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Windows 7: BSoD attempting shutdown

11 Jan 2010   #1
arugg5

Windows 7
 
 
BSoD attempting shutdown

Recently whenever I try to shut down my computer I get the blue screen of death, so I can only shut down my computer manually (by pushing the button)

This is my most recent message that I have got when restarting my computer:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8003CFA040
BCP4: FFFFF80000B9C510
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\011110-30014-01.dmp
C:\Users\Andrew\AppData\Local\Temp\WER-138762-0.sysdata.xml


I have also attached a zip of my minidump folder


My System SpecsSystem Spec
.

11 Jan 2010   #2
Pauly

Win7 Ultimate X64
 
 

Welcome to SF

Dump reports a driver error and points at thpdrv.sys
Assuming this is a toshiba laptop i believe that file relates to HDD protection program

Hope this helps
My System SpecsSystem Spec
20 Jan 2010   #3
arugg5

Windows 7
 
 

Thanks, you are right about it being a Toshiba laptop.

I couldn't find thpdrv.sys on my computer

I tried to update the driver my HDD protection protection, but it says I have the right one.

My problem is still occurring, are there any suggestions about how to fix this?
My System SpecsSystem Spec
.


20 Jan 2010   #4
usasma
Microsoft MVP

 
 

Uninstall the current HDD protection system, then download and install the one from the Toshiba website.
See if that fixes the corruption that Pauly identified.
My System SpecsSystem Spec
21 Jan 2010   #5
arugg5

Windows 7
 
 

Thank you very much.

My problem is resolved.
My System SpecsSystem Spec
Reply

 BSoD attempting shutdown




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