Garbled BSOD in new Windows 7 Upgrade

bourj · 29 Dec 2009

Hi all,

I am hoping you can help me with this BSOD. I am running an HP Pavilion a1310n with an AMD Athlon 3700+ processor, with 3 Gb RAM. About a week or so ago, I upgraded from XP Media Center 2005 to Windows 7 Home Premium.

Since then, I have had a BSOD at least once a day. It seems to occur a bit randomly, whether I am online web browsing, or working on MS Word, which I have been doing the most of lately. (Thankfully, I was smart enough to turn on the 1-minute autosave for Word, or I would be in deep trouble.)

The BSOD is all garbled lines, so I can't offer any input as to what it says. Although I did take a picture of it, just in case that helps. The shutdown message states the following:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 00000007
BCP2: 00001097
BCP3: 00000000
BCP4: FFA3D0FF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\122909-42671-01.dmp
C:\Users\Matt\AppData\Local\Temp\WER-63906-0.sysdata.xml

I have attached the MiniDump file, as per your instructions. If anyone can offer advice, I would truly appreciate it!

digitalrurouni · 29 Dec 2009

I am sure there is someone way more knowledgeable who will be able to help you out with the minidump you have provided but for me the thing that stands out is when you siad that you upgraded...did you perform an upgrade or was it a clean install? I personally think if you upgraded and did not do a clean install, then the BSOD could be a result of that.

zigzag3143 · 29 Dec 2009

bourj said:

Hi all,

I am hoping you can help me with this BSOD. I am running an HP Pavilion a1310n with an AMD Athlon 3700+ processor, with 3 Gb RAM. About a week or so ago, I upgraded from XP Media Center 2005 to Windows 7 Home Premium.

Since then, I have had a BSOD at least once a day. It seems to occur a bit randomly, whether I am online web browsing, or working on MS Word, which I have been doing the most of lately. (Thankfully, I was smart enough to turn on the 1-minute autosave for Word, or I would be in deep trouble.)

The BSOD is all garbled lines, so I can't offer any input as to what it says. Although I did take a picture of it, just in case that helps. The shutdown message states the following:

Code:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    c2
  BCP1:    00000007
  BCP2:    00001097
  BCP3:    00000000
  BCP4:    FFA3D0FF
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\122909-42671-01.dmp
  C:\Users\Matt\AppData\Local\Temp\WER-63906-0.sysdata.xml

I have attached the MiniDump file, as per your instructions. If anyone can offer advice, I would truly appreciate it!

Hi and welcome probably caused by memory.
I would dl memtestx86 run it for 5 passes

do a system file check to verify and repair your system files
type cmd in search>right click and run as admin>sfc /scannow

Ken J+

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\122909-42671-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82850000 PsLoadedModuleList = 0x82998810
Debug session time: Tue Dec 29 11:29:41.940 2009 (GMT-5)
System Uptime: 0 days 16:52:33.065
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
..............
kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000007, Attempt to free pool which was already freed
Arg2: 00001097, (reserved)
Arg3: 00000000, Memory contents of the pool block
Arg4: ffa3d0ff, Address of the block of pool being deallocated

Debugging Details:
------------------


BUGCHECK_STR:  0xc2_7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 9416d593 to 8296f1b6

STACK_TEXT:  
8c9c1c80 9416d593 ffa3d0ff 00000000 8c9c1cdc nt!ExFreePoolWithTag+0x1b1
8c9c1c90 9416daa0 ffa3d0ff 00000004 9417e6f6 win32k!FreeObject+0x2e
8c9c1c9c 9417e6f6 8c9c1cfc 9417e11e 18b77be9 win32k!REGION::vDeleteREGION+0x14
8c9c1ca4 9417e11e 18b77be9 00000000 00000000 win32k!DC::vReleaseVis+0x29
8c9c1cdc 9417dd5a 8c9c1cfc ffb8b748 00000000 win32k!bDeleteDCInternalWorker+0x159
8c9c1d08 9415f9d9 010107f5 00000000 00000000 win32k!bDeleteDCInternal+0x30
8c9c1d28 8289342a 010107f5 0199f6b0 76dd64f4 win32k!NtGdiDeleteObjectApp+0xa0
8c9c1d28 76dd64f4 010107f5 0199f6b0 76dd64f4 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0199f6b0 00000000 00000000 00000000 00000000 0x76dd64f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!FreeObject+2e
9416d593 5d              pop     ebp

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  win32k!FreeObject+2e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc2a2

FAILURE_BUCKET_ID:  0xc2_7_win32k!FreeObject+2e

BUCKET_ID:  0xc2_7_win32k!FreeObject+2e

Followup: MachineOwner
---------

bourj · 29 Dec 2009

digitalrurouni said:

I am sure there is someone way more knowledgeable who will be able to help you out with the minidump you have provided but for me the thing that stands out is when you siad that you upgraded...did you perform an upgrade or was it a clean install? I personally think if you upgraded and did not do a clean install, then the BSOD could be a result of that.

