Windows 7 crash while installing Adobe CS4


  1. Paul Swanson
    Posts : 1
    Windows 7 Ultimate
       New #1

    Windows 7 crash while installing Adobe CS4


    While installing Adobe CS4 30-day trial there was a crash and I got the dreaded "Blue Page". The details provided for this were as follows:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1041
    Additional information about the problem:
    BCCode: 7a
    BCP1: C0604000
    BCP2: C00000C0
    BCP3: BE8EE880
    BCP4: C0800000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1
    Files that help describe the problem:
    C:\Windows\Minidump\011110-42323-01.dmp
    C:\Windows\Temp\WER-46597-0.sysdata.xml
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    C:\Windows\system32\en-US\erofflps.txt

    A message indicated that the problem was "solved" by Windows, but should I go ahead with the Adobe installation?
      My Computer
    Quote Quote

  3. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #2

    Have you run the free Windows 7 Upgrade Advisor: http://www.microsoft.com/downloads/d...displaylang=en

    After that, ensure the rest of your drivers are updated, then try installing it again.
    If it BSOD's again - then post back and we'll start analyzing it.
      My Computer
    Quote Quote

 

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