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Windows 7: Error Code: -5006 : 0x80070002

31 Dec 2009   #1
jellybeard999

Windows 7 Ultimate x64
 
 
Error Code: -5006 : 0x80070002

The following error crops up when I try to install certain items (in this case Rollercoaster Tycoon 3). I had an error with Installshield on Vista with this game on a recent fresh install (though have had no issues before on Vista) and took the opportunity to upgrade.

Interestingly, I cannot install Installshield Engine Update 700 or 701 either (which the game uses) as I get the same error.

This is a clean Win 7 Ultimate X64 install.

Can anyone help? All I'm getting with google is Windows Update errors, mainly relating to XP. I've tried deleting all files in Software Distribution and stopped/restarted the update service and downloaded all updates.



Code:
Error Code: -5006 : 0x80070002
Error Information:
>Kernel\ServiceProvider.cpp (77)
>Kernel\ObjectHolder.cpp (441)
>Kernel\ServiceProvider.cpp (77)
>Kernel\ObjectHolder.cpp (441)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\Se>SetupDLL\SetupDLL.cpp (1375)
pAPP:RollerCoaster Tycoon® 3
PVENDOR:Atari
PGUID:907B4640-266B-4A21-92FB-CD1A86CD0F63
$7.1.100.1248
@Windows XP Service Pack 2 (2600) IE 8.0.7600.16385



My System SpecsSystem Spec
.

31 Dec 2009   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

My System SpecsSystem Spec
31 Dec 2009   #3
jellybeard999

Windows 7 Ultimate x64
 
 

Thanks Cpt Jack, that's somehow fixed the original error, however I now have "installshield has stopped working". I've deleted the installshield folders and reinstalled every installshield (both types) but it's still no go

Any ideas ?

I'm sure I've seen this error documented before, so I'll get digging in the meantime.
My System SpecsSystem Spec
.


31 Dec 2009   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Use CC cleaner to make sure that all remnants of Installshield are gone.
Disconnect your A/V and firewall.
Be sure that the program is compatible with Windows 7 Windows Compatibility Center

Make sure all your drivers are up to date in the device manager.
My System SpecsSystem Spec
31 Dec 2009   #5
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by jellybeard999 View Post
Thanks Cpt Jack, that's somehow fixed the original error, however I now have "installshield has stopped working". I've deleted the installshield folders and reinstalled every installshield (both types) but it's still no go

Any ideas ?

I'm sure I've seen this error documented before, so I'll get digging in the meantime.
Can you check the Event viewer ??
Start > Event viewer > Windows Logs > Application and check for Errors
My System SpecsSystem Spec
31 Dec 2009   #6
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Have you gone through these steps? 0x80070002 Windows Update error - FIND a Solution HERE in this article!

I know it says XP, but it should work with Win 7, too.

http://helpnet.flexerasoftware.com/R...viewContent.do
My System SpecsSystem Spec
31 Dec 2009   #7
jellybeard999

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Quote   Quote: Originally Posted by jellybeard999 View Post
Thanks Cpt Jack, that's somehow fixed the original error, however I now have "installshield has stopped working". I've deleted the installshield folders and reinstalled every installshield (both types) but it's still no go

Any ideas ?

I'm sure I've seen this error documented before, so I'll get digging in the meantime.
Can you check the Event viewer ??
Start > Event viewer > Windows Logs > Application and check for Errors
Code:
Faulting application name: Setup.exe_InstallShield (R), version: 7.1.100.1248, time stamp: 0x3deba70f
Faulting module name: AcXtrnal.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd98a
Exception code: 0xc0000374
Fault offset: 0x00008518
Faulting process id: 0xfdc
Faulting application start time: 0x01ca8a32b3b63bde
Faulting application path: E:\Setup.exe
Faulting module path: C:\Windows\AppPatch\AcXtrnal.DLL
Report Id: 2bd39669-f626-11de-892f-00301ba09552
AcXtrnal.DLL relates to the compatability mode apparantly
My System SpecsSystem Spec
31 Dec 2009   #8
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by jellybeard999 View Post

Code:
Faulting application name: Setup.exe_InstallShield (R), version: 7.1.100.1248, time stamp: 0x3deba70f
Faulting module name: AcXtrnal.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd98a
Exception code: 0xc0000374
Fault offset: 0x00008518
Faulting process id: 0xfdc
Faulting application start time: 0x01ca8a32b3b63bde
Faulting application path: E:\Setup.exe
Faulting module path: C:\Windows\AppPatch\AcXtrnal.DLL
Report Id: 2bd39669-f626-11de-892f-00301ba09552
AcXtrnal.DLL relates to the compatability mode apparantly
Then the next step i would do would be
Troubleshoot Windows 7 compatibility problems
My System SpecsSystem Spec
Reply

 Error Code: -5006 : 0x80070002




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