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Windows 7: BSOD with dump files


13 Jan 2010   #1

Windows 7 Home Premium 64bit
 
 
BSOD with dump files

Recently purchased the following laptop:

Acer Aspire 5542-5462

AMD Turion II M500 2.2ghz
4GB DDR2
500GB SATA
Windows7 Home Premium

Pulled it out of the box Friday, plugged in the power cord and started it up. Went through initial setup in ~30min. Loaded Windows 7 for first time and began setting things up. All of a sudden I get BSOD. I didn't notice what the first one was for but every time I restarted it'd run for a few minutes then BSOD, usually for a different reason every time. Called Acer tech and they had me do a full system restore from boot.......long story short it didn't help at all. I've since borrowed a know clean Windows 7 disc from a friend and completely reinstalled on fresh partition. It ran great for the first hour or so but reverted back to BSOD's every 5 min. BSOD seems to happen while doing some kind of activity like web browsing or file browsing. Hasn't happened with computer just sitting idle.

Approximate BSOD titles:

15% of time: irq not less or equal
25% of time: win32k.sys
60% of time: memory_management, or fltmgr.exe, others unnamed, or I didn't catch in time.

I attached a .zip of the memory dumps so far.

I appreciate any help on this. Hate to have to revert to Windows 7 32bit and only use 3gb of ram.

My System SpecsSystem Spec
.

13 Jan 2010   #2

Windows 7 Home Premium 64bit
 
 

Oh, add that I have used Window memory error check utility and let it make 2 full sweeps and it found no errors.
My System SpecsSystem Spec
13 Jan 2010   #3

Windows 7 Home Premium 64bit
 
 

Can anyone please offer input?
My System SpecsSystem Spec
.


13 Jan 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by 19dabeast85 View Post
Recently purchased the following laptop:

Acer Aspire 5542-5462

AMD Turion II M500 2.2ghz
4GB DDR2
500GB SATA
Windows7 Home Premium

Pulled it out of the box Friday, plugged in the power cord and started it up. Went through initial setup in ~30min. Loaded Windows 7 for first time and began setting things up. All of a sudden I get BSOD. I didn't notice what the first one was for but every time I restarted it'd run for a few minutes then BSOD, usually for a different reason every time. Called Acer tech and they had me do a full system restore from boot.......long story short it didn't help at all. I've since borrowed a know clean Windows 7 disc from a friend and completely reinstalled on fresh partition. It ran great for the first hour or so but reverted back to BSOD's every 5 min. BSOD seems to happen while doing some kind of activity like web browsing or file browsing. Hasn't happened with computer just sitting idle.

Approximate BSOD titles:

15% of time: irq not less or equal
25% of time: win32k.sys
60% of time: memory_management, or fltmgr.exe, others unnamed, or I didn't catch in time.

I attached a .zip of the memory dumps so far.

I appreciate any help on this. Hate to have to revert to Windows 7 32bit and only use 3gb of ram.


Hi and welcome

Even before I read the dmp files

Download memtestx86 and run it for 5 passes. I can almost guarantee the memory will fail Almost every one of the crashes below involve memory