Hi digitalrurouni,

Sorry, I should have chosen my words better. It was, in fact, a clean install; my previous OS seemed marred by many problems, so I thought wiping everything would be the best strategy.

bourj · 29 Dec 2009

zigzag3143 said:

bourj said:

Hi all,

I am hoping you can help me with this BSOD. I am running an HP Pavilion a1310n with an AMD Athlon 3700+ processor, with 3 Gb RAM. About a week or so ago, I upgraded from XP Media Center 2005 to Windows 7 Home Premium.

Since then, I have had a BSOD at least once a day. It seems to occur a bit randomly, whether I am online web browsing, or working on MS Word, which I have been doing the most of lately. (Thankfully, I was smart enough to turn on the 1-minute autosave for Word, or I would be in deep trouble.)

The BSOD is all garbled lines, so I can't offer any input as to what it says. Although I did take a picture of it, just in case that helps. The shutdown message states the following:

Code:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    c2
  BCP1:    00000007
  BCP2:    00001097
  BCP3:    00000000
  BCP4:    FFA3D0FF
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\122909-42671-01.dmp
  C:\Users\Matt\AppData\Local\Temp\WER-63906-0.sysdata.xml

I have attached the MiniDump file, as per your instructions. If anyone can offer advice, I would truly appreciate it!

Hi and welcome probably caused by memory.
I would dl memtestx86 run it for 5 passes

do a system file check to verify and repair your system files
type cmd in search>right click and run as admin>sfc /scannow

Ken J+

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\122909-42671-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82850000 PsLoadedModuleList = 0x82998810
Debug session time: Tue Dec 29 11:29:41.940 2009 (GMT-5)
System Uptime: 0 days 16:52:33.065
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
..............
kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000007, Attempt to free pool which was already freed
Arg2: 00001097, (reserved)
Arg3: 00000000, Memory contents of the pool block
Arg4: ffa3d0ff, Address of the block of pool being deallocated

Debugging Details:
------------------


BUGCHECK_STR:  0xc2_7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 9416d593 to 8296f1b6

STACK_TEXT:  
8c9c1c80 9416d593 ffa3d0ff 00000000 8c9c1cdc nt!ExFreePoolWithTag+0x1b1
8c9c1c90 9416daa0 ffa3d0ff 00000004 9417e6f6 win32k!FreeObject+0x2e
8c9c1c9c 9417e6f6 8c9c1cfc 9417e11e 18b77be9 win32k!REGION::vDeleteREGION+0x14
8c9c1ca4 9417e11e 18b77be9 00000000 00000000 win32k!DC::vReleaseVis+0x29
8c9c1cdc 9417dd5a 8c9c1cfc ffb8b748 00000000 win32k!bDeleteDCInternalWorker+0x159
8c9c1d08 9415f9d9 010107f5 00000000 00000000 win32k!bDeleteDCInternal+0x30
8c9c1d28 8289342a 010107f5 0199f6b0 76dd64f4 win32k!NtGdiDeleteObjectApp+0xa0
8c9c1d28 76dd64f4 010107f5 0199f6b0 76dd64f4 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0199f6b0 00000000 00000000 00000000 00000000 0x76dd64f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!FreeObject+2e
9416d593 5d              pop     ebp

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  win32k!FreeObject+2e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc2a2

FAILURE_BUCKET_ID:  0xc2_7_win32k!FreeObject+2e

BUCKET_ID:  0xc2_7_win32k!FreeObject+2e

Followup: MachineOwner
---------

Hi Ken/Zigzag,

Thank you for the advice. I tried running memtestx86, but it would not complete either time. The first time it got 13% through, the second time 99% through, and then it hung up. However, it did indicate that there was a hardware problem, so I decided to pull out the old RAM chips and just leave in the pair of newer 1 Gb chips. I am running mentest again and will let you know if that helps.

usasma · 30 Dec 2009

Try these tests for starters:

H/W Diagnostics:
Please start by running these hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)