything by a fresh install just yet as you might just end up with the same issues

the upgrade disk has a full version of windows 7 on it , so did you install from boot and wipe vista or did you install from within vista ?

kc7404 · 09 Feb 2010

Hi Ickymay,

Thank you for responding.

Quote:

I think it's possible theres a conflict between TrackIR and another device , can you remove it purely for testing purposes ?

Do you mean simply unplug the device or unplug it an uninstall the software?

Quote:

so did you install from boot and wipe vista or did you install from within vista ?

It was only just a short while ago but my memory is horrible.

I believe I inserted the disk and installed from Vista but I am not 100% sure, sorry.

I'll await your response.

rossathome · 01 Jun 2010

I too have Windows 7 64 bit .I fixed this random reboot by uninstalling Roxio from Dell . it was ver 9 DE . I noticed the crash happened with this install so removing it thus fixed the problem. I noticed you too have Roxio. Roxio products are quite buggy now. watch out with bloatware like this. let me know if this helps.
Ross

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