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Windows 7: Doesn't shut down, only restarts

02 Jan 2010   #1
pjp

Windows 7 64-bit
 
 
Doesn't shut down, only restarts

I have windows 7 professional 64bit and it won't shut down by it's self - it will just restart. I had the RC version (64bit) earlier and that did the same too. I used to run vista (32bit) on the same machine/hardware and that was fine. Any ideas what might be up?
Thanks in advance.
Phil

Intel E6750
Gigabite GA-N650SLI-DS4
6GB Crucial Ballistix memory
Nvidia GeForce 8800GT


My System SpecsSystem Spec
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02 Jan 2010   #2

Windows 7 Professional x64
 
 

Welcome to the Forums! No worries, things almost always get taken care of as soon as they hit this forum.

How are you shutting down? What button/icon are you pressing/clicking to shutdown?

You can change the action of the Power button on your laptop by going into Advanced Power Options.

You can also change the default shutdown button on the Start menu by going into Properties.

Hope this helps,
~Jonathan
My System SpecsSystem Spec
04 Jan 2010   #3
pjp

Windows 7 64-bit
 
 

I'm just hitting the 'shut down' button on the start menu. That button is set to shut down the computer. The computer will hibernate and turn off fine, but shut down just restarts it.
Phil
My System SpecsSystem Spec
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04 Jan 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Your computer is restarting because a program is not closed. Do a clean boot to find out the problem

http://support.microsoft.com/kb/929135

Follow the clean boot to see what is running and turning on your computer.
My System SpecsSystem Spec
05 Jan 2010   #5

Windows 7
 
 

maybe you turn of shutdown in msconfig
My System SpecsSystem Spec
12 Jan 2010   #6

Windows 7 Home Premium
 
 

Richc46,
I am a little unclear about the clean boot; I tried it and didn't see a report about what's running; did I need to do something else? My Windows 7 has never shut down, just restarts unless I hold down the power button until it is completely off.

Thanks,
John
My System SpecsSystem Spec
12 Jan 2010   #7

Windows 7 x64 Ultimate
 
 

Sometimes this is caused by a driver crashing on shutdown. The default action is to save a mini dump and restart.

You can look in your logs (Start->Control Panel->System and Securoty->View Event Logs) for system or application errors and see if there is a bluescreen or other error listed at with a time that matched the time you shut down your machine.
My System SpecsSystem Spec
12 Jan 2010   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by jflodaddy View Post
Richc46,
I am a little unclear about the clean boot; I tried it and didn't see a report about what's running; did I need to do something else? My Windows 7 has never shut down, just restarts unless I hold down the power button until it is completely off.

Thanks,
John
What I am suggesting is that you use a clean boot. You remove half of the processes, that are present at start up. If your computer is still not acting properly, you remove half that remain, . You continue the process until, your compter is performing normally. After you remove half, after 2 or 3 tries, and the computer shuts down, you know that one of the proceses that have been removed is the culprit. One at a time you return that batch to the computer. When the computer stops working properly, that is the offending culprit. You must use a paper and pencil to keep track of what is removed. Yes, a long tiring process, and what makes things worse, the cause of the problem may not be discovered and you have to look elsewhere.

If you want to try a short cut, just try going with my hunch below, first.

If you just want a guess, it is the internet connection that keeps you from shutting down. Disconnect from the net and see if that works. If it does, via device manager, I can tell you how to correct the problem very easily.
My System SpecsSystem Spec
29 Aug 2011   #9

Windows 7
 
 

[QUOTE=richc46;500904]
Quote   Quote: Originally Posted by jflodaddy View Post
.......................

If you just want a guess, it is the internet connection that keeps you from shutting down. Disconnect from the net and see if that works. If it does, via device manager, I can tell you how to correct the problem very easily.
i've disconnected the internet connection and it works! can you share that solution via device manager?

thanks in advance!
My System SpecsSystem Spec
29 Aug 2011   #10

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Henryb33 View Post
i've disconnected the internet connection and it works! can you share that solution via device manager?

thanks in advance!
Hello,

I'd suspect this is an issue with your network adapter drivers. You could try updating them, or you can upload a MSINFO32 report and we can get you a link to the updates. To do that, enter MSINFO32 into the start menu, and then go to File>Export. Stick the .IFO file into a ZIP folder and attach it to your next post via the paperclip button.
My System SpecsSystem Spec
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 Doesn't shut down, only restarts




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