Startup BSOD.. help.


  1. Posts : 79
    Windows 7 Ultimate x86 7600.16385
       #1

    Startup BSOD.. help.


    So, I started up my laptop. It shows the windows 7 loading screen, and then a BSOD pops up. It was too brief for me to read it, but then my computer restarted, and 7 booted just fine. I login, and get this.

    "Windows has recovered from an unexpected shutdown."

    Here's the error code...
    Code:
    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.256.48
      Locale ID:    1033
    
    Additional information about the problem:
      BCCode:    1000007e
      BCP1:    C0000005
      BCP2:    82C3908F
      BCP3:    80786890
      BCP4:    80786470
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    256_1
    
    Files that help describe the problem:
      C:\Windows\Minidump\122909-23109-01.dmp
      C:\Users\Anonymous\AppData\Local\Temp\WER-78421-0.sysdata.xml
    
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    Not only would I like to fix this, but I would also like to know what caused it to begin with. Help is appreciated. Thank you...

    ~TA
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    TheAnonymity said:
    So, I started up my laptop. It shows the windows 7 loading screen, and then a BSOD pops up. It was too brief for me to read it, but then my computer restarted, and 7 booted just fine. I login, and get this.

    "Windows has recovered from an unexpected shutdown."

    Here's the error code...
    Code:
    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.256.48
      Locale ID:    1033
    
    Additional information about the problem:
      BCCode:    1000007e
      BCP1:    C0000005
      BCP2:    82C3908F
      BCP3:    80786890
      BCP4:    80786470
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    256_1
    
    Files that help describe the problem:
      C:\Windows\Minidump\122909-23109-01.dmp
      C:\Users\Anonymous\AppData\Local\Temp\WER-78421-0.sysdata.xml
    
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    Not only would I like to fix this, but I would also like to know what caused it to begin with. Help is appreciated. Thank you...

    ~TA

    Hi and welcome

    we really need the dmp file. use these to find it and upload it. https://www.sevenforums.com/crash-loc...d-problem.html

    Thanks

    Ken J+
      My Computer


  3. Posts : 79
    Windows 7 Ultimate x86 7600.16385
    Thread Starter
       #3

    Sorry.

    Edit: Er.. wasn't paying attention.
      My Computer


  4. Posts : 79
    Windows 7 Ultimate x86 7600.16385
    Thread Starter
       #4

    Anyone?
      My Computer


  5. Posts : 5,705
    Win7 x64 + x86
       #5

    Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:
    How To Find Updated Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    Here's the older drivers:
    Code:
    snapman.sys  Fri Oct 06 09:44:30 2006
    ATITool.sys  Fri Nov 10 08:08:51 2006
    If the BSOD's keep occurring, please post back and we'll run some more tests.

    Here's a summary of the BSOD:
    Code:
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Tue Dec 29 19:54:23.578 2009 (GMT-5)
    System Uptime: 0 days 0:00:07.437
    BugCheck 1000007E, {c0000005, 82c3908f, 80786890, 80786470}
    Probably caused by : ntkrpamp.exe ( nt!ObpLookupDirectoryEntry+2b )
    PROCESS_NAME:  System
    DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
      My Computer


  6. Posts : 79
    Windows 7 Ultimate x86 7600.16385
    Thread Starter
       #6

    usasma said:
    Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:
    How To Find Updated Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    Here's the older drivers:
    Code:
    snapman.sys  Fri Oct 06 09:44:30 2006
    ATITool.sys  Fri Nov 10 08:08:51 2006
    If the BSOD's keep occurring, please post back and we'll run some more tests.

    Here's a summary of the BSOD:
    Code:
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Tue Dec 29 19:54:23.578 2009 (GMT-5)
    System Uptime: 0 days 0:00:07.437
    BugCheck 1000007E, {c0000005, 82c3908f, 80786890, 80786470}
    Probably caused by : ntkrpamp.exe ( nt!ObpLookupDirectoryEntry+2b )
    PROCESS_NAME:  System
    DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
    Much Appreciated.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 09:37.
Find Us