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Windows 7: BSOD / Not Shutting down

31 Dec 2009   #1
Swiss Tone

Windows 7 64 bit
 
 
BSOD / Not Shutting down

Hi Guys, been using this forum for sometime now but only today did I find I needed further help....

My Media PC as mentioned in the subject has a problem shutting down. Well to be honest it mainly has an issue with 'Logging off' where it sticks for ages, then the odd occasion it goes further and comes up with 'Shutting Down' but then sticks at doing this for ages, in most cases I get bored and switch the PC off at the wall!! Something I know I shouldn't do. Then on its last occurance it came up with a Blue screen saying amounst other things BSOD.

Now I'm not that computer savvy, so be gentle with the explanations, your assistance will be greatly appricated.

I have tried to attach the two files it dumped and warned me of after it rebooted, but the uploader says files are invalid! one is a .dmp file, the other a sysdata any ideas??

Thank you in advance.

Merry Christmas BTW and Happy New Year


My System SpecsSystem Spec
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31 Dec 2009   #2
Pauly

Win7 Ultimate X64
 
 

Its the .dmp file we need, zip it up & attach it to your reply with the paperclip button
Read this for clearer explanation
http://www.sevenforums.com/crash-loc...d-problem.html
My System SpecsSystem Spec
31 Dec 2009   #3
Swiss Tone

Windows 7 64 bit
 
 

File zipped and now attached.

Regards.
My System SpecsSystem Spec
.


31 Dec 2009   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Swiss Tone View Post
Hi Guys, been using this forum for sometime now but only today did I find I needed further help....

My Media PC as mentioned in the subject has a problem shutting down. Well to be honest it mainly has an issue with 'Logging off' where it sticks for ages, then the odd occasion it goes further and comes up with 'Shutting Down' but then sticks at doing this for ages, in most cases I get bored and switch the PC off at the wall!! Something I know I shouldn't do. Then on its last occurance it came up with a Blue screen saying amounst other things BSOD.

Now I'm not that computer savvy, so be gentle with the explanations, your assistance will be greatly appricated.

I have tried to attach the two files it dumped and warned me of after it rebooted, but the uploader says files are invalid! one is a .dmp file, the other a sysdata any ideas??

Thank you in advance.

Merry Christmas BTW and Happy New Year

Hi and welcome

You need to zip (compress) the files for upload

Ken
My System SpecsSystem Spec
31 Dec 2009   #5
Pauly

Win7 Ultimate X64
 
 

Dump reports 0x9f driver power state failure

Probably caused by arusb_lhx.sys

Are you using a usb wireless device, netgear possibly? Think this is giving you the problem
My System SpecsSystem Spec
31 Dec 2009   #6
Swiss Tone

Windows 7 64 bit
 
 

Hi, yeah i use to have a Netgear G+ USB attahced (as far as I'm aware the software for this is no longer on the PC), I ditched it for a USB D-Link N Rangemax when i upgraded my Network to N.....
My System SpecsSystem Spec
31 Dec 2009   #7
Pauly

Win7 Ultimate X64
 
 

Sorry i was wrong not specifically net gear think this must be driver for your d-link
This driver is dated 14/01/08
I would try updating this driver to the latest version (from manufacturers site not win update)

Also another driver in the dump that is quite old & should be updated that could be related
jswpslwfx.sys , 01/09/07 , jump start wireless filter
My System SpecsSystem Spec
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 BSOD / Not Shutting down




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