Brand new laptop, Win7 Ult x64, BSOD's!!!

Casey R · 30 Dec 2009

Hey guys.

Been having lots of BSOD's since I got my new laptop last week running Win7 Ultimate x64. I read that there were lots of issues with the NOD32 antivirus program, so I got rid of that in favor of Norton Internet Security.

The BSOD's became less frequent but I'm still getting them every now and then.

I've attached the most recent Minidump files.....would really appreciate some help.

Thanks in advance!

Casey

Casey R · 30 Dec 2009

My bad. I attached the files wrong. Fixed now.

usasma · 31 Dec 2009

Two different errors.

Start with this:

H/W Diagnostics:
Please start by running these hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Then this:

CHKDSK /R:
Run CHKDSK /R from an elevated (Run as adminstrator) Command Prompt.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry.
Copy/paste the results into your next post.

Then, replace your networking drivers with the most recent copy available from the manufacturer of the network card.

Summary of the BSOD's:

Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Dec 30 18:46:45.665 2009 (GMT-5)
System Uptime: 0 days 1:37:32.600
BugCheck A, {ffffffffffffffd4, 2, 1, fffff800028db83a}
Probably caused by : NETIO.SYS ( NETIO!WfpSysTimerQueuePassiveCallback+e7 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Dec 30 19:57:03.988 2009 (GMT-5)
System Uptime: 0 days 0:14:45.939
BugCheck 50, {fffff28006cc66e8, 0, fffff800028ec7fc, 7}
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  GoogleCrashHan

Casey R · 01 Jan 2010

Thank you so much!

I haven't yet ran the Memory or HD diagnostics as I'm not at home for a few days.

Ran Malware scan, that was all good.

Here's my Checkdisk logfile:

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 01/01/2010 23:12:58
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: KingSimon-PC
Description:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
70656 file records processed.

File verification completed.
46 large file records processed.

0 bad file records processed.

2 EA records processed.

44 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
102400 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
70656 file SDs/SIDs processed.

Cleaning up 314 unused index entries from index $SII of file 0x9.
Cleaning up 314 unused index entries from index $SDH of file 0x9.
Cleaning up 314 unused security descriptors.
Security descriptor verification completed.
15873 data files processed.

CHKDSK is verifying Usn Journal...
35759632 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
70640 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
52878167 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

244093951 KB total disk space.
32361764 KB in 53954 files.
40144 KB in 15874 indexes.
0 KB in bad sectors.
179371 KB in use by the system.
65536 KB occupied by the log file.
211512672 KB available on disk.

4096 bytes in each allocation unit.
61023487 total allocation units on disk.
52878168 allocation units available on disk.

Internal Info:
00 14 01 00 cf 10 01 00 96 22 02 00 00 00 00 00 ........."......
b8 01 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-01-01T23:12:58.000000000Z" />
<EventRecordID>1981</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>KingSimon-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
70656 file records processed.

File verification completed.
46 large file records processed.

0 bad file records processed.

2 EA records processed.

44 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
102400 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
70656 file SDs/SIDs processed.

Cleaning up 314 unused index entries from index $SII of file 0x9.
Cleaning up 314 unused index entries from index $SDH of file 0x9.
Cleaning up 314 unused security descriptors.
Security descriptor verification completed.
15873 data files processed.

CHKDSK is verifying Usn Journal...
35759632 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
70640 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
52878167 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

244093951 KB total disk space.
32361764 KB in 53954 files.
40144 KB in 15874 indexes.
0 KB in bad sectors.
179371 KB in use by the system.
65536 KB occupied by the log file.
211512672 KB available on disk.

4096 bytes in each allocation unit.
61023487 total allocation units on disk.
52878168 allocation units available on disk.

Internal Info:
00 14 01 00 cf 10 01 00 96 22 02 00 00 00 00 00 ........."......
b8 01 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

usasma · 01 Jan 2010

CHKDSK found errors on your hard drive. If you can't run the HD diagnostic, then wait a day or two and rerun the CHKDSK /R - if it shows errors again then it's likely that your hard drive is dying.

Casey R · 01 Jan 2010

Had a few more than usual today....attached the Minidumps here....would be really grateful if you could take a look at these as well.

Casey R · 01 Jan 2010

HD Diagnostics showed no errors....what to try next.....

**Pauly** · 02 Jan 2010

Run memtest86 (min 5 passes)

Casey R · 04 Jan 2010

No memory errors found.

Downloaded the BlueScreenView program and it seems most of the errors are because of the file NTOSKRNL.EXE.

What should I do next?

Casey R · 04 Jan 2010

OK, I've done a SFC scan. After doing the scan it said it found some corrupted files and gave me a path to the CBS.log.

I looked at the log file and I can't make head nor tail of it.

I've attached it - any chance one of you guys could look at it, let me know which files it says are corrupted and offer any suggestions as to what to do about fixing them?

Thank you so much (in advance

)