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Windows 7: Windows has recovered from an unexpected shutdown


10 Jan 2010   #1

Windows 7 (64-bit
 
 
Windows has recovered from an unexpected shutdown

Hi!

I have a problem - recently my computer is getting BSODs very often. Actually this is maybe from a day or two. During this time I have only downloaded some files using uTorrent and not installed anything. The crashes happen during idle time with only the torrents working, but today also during work with my browser.

So here's the text from the latest recovery from unexpected shutdown:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1026

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF800031E8477
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\011010-15865-01.dmp
C:\Users\MetalGearRex\AppData\Local\Temp\WER-29983-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Another problem I observe is that from about the same period I have some strange problems with my internet - I am using a wireless router to connect to my ISP and it has worked flawlessly for about 2-3 weeks. At the moment though, from time to time, my internet stops working (mainly noticing that through my uTorrent program that is in "Not responding" state). I found a workaround - I disconnect from the wireless network and reconnect again and everything works fine again. I just wanted to describe that too, because it could be related.


My System SpecsSystem Spec
.

10 Jan 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by MetalGearRex View Post
Hi!

I have a problem - recently my computer is getting BSODs very often. Actually this is maybe from a day or two. During this time I have only downloaded some files using uTorrent and not installed anything. The crashes happen during idle time with only the torrents working, but today also during work with my browser.

So here's the text from the latest recovery from unexpected shutdown:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1026

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF800031E8477
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\011010-15865-01.dmp
C:\Users\MetalGearRex\AppData\Local\Temp\WER-29983-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Another problem I observe is that from about the same period I have some strange problems with my internet - I am using a wireless router to connect to my ISP and it has worked flawlessly for about 2-3 weeks. At the moment though, from time to time, my internet stops working (mainly noticing that through my uTorrent program that is in "Not responding" state). I found a workaround - I disconnect from the wireless network and reconnect again and everything works fine again. I just wanted to describe that too, because it could be related.


Hi and welcome

all of the crashes were virtually identical and were probably caused by NETw5s64.sys which part of you wireless driver

I would
re-install a fresh copy
in addition I would run a system file check
type cmd iin search>right click and run as admin>sfc /scanniw


Code:
010910-16660-01.dmp    1/9/2010 9:47:48 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`00000000    00000000`00000002    00000000`00000000    fffff800`02c1c477    hal.dll    hal.dll+2477                    
011010-17331-01.dmp    1/10/2010 1:53:08 AM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`00000000    00000000`00000002    00000000`00000000    fffff800`02c1a477    hal.dll    hal.dll+2477                    
011010-16785-01.dmp    1/10/2010 2:41:12 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`00000000    00000000`00000002    00000000`00000000    fffff800`031f2477    hal.dll    hal.dll+2477                    
011010-15865-01.dmp    1/10/2010 3:31:24 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`00000000    00000000`00000002    00000000`00000000    fffff800`031e8477    hal.dll    hal.dll+2477
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidump\011010-15865-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c09000 PsLoadedModuleList = 0xfffff800`02e46e50
Debug session time: Sun Jan 10 08:30:35.391 2010 (GMT-5)
System Uptime: 0 days 0:49:45.343
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff800031e8477}

Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys ( NETw5s64+b76b )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800031e8477, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eb10e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
hal!HalpDmaNextContiguousPiece+103
fffff800`031e8477 448b08          mov     r9d,dword ptr [rax]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  uTorrent.exe

TRAP_FRAME:  fffff88007a04dc0 -- (.trap 0xfffff88007a04dc0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=000000000000056c
rdx=000000000000056c rsi=0000000000000000 rdi=0000000000000000
rip=fffff800031e8477 rsp=fffff88007a04f58 rbp=0000000000000000
 r8=0000000000000034  r9=0000000000000000 r10=00000000000fffff
r11=fffffa8006500230 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
hal!HalpDmaNextContiguousPiece+0x103:
fffff800`031e8477 448b08          mov     r9d,dword ptr [rax] ds:0001:00000000`00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002c7a469 to fffff80002c7af00

