Problem: Blue screen


  1. mkt
    Posts : 8
    windows 7 ultimate
       #1

    Problem: Blue screen


    Hi all,
    can anybody tell me what to do as my laptop is giving following problem
    i am windows 7 ultimate.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9087
    BCP1: 00000000
    BCP2: 00000000
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\010710-25802-01.dmp
    C:\Users\IENOVO\AppData\Local\Temp\WER-40139-0.sysdata.xml

    Read our privacy statement online:
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    C:\Windows\system32\en-US\erofflps.txt
      My Computer


  2. Posts : 5,705
    Win7 x64 + x86
       #2

    Upload Dump Files:
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    {Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service - then post the link to it.
    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
      My Computer


  3. mkt
    Posts : 8
    windows 7 ultimate
    Thread Starter
       #3

    Thanks for reply,

    Here is the attachment.
    Direct uploading is denied by system and hence i followed the instructions given by you.
    one thing i don't understand who is the administrator on my laptop. I myself is the only user then why does windows7 don't treat me as administrator.

    Regards

    MKT
      My Computer


  4. Posts : 5,705
    Win7 x64 + x86
       #4

    Windows requires that you give permission to elevate programs to Administrator level - otherwise the system will function in standard user mode.

    The BSOD blames iastor.sys - a component of your Intel Storage drivers. Please do the following:
    - download the latest version of the Intel Storage drivers for your system from http://downloadcenter.intel.com
    - uninstall your current storage drivers and install the latest Intel version.

    Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:
    How To Find Updated Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    Here's the older drivers:
    Code:
    Apfiltr.sys  Fri Mar 14 08:23:10 2008 - Alps pointing device (obtain from Lenovo support)(http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do)
    s0016bus.sys Thu Apr 24 09:44:45 2008 - Sony  Ericsson Device 0016 (likely to be a phone) (http://www.sonyericsson.com/cws/support/softwaredownloads)
    s0016cm.sys  Thu Apr 24 09:52:40 2008 - Sony  Ericsson Device 0016 (likely to be a phone) (http://www.sonyericsson.com/cws/support/softwaredownloads)
    s0016cr.sys  Thu Apr 24 09:40:46 2008 - Sony  Ericsson Device 0016 (likely to be a phone) (http://www.sonyericsson.com/cws/support/softwaredownloads)
    s0016mdfl.sys Thu Apr 24 09:47:19 2008 - Sony  Ericsson Device 0016 (likely to be a phone) (http://www.sonyericsson.com/cws/support/softwaredownloads)
    s0016mdm.sys Thu Apr 24 09:47:23 2008 - Sony  Ericsson Device 0016 (likely to be a phone) (http://www.sonyericsson.com/cws/support/softwaredownloads)
    s0016mgmt.sys Thu Apr 24 09:50:16 2008 - Sony  Ericsson Device 0016 (likely to be a phone) (http://www.sonyericsson.com/cws/support/softwaredownloads)
    s0016nd5.sys Thu Apr 24 09:41:02 2008 - Sony  Ericsson Device 0016 (likely to be a phone) (http://www.sonyericsson.com/cws/support/softwaredownloads)
    s0016obex.sys Thu Apr 24 09:52:45 2008 - Sony  Ericsson Device 0016 (likely to be a phone) (http://www.sonyericsson.com/cws/support/softwaredownloads)
    s0016unic.sys Thu Apr 24 09:40:51 2008 - Sony  Ericsson Device 0016 (likely to be a phone) (http://www.sonyericsson.com/cws/support/softwaredownloads)
    s0016wh.sys  Thu Apr 24 09:44:41 2008 - Sony  Ericsson Device 0016 (likely to be a phone) (http://www.sonyericsson.com/cws/support/softwaredownloads)
    seehcri.sys  Wed Jan 09 03:41:37 2008 - Sony  Ericsson Device 0016 (likely to be a phone) (http://www.sonyericsson.com/cws/support/softwaredownloads)
    SMIEXP.SYS   Wed Jan 16 05:06:08 2008 - Lenovo EasyCamera (obtain from Lenovo support)(http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do)
    Summary of the BSOD:
    Code:
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Thu Jan  7 00:19:21.032 2010 (GMT-5)
    System Uptime: 0 days 1:45:05.889
    *** WARNING: Unable to verify timestamp for iaStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  IAANTmon.exe
      My Computer


  5. alu
    Posts : 2
    Windows 7 Home Premium
       #5

    Blue screen problem


    Hello,

    I have a problem with a blue screen error - the same code as mkt. I have windows 7 home premium. Error details:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 9087
    BCP1: 00000000
    BCP2: 00000000
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    I have attached the contents of minidump folder. I hope that this too is a driver problem, but I need to be sure. Can anybody help me, please?
      My Computer


  6. Posts : 5,705
    Win7 x64 + x86
       #6

    alu - please start your own topic so that your issue can get the individual attention that it deserves.
      My Computer


  7. mkt
    Posts : 8
    windows 7 ultimate
    Thread Starter
       #7

    Thanks for support.

    Yes the culprit was iastor.sys

    But root cause of the problem is Intel Matrix Storage Manager

    I have this 8.9.1023 which is causing the problem.

    I removed the above and installed the v 8.8.1009

    Now it is ok.

    Just try it

    and Intel should issue fresh drivers.

    Regards

    MKT
      My Computer


  8. mkt
    Posts : 8
    windows 7 ultimate
    Thread Starter
       #8

    Old is Gold, how true it is.

    Just think twice before updating a new one
      My Computer


 

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