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Windows 7: Kernel power event 41 task 63


06 Jan 2010   #1

Windows 7 Home Premium 64 Bit
 
 
Kernel power event 41 task 63

Could someone please read my Minidump file for me and tell me what caused my computer to crash? I don't know how to read minidumps and I'm not sure if I could read it anyway.

My computer
HP p6230y
AMD Phenom II x4 810
Windows 7 64 Bit
HIS Radeon 5750
8GB DDR3
750GB HD


PLEASE HELP ME!! I really appreciate it. My computer has crashed a few times with the same kernel power event 41 task 63 error within the last month.

Today I was playing Fallout 3 for a couple hours and it crashed.

Please help me find out what caused it.

I have attached a RAR file with the minidump file inside.

Thanks...

My System SpecsSystem Spec
.

06 Jan 2010   #2

 

This event just tells you did a hard reset to revive your box after a crash or freeze - unfortunately there are no errors when the system is freezing.
My System SpecsSystem Spec
06 Jan 2010   #3

Windows 7 Home Premium 64 Bit
 
 

How can I tell what caused my system to crash?
My System SpecsSystem Spec
.


06 Jan 2010   #4

 

Usually it's the application(s) running at that very time..keep an eye on temperatures of the video card and system - maybe overheating?
My System SpecsSystem Spec
06 Jan 2010   #5

Windows 7 Home Premium 64 Bit
 
 

OK.

I know that this video card HD Radeon 5750 (5000 series) is new and there has been a lot of issues with this series of cards and Windows 7 64 bit. Could this be a possible problem as to why I got a Kernel Power event 41 task 63 crash? (Computer went gray screen and then shutdown and rebooted by itself- I had to choose to start windows normally).
My System SpecsSystem Spec
06 Jan 2010   #6

Windows 7 Ultimate 32 bit
 
 
ati external event utility

disable the ati external event utility service
My System SpecsSystem Spec
06 Jan 2010   #7

Windows 7 Home Premium 64 Bit
 
 

How do I do that?
My System SpecsSystem Spec
06 Jan 2010   #8

Windows 7 Ultimate 32 bit
 
 
power supply

are you using the stock power supply with that HP box?
My System SpecsSystem Spec
06 Jan 2010   #9

Windows 7 Home Premium 64 Bit
 
 

No. I bought an Antec 650 watt power supply also with the card.
My System SpecsSystem Spec
06 Jan 2010   #10

Windows 7 Ultimate 32 bit
 
 
services

you have to enable the run command in the start menu by right clicking on the task bar and choose properties start menu customize look for run command and check it

then close that then click on start run type services.msc look for the ati service stop it and change the startup type to disabled and reboot
My System SpecsSystem Spec
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 Kernel power event 41 task 63




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