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Windows 7: windows 7 64bit random restarts at idle (BSOD)


08 Jan 2010   #1

windows 7 premium
 
 
windows 7 64bit random restarts at idle (BSOD)

It seems i had this problem since i got this laptop. The computer just randomly restarts. sometimes it reports a blue screen error; sometimes it just totally freezes; most of the time it will auto reboots without showing the physic memory dump screen and then report as " the computer have recovered from an unexpected shutting down".
first, i thought it was the anti-virus tools problem, so i uninstalled norton and installed Kaspersky, it didn't work well. these problems still happens now and then.

After looking up in the forum, i found some helpful resources. someone says it might be connected with my hard drive partition, or a matter of the name of these drivers. i did the partition using the windows 7 default partition tool, not really sure if it is the issue;
Someone mentions the CPU overclock issue, not sure what it is. but i did do some optimization. I bought this notebook a month ago, so its quite new.
As i heard most of this problem occurs under a windows 7 64 bits system, does is matter?

, i could not stand this anymore, as a college, i couldn't imagine everything that i just work on has lost without saving. Please help me!!~

My System SpecsSystem Spec
.

08 Jan 2010   #2

Windows 7 x86/x64, Server 2008r2, Web Server 2008
 
 

My System SpecsSystem Spec
08 Jan 2010   #3

Windows 7 Ultimate x86-64
 
 

Quote   Quote: Originally Posted by vito View Post
It seems i had this problem since i got this laptop. The computer just randomly restarts. sometimes it reports a blue screen error; sometimes it just totally freezes; most of the time it will auto reboots without showing the physic memory dump screen and then report as " the computer have recovered from an unexpected shutting down".
first, i thought it was the anti-virus tools problem, so i uninstalled norton and installed Kaspersky, it didn't work well. these problems still happens now and then.

After looking up in the forum, i found some helpful resources. someone says it might be connected with my hard drive partition, or a matter of the name of these drivers. i did the partition using the windows 7 default partition tool, not really sure if it is the issue;
Someone mentions the CPU overclock issue, not sure what it is. but i did do some optimization. I bought this notebook a month ago, so its quite new.
As i heard most of this problem occurs under a windows 7 64 bits system, does is matter?

, i could not stand this anymore, as a college, i couldn't imagine everything that i just work on has lost without saving. Please help me!!~
Did you get rid of Norton properly?
My System SpecsSystem Spec
.


08 Jan 2010   #4

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hi, Welcome to SF,

Could you post us the Dump file so we found find what would be the exact problem
http://www.sevenforums.com/crash-loc...d-problem.html

Thanks,
Captain
My System SpecsSystem Spec
09 Jan 2010   #5

windows 7 premium
 
 

Quote   Quote: Originally Posted by mckillwashere View Post
i am working on it. hopefully it will work. thank you so much
My System SpecsSystem Spec
09 Jan 2010   #6

windows 7 premium
 
 

Quote   Quote: Originally Posted by Frostmourne View Post
Quote   Quote: Originally Posted by vito View Post
It seems i had this problem since i got this laptop. The computer just randomly restarts. sometimes it reports a blue screen error; sometimes it just totally freezes; most of the time it will auto reboots without showing the physic memory dump screen and then report as " the computer have recovered from an unexpected shutting down".
first, i thought it was the anti-virus tools problem, so i uninstalled norton and installed Kaspersky, it didn't work well. these problems still happens now and then.

After looking up in the forum, i found some helpful resources. someone says it might be connected with my hard drive partition, or a matter of the name of these drivers. i did the partition using the windows 7 default partition tool, not really sure if it is the issue;
Someone mentions the CPU overclock issue, not sure what it is. but i did do some optimization. I bought this notebook a month ago, so its quite new.
As i heard most of this problem occurs under a windows 7 64 bits system, does is matter?

, i could not stand this anymore, as a college, i couldn't imagine everything that i just work on has lost without saving. Please help me!!~
Did you get rid of Norton properly?
yes, i got rid of it using "program and features" in control panel.
My System SpecsSystem Spec
09 Jan 2010   #7

windows 7 premium
 
 

Quote   Quote: Originally Posted by vito View Post
Quote   Quote: Originally Posted by mckillwashere View Post
i am working on it. hopefully it will work. thank you so much
After analyzing the crash, it shows that its my HARDWARE's problem, and reprots a ": WHEA_UNCORRECTABLE_ERROR" error, what should i do next?> which part of hardware should i fix?
My System SpecsSystem Spec
09 Jan 2010   #8

windows 7 premium
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Hi, Welcome to SF,

Could you post us the Dump file so we found find what would be the exact problem
http://www.sevenforums.com/crash-loc...d-problem.html

Thanks,
Captain
i tried before, but it says i don't have the permission, even though i am the administrator, i don't get it. However, the micro debugging tool detects it as a hardware problem, do you have any suggestions?
My System SpecsSystem Spec
09 Jan 2010   #9
Microsoft MVP

 
 

WHEA_UNCORRECTABLE_ERROR is a STOP 0x124 error. It is a hardware error - usually caused by failing hardware or incompatible hardware/programs/drivers.

So, as it's a laptop, you can't have installed much of anything in the way of hardware (if you did, please tell us).
So, it's gotta be either failing hardware or an incompatible driver. What sort of optimizations did you do? What programs have you installed?

Please provide us with this information:
Quote:
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
My System SpecsSystem Spec
12 Jan 2010   #10

windows 7 premium
 
 

Quote   Quote: Originally Posted by usasma View Post
WHEA_UNCORRECTABLE_ERROR is a STOP 0x124 error. It is a hardware error - usually caused by failing hardware or incompatible hardware/programs/drivers.

So, as it's a laptop, you can't have installed much of anything in the way of hardware (if you did, please tell us).
So, it's gotta be either failing hardware or an incompatible driver. What sort of optimizations did you do? What programs have you installed?

Please provide us with this information:
Quote:
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
i believe it is the hardware that causes the issue. Will optimization leads to hardware fall? if so, should i replace it?
My System SpecsSystem Spec
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 windows 7 64bit random restarts at idle (BSOD)




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