Hi,
I bought Toshiba Satellite A500-1DN few feeks ago, and soon after i started experiencing BSOD's quite frequently.
They happened mostly, while computer was either idle, or I was using opera. Before seeing BSOD cursor steadily stopped moving, and computer won't respond at all. I could only turn it off with the power button, or wait until BSOD would appear. It never happened while playing games, or watching movies, but maybe I was just lucky.
I have updated my graphic drivers from the manufacture website, most recent bios, but the problem still persists. I am using Windows 7 x64. I am attaching dump files, maybe someone can help me solve this problem.
Hi and welcome
you sure had enough of them. These were all caused by your video driver nvlddmkm.sys. you should ungrade it you you problems should diminsh.
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.
I would also run a system file check to repair your system files to do that type
cmd in search>right click and run as admin>sfc /scannow
Ken J+
Code:
010110-18704-01.dmp 1/1/2010 5:24:49 PM 0x00000116 fffffa80`0442b010 fffff880`04ec8f90 ffffffff`c000009a 00000000`00000004 dxgkrnl.sys dxgkrnl.sys+5cef8
010410-18330-01.dmp 1/4/2010 3:10:33 PM 0x00000116 fffffa80`0409a4e0 fffff880`04ee0f90 ffffffff`c000009a 00000000`00000004 dxgkrnl.sys dxgkrnl.sys+5cef8
120509-21871-01.dmp 12/5/2009 8:03:22 PM 0x00000116 fffffa80`07b18130 fffff880`04ea3f90 ffffffff`c000009a 00000000`00000004 dxgkrnl.sys dxgkrnl.sys+5cef8
120909-18049-01.dmp 12/9/2009 10:19:08 PM 0x00000116 fffffa80`04049010 fffff880`04e1df90 ffffffff`c000009a 00000000`00000004 dxgkrnl.sys dxgkrnl.sys+5cef8
120909-20935-01.dmp 12/9/2009 9:35:24 PM 0x00000116 fffffa80`0422c4e0 fffff880`04dfbf90 ffffffff`c000009a 00000000`00000004 dxgkrnl.sys dxgkrnl.sys+5cef8
121109-18470-01.dmp 12/11/2009 2:50:57 AM 0x00000116 fffffa80`0460f010 fffff880`04eaff90 ffffffff`c000009a 00000000`00000004 dxgkrnl.sys dxgkrnl.sys+5cef8
121109-25474-01.dmp 12/11/2009 7:03:23 PM 0x00000116 fffffa80`07f664e0 fffff880`04ebaf90 ffffffff`c000009a 00000000`00000004 dxgkrnl.sys dxgkrnl.sys+5cef8
121509-20514-01.dmp 12/15/2009 10:48:22 AM 0x00000116 fffffa80`06d8d4e0 fffff880`04df1f90 ffffffff`c000009a 00000000`00000004 dxgkrnl.sys dxgkrnl.sys+5cef8
122509-21762-01.dmp 12/25/2009 7:31:16 PM 0x00000116 fffffa80`04182010 fffff880`04e3df90 ffffffff`c000009a 00000000`00000004 dxgkrnl.sys dxgkrnl.sys+5cef8
122809-18735-01.dmp 12/28/2009 10:21:33 PM 0x00000116 fffffa80`07a79010 fffff880`04df0f90 ffffffff`c000009a 00000000`00000004 dxgkrnl.sys dxgkrnl.sys+5cef8
122909-16738-01.dmp 12/29/2009 12:16:10 AM 0x00000116 fffffa80`045b64e0 fffff880`05c1bf90 ffffffff`c000009a 00000000`00000004 dxgkrnl.sys dxgkrnl.sys+5cef8
123009-17160-01.dmp 12/30/2009 8:10:05 PM 0x00000116 fffffa80`040d24e0 fffff880`04e5ff90 ffffffff`c000009a 00000000`00000004 dxgkrnl.sys dxgkrnl.sys+5cef8
123009-17534-01.dmp 12/30/2009 7:51:40 PM 0x00000116 fffffa80`0426f010 fffff880`04e47f90 ffffffff`c000009a 00000000`00000004 dxgkrnl.sys dxgkrnl.sys+5cef8
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\New folder (2)\122509-21762-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03012000 PsLoadedModuleList = 0xfffff800`0324fe50
Debug session time: Fri Dec 25 13:30:13.824 2009 (GMT-5)
System Uptime: 0 days 6:17:49.791
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
.....
