BSoD attempting shutdown


  1. arugg5
    Posts : 3
    Windows 7
       New #1

    BSoD attempting shutdown


    Recently whenever I try to shut down my computer I get the blue screen of death, so I can only shut down my computer manually (by pushing the button)

    This is my most recent message that I have got when restarting my computer:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000009f
    BCP1: 0000000000000004
    BCP2: 0000000000000258
    BCP3: FFFFFA8003CFA040
    BCP4: FFFFF80000B9C510
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\011110-30014-01.dmp
    C:\Users\Andrew\AppData\Local\Temp\WER-138762-0.sysdata.xml


    I have also attached a zip of my minidump folder
      My Computer
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  3. Pauly
    Posts : 2,573
    Win7 Ultimate X64
       New #2

    Welcome to SF

    Dump reports a driver error and points at thpdrv.sys
    Assuming this is a toshiba laptop i believe that file relates to HDD protection program

    Hope this helps
      My Computer
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  4. arugg5
    Posts : 3
    Windows 7
    Thread Starter
       New #3

    Thanks, you are right about it being a Toshiba laptop.

    I couldn't find thpdrv.sys on my computer

    I tried to update the driver my HDD protection protection, but it says I have the right one.

    My problem is still occurring, are there any suggestions about how to fix this?
      My Computer
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  6. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #4

    Uninstall the current HDD protection system, then download and install the one from the Toshiba website.
    See if that fixes the corruption that Pauly identified.
      My Computer
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  7. arugg5
    Posts : 3
    Windows 7
    Thread Starter
       New #5

    Thank you very much.

    My problem is resolved.
      My Computer
    Quote Quote

 

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