Ken J



Code:
011410-18517-01.dmp    1/14/2010 1:07:24 AM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    fffffa80`473ca160    00000000`00000002    00000000`00000001    fffff880`00c0c3f5    ataport.SYS    ataport.SYS+c3f5                    
011310-18798-02.dmp    1/13/2010 2:17:46 AM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`00000010    00000000`00000002    00000000`00000001    fffff800`028b7938    ntoskrnl.exe    ntoskrnl.exe+71f00                    
011410-20436-01.dmp    1/14/2010 12:00:12 AM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`00000224    00000000`00000002    00000000`00000000    fffff800`028ffecb    ntoskrnl.exe    ntoskrnl.exe+71f00                    
011310-13353-01.dmp    1/13/2010 11:46:24 PM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71ed0                    
011310-18766-01.dmp    1/13/2010 2:04:26 AM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    ffffffff`c0000005    fffff800`0287ee39    00000000`00000000    ffffffff`ffffffff    ntoskrnl.exe    ntoskrnl.exe+71f00                    
011310-19000-01.dmp    1/13/2010 2:06:08 AM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    ffffffff`80000004    fffff960`000f8177    fffff900`c25241d8    00000000`00000000    win32k.sys    win32k.sys+98177                    
011310-19047-01.dmp    1/13/2010 1:50:04 AM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    ataport.SYS    ataport.SYS+161a0                    
011310-20170-01.dmp    1/13/2010 11:54:34 PM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    ataport.SYS    ataport.SYS+15580                    
011310-20529-01.dmp    1/13/2010 1:11:50 AM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71ed0                    
011310-18938-01.dmp    1/13/2010 2:10:22 AM    MEMORY_MANAGEMENT    0x0000001a    00000000`00041287    00000000`0057dcc0    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    
011310-16504-01.dmp    1/13/2010 11:34:02 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff1e0`0395ea03    00000000`00000001    fffff960`00134f4a    00000000`00000007    ntoskrnl.exe    ntoskrnl.exe+71f00                    
011310-19734-01.dmp    1/13/2010 1:15:22 AM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa7f`f5a16f00    00000000`00000000    fffff800`029b1244    00000000`00000007    afd.sys    afd.sys+4c531                    
011310-18688-01.dmp    1/13/2010 1:55:52 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff880`010fbca6    fffff880`020aefb0    00000000`00000000    fltmgr.sys    fltmgr.sys+2ca6                    
011310-19983-01.dmp    1/13/2010 11:58:50 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff960`0016c6d1    fffff880`04f7d1e0    00000000`00000000    win32k.sys    win32k.sys+cc6d1                    
011310-20061-01.dmp    1/13/2010 1:13:44 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000096    fffff800`02b74dc7    fffff880`04c7e150    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    
011410-20872-01.dmp    1/14/2010 12:03:26 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`028801b4    fffff880`03497df0    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    
011410-21044-01.dmp    1/14/2010 12:02:34 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff800`02991c9c    fffff880`0368cb30    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    
011310-20077-02.dmp    1/13/2010 2:01:42 AM    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED    0x1000007e    ffffffff`c0000005    fffff800`028b8c75    fffff880`02ffc608    fffff880`02ffbe60    ntoskrnl.exe    ntoskrnl.exe+a4c75                    
011410-20092-01.dmp    1/14/2010 12:04:20 AM    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED    0x1000007e    ffffffff`c0000005    fffff800`02981c9c    fffff880`035284c8    fffff880`03527d20    ntoskrnl.exe    ntoskrnl.exe+179c9c                    
011310-20467-01.dmp    1/13/2010 1:16:50 AM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff880`0119112e    volsnap.sys    volsnap.sys+512e                    
011310-20670-01.dmp    1/13/2010 1:52:02 AM    UNEXPECTED_KERNEL_MODE_TRAP    0x0000007f    00000000`00000008    00000000`80050031    00000000`000006f8    fffff800`0290b0c1    ntoskrnl.exe    ntoskrnl.exe+71f00
My System SpecsSystem Spec
13 Jan 2010   #5

Windows 7 Home Premium 64bit
 
 

I loaded MemtestX86+ V:4.0 first and it ran 2.5 times and found no errors.

It listed RAM as 400mhz, DDR800, 6-6-6-18 timing



I then loaded MemtestX86 v3.4 and it's currently still on the first pass at 35% (with errors)

Interestingly it listed Ram spec differently than the above program as 365mhz, DDR731, 2.5-7-5-7 timing

This first pass has completed tests 0-7 and found no errors there. It's currently running test 8:

Test8: (Modulo 20, Random pattern)
Testing: 120K - 2048M 3838M
Pattern: ed3d6fcf-9

Test 8 is still running as I said and seems to be stuck or running very slowly as it counts individual errors on memory in slot 0.

The report is showing errors per memory slot as:

slot 0: 205,000,000 and counting
slot 1: 2


I assume from this that the memory in slot 0 is bad, how about slot 1 which had 2 errors?
My System SpecsSystem Spec
14 Jan 2010   #6
Microsoft MVP

 
 

Stop the test - after you get that many errors there's no point in letting it run further.

Run the test on each stick individually (and then test a good stick in all the slots).
My System SpecsSystem Spec
14 Jan 2010   #7

Windows 7 Home Premium 64bit
 
 

Well, after running the above test, I removed the ram to inspect the sticks and noticed that sometime during manufacturing someone placed a sticker on one of the memory banks that covered about 8 pins. I removed the sticker and started up windows and it stayed up for over an hour. I then shut it down and ran MemtestX86 3.4 again. It ran overnight for about 10 hours through 4.5 passes and not a single error. Think I found my problem! Thank for all your help!
My System SpecsSystem Spec
14 Jan 2010   #8
Microsoft MVP

 
 

Great work! Thanks for letting us know!
My System SpecsSystem Spec
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