Windows 7: Startup BSOD.. help.

TheAnonymity · 29 Dec 2009

So, I started up my laptop. It shows the windows 7 loading screen, and then a BSOD pops up. It was too brief for me to read it, but then my computer restarted, and 7 booted just fine. I login, and get this.

"Windows has recovered from an unexpected shutdown."

Here's the error code...

Code:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.48
  Locale ID:    1033

Additional information about the problem:
  BCCode:    1000007e
  BCP1:    C0000005
  BCP2:    82C3908F
  BCP3:    80786890
  BCP4:    80786470
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\122909-23109-01.dmp
  C:\Users\Anonymous\AppData\Local\Temp\WER-78421-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Not only would I like to fix this, but I would also like to know what caused it to begin with. Help is appreciated. Thank you...

~TA

zigzag3143 · 29 Dec 2009

Quote: Originally Posted by TheAnonymity

So, I started up my laptop. It shows the windows 7 loading screen, and then a BSOD pops up. It was too brief for me to read it, but then my computer restarted, and 7 booted just fine. I login, and get this.

"Windows has recovered from an unexpected shutdown."

Here's the error code...

Code:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.48
  Locale ID:    1033

Additional information about the problem:
  BCCode:    1000007e
  BCP1:    C0000005
  BCP2:    82C3908F
  BCP3:    80786890
  BCP4:    80786470
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\122909-23109-01.dmp
  C:\Users\Anonymous\AppData\Local\Temp\WER-78421-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Not only would I like to fix this, but I would also like to know what caused it to begin with. Help is appreciated. Thank you...

~TA

Hi and welcome

we really need the dmp file. use these to find it and upload it. http://www.sevenforums.com/crash-loc...d-problem.html

Thanks

Ken J+

TheAnonymity · 29 Dec 2009

Sorry.

Edit: Er.. wasn't paying attention.

TheAnonymity · 29 Dec 2009

Anyone?

usasma · 30 Dec 2009

Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:

Quote:

How To Find Updated Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

Here's the older drivers:

Code:

snapman.sys  Fri Oct 06 09:44:30 2006
ATITool.sys  Fri Nov 10 08:08:51 2006

If the BSOD's keep occurring, please post back and we'll run some more tests.

Here's a summary of the BSOD:

Code:

Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Tue Dec 29 19:54:23.578 2009 (GMT-5)
System Uptime: 0 days 0:00:07.437
BugCheck 1000007E, {c0000005, 82c3908f, 80786890, 80786470}
Probably caused by : ntkrpamp.exe ( nt!ObpLookupDirectoryEntry+2b )
PROCESS_NAME:  System
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

TheAnonymity · 31 Dec 2009

Quote: Originally Posted by usasma

Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:

Quote:

How To Find Updated Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

Here's the older drivers:

Code:

snapman.sys  Fri Oct 06 09:44:30 2006
ATITool.sys  Fri Nov 10 08:08:51 2006

If the BSOD's keep occurring, please post back and we'll run some more tests.

Here's a summary of the BSOD:

Code:

Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Tue Dec 29 19:54:23.578 2009 (GMT-5)
System Uptime: 0 days 0:00:07.437
BugCheck 1000007E, {c0000005, 82c3908f, 80786890, 80786470}
Probably caused by : ntkrpamp.exe ( nt!ObpLookupDirectoryEntry+2b )
PROCESS_NAME:  System
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

Much Appreciated.

Windows 7: Startup BSOD.. help.

Startup BSOD.. help. problems?