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Windows 7: Unexpected Shutdown

03 Jan 2010   #1

Windows 7 Ultimate Edition x64 v6.1 Build (7600)
 
 
Unexpected Shutdown

Came back from walmart, my pc was off, turned on, got the 3 options to start from an unexpected shutdown, chose to start windows normally, got the dialog box on startup, problem details are as follows, anyone know what to make of it?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8001E2C8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010310-22796-01.dmp
C:\Users\Damien\AppData\Local\Temp\WER-50125-0.sysdata.xml

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My System SpecsSystem Spec
.

03 Jan 2010   #2

Windows 7 Ultimate 32 bit
 
 
System Specs

what hardware are you using motherboard etc. these types of issues can be hard to track down so the more info the better also check the event viewer logs for errors that helps
My System SpecsSystem Spec
03 Jan 2010   #3

Windows 7 Ultimate Edition x64 v6.1 Build (7600)
 
 

its a Gateway t1616 notebook, not sure where i'd find whats inside im looking for it, but not sure where to look past system information.

and where do i find my event logs?

I did just notice a problem message from windows, at my flag in the sys tray. says Microsoft Agent has stopped working at 11:33. to get the latest version, but gave me no further information, could this be the problem?
My System SpecsSystem Spec
.


03 Jan 2010   #4

Windows 7 Ultimate 32 bit
 
 
Event Viewer

the event viewer is in control panel admin tools event viewer than look at system and applications for errors that have red they are the important ones
My System SpecsSystem Spec
Reply

 Unexpected Shutdown




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