Quote: Originally Posted by jflodaddy
I am a little unclear about the clean boot; I tried it and didn't see a report about what's running; did I need to do something else? My Windows 7 has never shut down, just restarts unless I hold down the power button until it is completely off.
What I am suggesting is that you use a clean boot. You remove half of the processes, that are present at start up. If your computer is still not acting properly, you remove half that remain, . You continue the process until, your compter is performing normally. After you remove half, after 2 or 3 tries, and the computer shuts down, you know that one of the proceses that have been removed is the culprit. One at a time you return that batch to the computer. When the computer stops working properly, that is the offending culprit. You must use a paper and pencil to keep track of what is removed. Yes, a long tiring process, and what makes things worse, the cause of the problem may not be discovered and you have to look elsewhere.
If you want to try a short cut, just try going with my hunch below, first. If you just want a guess, it is the internet connection that keeps you from shutting down. Disconnect from the net and see if that works. If it does, via device manager, I can tell you how to correct the problem very easily.