STACK_TEXT:  
fffff880`07a04c78 fffff800`02c7a469 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`07a04c80 fffff800`02c790e0 : fffffa80`07102260 fffffa80`03eee9e0 00000000`00000000 00000000`000000c1 : nt!KiBugCheckDispatch+0x69
fffff880`07a04dc0 fffff800`031e8477 : fffffa80`0761cd90 fffffa80`07d05a94 fffff800`031e8524 fffffa80`03eee9e0 : nt!KiPageFault+0x260
fffff880`07a04f58 fffff800`031e8524 : fffffa80`03eee9e0 fffffa80`06500230 fffffa80`04d823c0 00000000`00000000 : hal!HalpDmaNextContiguousPiece+0x103
fffff880`07a04f70 fffff800`031eb4fb : fffffa80`03eee9e0 fffffa80`06500230 fffffa80`0761cd90 fffffa80`07ae3fd8 : hal!HalpDmaMapScatterTransfer+0x34
fffff880`07a04fc0 fffff800`031eb472 : fffffa80`03eee9e0 fffffa80`03eee9d8 00000000`00000034 00000000`00000000 : hal!HalpMapTransfer+0x7b
fffff880`07a05050 fffff800`031ea94f : 00000000`00000000 fffff800`031e801e 00000000`00000000 00000000`00000003 : hal!IoMapTransfer+0x8e
fffff880`07a05090 fffff800`031eaafd : fffffa80`05c13050 fffffa80`06500230 00000000`00000001 fffffa80`000004f0 : hal!HalpAllocateAdapterCallback+0xc7
fffff880`07a05130 fffff800`031eb156 : fffffa80`06500230 00000000`00000000 fffffa80`06500200 00000000`00000003 : hal!IoFreeAdapterChannel+0x109
fffff880`07a05160 fffff800`031ea71f : fffffa80`06949650 00000000`000000c0 fffffa80`06500230 fffffa80`080a78e0 : hal!HalAllocateAdapterChannel+0x11a
fffff880`07a051a0 fffff880`0165f7c0 : fffffa80`07e45bb0 fffffa80`065000b0 fffffa80`000000a0 fffff880`04cdbc40 : hal!HalBuildScatterGatherList+0x2f3
fffff880`07a05210 fffff880`04a9776b : fffffa80`05c131a0 00000000`00000000 fffffa80`043fb020 fffff880`04c3caa0 : ndis!NdisMAllocateNetBufferSGList+0x110
fffff880`07a052b0 fffffa80`05c131a0 : 00000000`00000000 fffffa80`043fb020 fffff880`04c3caa0 00000000`00000000 : NETw5s64+0xb76b
fffff880`07a052b8 00000000`00000000 : fffffa80`043fb020 fffff880`04c3caa0 00000000`00000000 000000c0`00000100 : 0xfffffa80`05c131a0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETw5s64+b76b
fffff880`04a9776b ??              ???

SYMBOL_STACK_INDEX:  c

SYMBOL_NAME:  NETw5s64+b76b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETw5s64

IMAGE_NAME:  NETw5s64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4aafedb7

FAILURE_BUCKET_ID:  X64_0xA_NETw5s64+b76b

BUCKET_ID:  X64_0xA_NETw5s64+b76b

Followup: MachineOwner
---------
My System SpecsSystem Spec
10 Jan 2010   #3

Windows 7 (64-bit
 
 

Thank you for the reply.

Unfortunately I am quite busy at the moment, so I don't know when exactly will try solving the issue. For the moment the computer is working nice. I notice that maybe it crashes only when I am downloading something with uTorrent.

I will let you know if re-installing the driver of the wireless card solves the issue.
My System SpecsSystem Spec
.


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 Windows has recovered from an unexpected shutdown




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