Error Code: -5006 : 0x80070002

The following error crops up when I try to install certain items (in this case Rollercoaster Tycoon 3). I had an error with Installshield on Vista with this game on a recent fresh install (though have had no issues before on Vista) and took the opportunity to upgrade.

Interestingly, I cannot install Installshield Engine Update 700 or 701 either (which the game uses) as I get the same error.

This is a clean Win 7 Ultimate X64 install.

Can anyone help? All I'm getting with google is Windows Update errors, mainly relating to XP. I've tried deleting all files in Software Distribution and stopped/restarted the update service and downloaded all updates.

Code:

Error Code: -5006 : 0x80070002
Error Information:
>Kernel\ServiceProvider.cpp (77)
>Kernel\ObjectHolder.cpp (441)
>Kernel\ServiceProvider.cpp (77)
>Kernel\ObjectHolder.cpp (441)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\ServiceProvider.cpp (77)
>Kernel\FileGroup.cpp (398)
>Kernel\Se>SetupDLL\SetupDLL.cpp (1375)
pAPP:RollerCoaster Tycoon® 3
PVENDOR:Atari
PGUID:907B4640-266B-4A21-92FB-CD1A86CD0F63
$7.1.100.1248
@Windows XP Service Pack 2 (2600) IE 8.0.7600.16385

Thanks Cpt Jack, that's somehow fixed the original error, however I now have "installshield has stopped working". I've deleted the installshield folders and reinstalled every installshield (both types) but it's still no go

Any ideas ?

I'm sure I've seen this error documented before, so I'll get digging in the meantime.

Capt.Jack Sparrow said:

jellybeard999 said:

Thanks Cpt Jack, that's somehow fixed the original error, however I now have "installshield has stopped working". I've deleted the installshield folders and reinstalled every installshield (both types) but it's still no go

Any ideas ?

I'm sure I've seen this error documented before, so I'll get digging in the meantime.

Can you check the Event viewer ??
Start > Event viewer > Windows Logs > Application and check for Errors

Code:

Faulting application name: Setup.exe_InstallShield (R), version: 7.1.100.1248, time stamp: 0x3deba70f
Faulting module name: AcXtrnal.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd98a
Exception code: 0xc0000374
Fault offset: 0x00008518
Faulting process id: 0xfdc
Faulting application start time: 0x01ca8a32b3b63bde
Faulting application path: E:\Setup.exe
Faulting module path: C:\Windows\AppPatch\AcXtrnal.DLL
Report Id: 2bd39669-f626-11de-892f-00301ba09552

AcXtrnal.DLL relates to the compatability mode apparantly