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Windows 7: BSOD every time start up laptop


10 Jan 2010   #1

win7
 
 
BSOD every time start up laptop

setting up a brand new laptop today and all went well but on restart it crashed to Blue screen with Driver irql not less or equal with a file name of ndis.sys - though the screen disappears so quickly it is hard to grab the detail. it is now in a loop that gets as far as the windows 'please wait' screen and then crashes to the blue screen. It had been updating the installed software with 10 new windows updates and when restating the laptop on that occasion - the first with the blue screen, it was unable to complete the updates and reverted back to pre changes. I am unable to break the cycle to make any changes.

My System SpecsSystem Spec
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10 Jan 2010   #2

Windows 7 Ultimate 32 bit
 
 
BSOD

see if you can boot to safe mode and uninstall your LAN adapter and reboot
My System SpecsSystem Spec
10 Jan 2010   #3

Win 8 Release candidate 8400
 
 

Hi susan and welcome

He is correct about booting in safe mode. Just in case you dont know hit F8 repeatedly when you re-boot


KEn J+
My System SpecsSystem Spec
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10 Jan 2010   #4

win7
 
 

Thanks guys - where do i find the LAN adapter to uninstall? I am not that techie!
My System SpecsSystem Spec
10 Jan 2010   #5

Windows 7 Ultimate 32 bit
 
 
lan

click on the start orb and in the search box type device manager then look for network adapters
My System SpecsSystem Spec
10 Jan 2010   #6

Windows 7 Ultimate 32 bit
 
 
Model

what make and model number laptop is it?
My System SpecsSystem Spec
10 Jan 2010   #7

win7
 
 

do i then have to reinstall it from somewhere else?
My System SpecsSystem Spec
10 Jan 2010   #8

Windows 7 Ultimate 32 bit
 
 
Driver

Quote   Quote: Originally Posted by suzan5 View Post
do i then have to reinstall it from somewhere else?
need more info make and model would be a big help normally go to makers website and download the driver
My System SpecsSystem Spec
10 Jan 2010   #9

win7
 
 

it is a Sony Vaio W series net book with Windows 7 Starter preinstalled
My System SpecsSystem Spec
10 Jan 2010   #10

Windows 7 Ultimate 32 bit
 
 
drivers

My System SpecsSystem Spec
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 BSOD every time start up laptop




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