Windows 7 dump file

Hi, I am introduce myself on this forum.

I would like to know what cause the crash of my windows 7 system with a "lovely" blue screen.

Attached dump file.

Thanks in advance!

salterpower said:

Hi, I am introduce myself on this forum.

I would like to know what cause the crash of my windows 7 system with a "lovely" blue screen.

Attached dump file.

Thanks in advance!

hi and welcome

this crash was probably caused by Gigabyte's Dynamic Energy Saver Advanced program. ... gdrv.sys

I would update the bios.
run a system file check to verify and repair system files to do that
type cmd in search>right click and run as admin>sfc /scannow

If you overclocking stop

Hope this helps


Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\010210-17160-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c1d000 PsLoadedModuleList = 0xfffff800`02e5ae50
Debug session time: Sat Jan  2 03:22:18.523 2010 (GMT-5)
System Uptime: 0 days 16:52:19.256
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800839332d, fffff8800afbef40, 0}

Probably caused by : gdrv.sys ( gdrv+332d )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800839332d, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800afbef40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
gdrv+332d
fffff880`0839332d 488941e0        mov     qword ptr [rcx-20h],rax

CONTEXT:  fffff8800afbef40 -- (.cxr 0xfffff8800afbef40)
rax=2468746c61654824 rbx=fffff8800ae7a590 rcx=0000000000000020
rdx=fffff8800ae7a590 rsi=0000000000000020 rdi=fffffa8005a43100
rip=fffff8800839332d rsp=fffff8800afbf928 rbp=fffffa80040ab530
 r8=000000000000ffff  r9=00000000000007ff r10=0000000000010020
r11=0000000000000000 r12=fffffa80059ee1b0 r13=0000000000000020
r14=fffffa8005a43100 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
gdrv+0x332d:
fffff880`0839332d 488941e0        mov     qword ptr [rcx-20h],rax ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  GUI.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800839332d

STACK_TEXT:  
fffff880`0afbf928 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : gdrv+0x332d


FOLLOWUP_IP: 
gdrv+332d
fffff880`0839332d 488941e0        mov     qword ptr [rcx-20h],rax

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  gdrv+332d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: gdrv

IMAGE_NAME:  gdrv.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49b9d175

STACK_COMMAND:  .cxr 0xfffff8800afbef40 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_gdrv+332d

BUCKET_ID:  X64_0x3B_gdrv+332d

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800839332d, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800afbef40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
gdrv+332d
fffff880`0839332d 488941e0        mov     qword ptr [rcx-20h],rax

CONTEXT:  fffff8800afbef40 -- (.cxr 0xfffff8800afbef40)
rax=2468746c61654824 rbx=fffff8800ae7a590 rcx=0000000000000020
rdx=fffff8800ae7a590 rsi=0000000000000020 rdi=fffffa8005a43100
rip=fffff8800839332d rsp=fffff8800afbf928 rbp=fffffa80040ab530
 r8=000000000000ffff  r9=00000000000007ff r10=0000000000010020
r11=0000000000000000 r12=fffffa80059ee1b0 r13=0000000000000020
r14=fffffa8005a43100 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
gdrv+0x332d:
fffff880`0839332d 488941e0        mov     qword ptr [rcx-20h],rax ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  GUI.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800839332d

STACK_TEXT:  
fffff880`0afbf928 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : gdrv+0x332d


FOLLOWUP_IP: 
gdrv+332d
fffff880`0839332d 488941e0        mov     qword ptr [rcx-20h],rax

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  gdrv+332d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: gdrv

IMAGE_NAME:  gdrv.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49b9d175

STACK_COMMAND:  .cxr 0xfffff8800afbef40 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_gdrv+332d

BUCKET_ID:  X64_0x3B_gdrv+332d

Followup: MachineOwner
---------

Hi,

I will appreciate it very much if you can help in reading the attached dump file. I am getting a BSOD everytime I try to shutdown my Windows 7 Ultimate x64 laptop.

Best Regards.