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Windows 7: Various BSOD crashes on new computer

08 Apr 2010   #31

Windows 7 64-bit

I think I'm experiencing a similar issue.

Sometimes my PC will go for a full day without any problems, whereas today it happened within an hour or so of booting up.

It happens most frequently when playing games, but it also does it when watching a movie or listening to music.

The audio and video will stutter slightly at first, and the mouse cursor will jump.

When I notice it I now just go to desktop and try to keep making consistent circles with the mouse, and it will noticeably jump every 5-10 seconds.

If I ignore it, the stuttering will gradually get worse, sometimes taking less than a minute, sometimes maybe 10 minutes.

Eventually the computer will either freeze, with stuttering audio looping, or it will get a BSOD. Either way I have to shut down.

A restart makes everything fine again until the next time.

Temperatures and voltages seem fine.

My System SpecsSystem Spec
08 Apr 2010   #32

64-bit Windows 8.1 Pro

My System SpecsSystem Spec
13 Apr 2010   #33

Windows 7 Home Premium 64-bit

Here is my update:

After sending my computer back to the manufacturer for the 3rd time, they eventually decided to just replace it. The tech I was in contact with reported they were in the process of figuring out what the problem was, but he didn't want to wait until they could fix it, so the replacement was shipped.

I have to say they compensated me pretty well. THe replacement unit is a Gateway FX6830-01. It's not as sleek, slim, small and fashionable as my last unit, but it is specced better than the last one (it's actually a gaming PC), and that is, of course, what's key.

As of right now, I have been using the computer for a week and a day without any problems. I'm assuming that it is good to go, and I'll probably be installing the rest of my key programs this weekend, barring any major problems that may occur between now and then.
My System SpecsSystem Spec

13 Apr 2010   #34


If there is more than 4 GB ram, then most likely memory remapping or similar setting must be on in the bios (set to yes.)

Good one, Ken.
My System SpecsSystem Spec
20 Jun 2010   #35

Windows 7, 64 bit

Has anyone made any progress on this particular issue, or determined a root cause? I have the exact same problem (steady audio degradation leading to a crash at the start of each gaming session), but with a custom-built computer (Win 7 64 bit, Core i7, ATI 4890, 6GB RAM). I've just installed the Visual C++ fix recommended earlier, so I'll see if that prevents subsequent crashes.
My System SpecsSystem Spec
23 Jul 2010   #36

Windows 7
sx2802 problem solved (for now)

Hello everyone,

Like many of you I have the sx2802; mine is the sx2802-07 model. And like many of you I have had the Audio stuttering, Bsod's and freezes. I have had two distinct problems that i believe I have fixed.

1. in games (especially certain games) after a random amount of time (usually longer than 5-10 minutes) my screen will black out for a second and come back on without any audio. Then after some more time I will eventually get either a freeze,bsod, or default back to windows with the game showing a "not responding" message in task manager.

2. On the windows desktop or using firefox, winamp, other apps or simply none at all, I would get stuttering audio and mouse. the gui would become choppy and most of the time would evetually halt and bsod freeze etc.

Now the first problem I fixed was number 2. For that I simply restored the windows image I had. That windows image however, did not have all the windows updates on it and didnt have an updated video driver.

I am led to believe that either a windows update(s) is causing these stuttering and crackling issues or that the updated video driver is causing some issues.

The video driver i updated because either the drivers windows 7 had were not supporting opengl or that they supported it really badly. after i updated the video drivers some games started showing artifacts. ( though opengl seemed to work alot better)

Now I couldn't just revert back to the old drivers (it still had artifacts) (and perhaps this is cause I am not really schooled in completely removing drivers) Never the less reverting back to the original windows 7 video drivers and minus the updates has seemed to fix artifacts and audio stutters/bsods.

now the solution for problem one was still not solved. I still had the video cut for a second and come back up with no audio. then random freezes. I set the process priority of the games i was having problems with to "High". I have since then made a batch file to start the game in high priority and have never had problems since.

Possible Solution for games: setting game process priority to High

Possible Solution for random crashes, stuttering, and bsods,: not
having windows updates(disabling auto updates), or updated video drivers. (caution: disabling windows updates could make your system less secure or stable)

It is a bad thing if it is the windows updates, as we need updates to make our system more secure. Perhaps someone could isolate which particular update it is , if it is infact an update. I don't have any time right now but hopefully I might lead someone in the right direction.
My System SpecsSystem Spec
24 Jul 2010   #37

Windows 7 Home Premium 64-bit

Just to reiterate, my computer experienced the same problems regardless of whether or not I installed the Windows updates. On my last re-install, I did not install any additional programs or allow any updates of any kind, and I experienced the exact same crashes.

Also, in regards to the RAM issue, my replacement computer is a Gateway FX series with the same or more RAM, and it has worked more or less perfectly since buying it.

Has anybody else had absolutely no success fixing their crashing, and had to send their unit back?
My System SpecsSystem Spec
25 Jul 2010   #38

Windows 7
crash fix that worked for me

I posted earlier that I had bought bought a new Gateway SX2802-03 with windows 7 installed and a short while after I bought it, I began to notice random BSODs which no one could seem to solve until i saw this posting from Otis the Cat on another forum:

"I have solved my problem and the solution may apply to those who are experiencing a similar one. ... it is related to the computer going into sleep mode, or least some elements of the computer going into sleep mode and not waking properly when required. The most likely reason being that the motherbaord does not support the functionality configured as standard in Windows 7 Power Options.

My solution was to go to open the 'Control Panel' and open 'Power Options'. Under' Balanced' select 'Change Plan Settings' and then 'Change advanced power settings'. You should be presented with a list of power setting that can be configured by the user. Go down to 'Sleep' and open 'Allow hybrid sleep' and change the setting to 'Off'. I changed other settings as well but this appears to be the most likely cause of the problem.
Good luck and please post the result on this forum so others can see whether this is a generic solution or whether it works only for me. Since I made the change my system has been rock solid." reference Win 7 64 bit - critical error event ID 41 kernel power - task (63)

I followed Otis the Cat's directions and have not had to deal with the BSODs since! Hallelujah. They were occurring every 1-2 days otherwise. Hope this helps someone else!!!
My System SpecsSystem Spec

 Various BSOD crashes on new computer

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