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa8004182010, fffff88004e3df90, ffffffffc000009a, 4}
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+5e7f90 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8004182010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004e3df90, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
Debugging Details:
------------------
FAULTING_IP:
nvlddmkm+5e7f90
fffff880`04e3df90 4053 push rbx
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
fffff880`06844b48 fffff880`040c8ef8 : 00000000`00000116 fffffa80`04182010 fffff880`04e3df90 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`06844b50 00000000`00000116 : fffffa80`04182010 fffff880`04e3df90 ffffffff`c000009a 00000000`00000004 : dxgkrnl+0x5cef8
fffff880`06844b58 fffffa80`04182010 : fffff880`04e3df90 ffffffff`c000009a 00000000`00000004 00000000`00000001 : 0x116
fffff880`06844b60 fffff880`04e3df90 : ffffffff`c000009a 00000000`00000004 00000000`00000001 fffffa80`04182010 : 0xfffffa80`04182010
fffff880`06844b68 ffffffff`c000009a : 00000000`00000004 00000000`00000001 fffffa80`04182010 fffff880`0409c867 : nvlddmkm+0x5e7f90
fffff880`06844b70 00000000`00000004 : 00000000`00000001 fffffa80`04182010 fffff880`0409c867 fffff880`04e3df90 : 0xffffffff`c000009a
fffff880`06844b78 00000000`00000001 : fffffa80`04182010 fffff880`0409c867 fffff880`04e3df90 fffffa80`06abd000 : 0x4
fffff880`06844b80 fffffa80`04182010 : fffff880`0409c867 fffff880`04e3df90 fffffa80`06abd000 00000000`00000000 : 0x1
fffff880`06844b88 fffff880`0409c867 : fffff880`04e3df90 fffffa80`06abd000 00000000`00000000 ffffffff`c000009a : 0xfffffa80`04182010
fffff880`06844b90 fffff880`04e3df90 : fffffa80`06abd000 00000000`00000000 ffffffff`c000009a ffffffff`ff676980 : dxgkrnl+0x30867
fffff880`06844b98 fffffa80`06abd000 : 00000000`00000000 ffffffff`c000009a ffffffff`ff676980 fffffa80`06abc010 : nvlddmkm+0x5e7f90
fffff880`06844ba0 00000000`00000000 : ffffffff`c000009a ffffffff`ff676980 fffffa80`06abc010 00000000`00000000 : 0xfffffa80`06abd000
STACK_COMMAND: kb
FOLLOWUP_IP:
nvlddmkm+5e7f90
fffff880`04e3df90 4053 push rbx
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: nvlddmkm+5e7f90
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4a6827e0
FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8004182010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004e3df90, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
Debugging Details:
------------------
FAULTING_IP:
nvlddmkm+5e7f90
fffff880`04e3df90 4053 push rbx
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
fffff880`06844b48 fffff880`040c8ef8 : 00000000`00000116 fffffa80`04182010 fffff880`04e3df90 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`06844b50 00000000`00000116 : fffffa80`04182010 fffff880`04e3df90 ffffffff`c000009a 00000000`00000004 : dxgkrnl+0x5cef8
fffff880`06844b58 fffffa80`04182010 : fffff880`04e3df90 ffffffff`c000009a 00000000`00000004 00000000`00000001 : 0x116
fffff880`06844b60 fffff880`04e3df90 : ffffffff`c000009a 00000000`00000004 00000000`00000001 fffffa80`04182010 : 0xfffffa80`04182010
fffff880`06844b68 ffffffff`c000009a : 00000000`00000004 00000000`00000001 fffffa80`04182010 fffff880`0409c867 : nvlddmkm+0x5e7f90
fffff880`06844b70 00000000`00000004 : 00000000`00000001 fffffa80`04182010 fffff880`0409c867 fffff880`04e3df90 : 0xffffffff`c000009a
fffff880`06844b78 00000000`00000001 : fffffa80`04182010 fffff880`0409c867 fffff880`04e3df90 fffffa80`06abd000 : 0x4
fffff880`06844b80 fffffa80`04182010 : fffff880`0409c867 fffff880`04e3df90 fffffa80`06abd000 00000000`00000000 : 0x1
fffff880`06844b88 fffff880`0409c867 : fffff880`04e3df90 fffffa80`06abd000 00000000`00000000 ffffffff`c000009a : 0xfffffa80`04182010
fffff880`06844b90 fffff880`04e3df90 : fffffa80`06abd000 00000000`00000000 ffffffff`c000009a ffffffff`ff676980 : dxgkrnl+0x30867
fffff880`06844b98 fffffa80`06abd000 : 00000000`00000000 ffffffff`c000009a ffffffff`ff676980 fffffa80`06abc010 : nvlddmkm+0x5e7f90
fffff880`06844ba0 00000000`00000000 : ffffffff`c000009a ffffffff`ff676980 fffffa80`06abc010 00000000`00000000 : 0xfffffa80`06abd000
STACK_COMMAND: kb
FOLLOWUP_IP:
nvlddmkm+5e7f90
fffff880`04e3df90 4053 push rbx
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: nvlddmkm+5e7f90
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4a6827e0
FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
Followup: MachineOwner
---------