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Windows 7: Intermittent Freezes...Plz Help!!

02 Jan 2010   #1

Windows Pro 7 64-bit
Intermittent Freezes...Plz Help!!

I just recently received my new computer. "Cyberpower" built it; I picked out the parts. Anyway, system specs are: AMD Phenom II X4 925 Quad-Core CPU w/ HyperTransport Technology, GigaByte MA770T-UD3P AM3 DDR3 770 Chipset 1666+/1333/1066, 2X (Super Talent) 250GB SATA-II 3.0Gb/s 8MB Cache 7200RPM HDD, 4GB (2GBx2) PC1333 DDR3 PC3 10666 Dual Channel Memory (Super Talent), NVIDIA GeForce 210 512MB 16X PCI Express, and Samsung 22X DVD+/-R/+/-RW + CD-R/RW Dual Layer Drive. I am running a dual boot system: Windows 7 Professional and Windows XP Pro SP3. The OSes are on the same HDD, there is also a third small partition that is system reserved.

I 1st noticed the freezing when I began to install programs on both OSes. The freezing kept getting worse and worse; I reinstalled both OSes. After re-install they both seemed fine; then, Ad-aware informed me of an infection- the Win32.Trojan.Agent.MB. After I finally got Panda Security to remove the virus, both OSes still continued to freeze. I assumed the possibly that the removed bug, maybe also removed some system files; and I re-installed both OSes again. I scanned each CLEAN install with two antivirals and do not appear to have any infectious or infected files. I called the Cyberpower's tech support, and we starting testing memory. MemTest86 shut down after about 30 secs on the 1st 2 scans. Then, when scanning both modules separately installed, one at a time, I found no problems. The system booted fine with only 1 module installed in each slot, but the freezes continued. I could never get the system to run for more than about 7 mins no matter which memory module or which slot the module was installed in. For a couple of days now, I have been running both modules in slots 3 & 4 and both OSes have been running fairly well but they are again new minimalistic installs. I have tested the memory profusely with no errors. While the new memory arrangement and the new installs seem to run well, there are still intermittent freezes. Cyberpower thinks the motherboard slots are bad; can the memory test OK with bad slots? Are there any tests I can run to test all motherboard features (I didn't find any in BIOS or included with the motherboard disk)? Are there tests I can run to make sure it is not the processor? I know that it's definitely not a heat problem because I have total of five fans installed and the system temp is always fine. PC Pitstop PCMatic scans find no real errors although, I am not sure how good those test are. I am really at a loss and CyberPower wants me to ship the system back (2 weeks total shipping and min 2 days in warehouse) for repairs. I work from home and want to make sure it is absolutely necessary that I relinquish my system for repairs, as I need the system for work. I have run the EasyBCD program in XP and changed the registry of XP so that XP would not be able to affect Windows 7. I do not know what else I can do. I don't know if this is a hardware or software problem. Any advice or thoughts, basically anything you can think of for me to try to diagnose this problem would be so very helpful. Thank you in advance for any help that you can give me.

My System SpecsSystem Spec


 Intermittent Freezes...Plz Help!!

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