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Windows 7: Blue Screen While Playing


13 Jan 2010   #1

windows 7 professional
 
 
Blue Screen While Playing

Hi all,
I'm using windows 7 professional x86 and from the beginning my computer started crashing sometimes when I played games,sometimes without doing anything at all.I'm attaching the error message details from the latest beloved blue screen which occurred while I was playing Batman:Arkham Asylum.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 83DFE408
BCP2: 00000002
BCP3: 00000001
BCP4: 82AD81D8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\011410-64038-01.dmp
C:\Users\Dad\AppData\Local\Temp\WER-102102-0.sysdata.xml



could I get some help with this please?
thanks,
the4thplayer

My System SpecsSystem Spec
.

13 Jan 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by the4thplayer View Post
Hi all,
I'm using windows 7 professional x86 and from the beginning my computer started crashing sometimes when I played games,sometimes without doing anything at all.I'm attaching the error message details from the latest beloved blue screen which occurred while I was playing Batman:Arkham Asylum.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 83DFE408
BCP2: 00000002
BCP3: 00000001
BCP4: 82AD81D8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\011410-64038-01.dmp
C:\Users\Dad\AppData\Local\Temp\WER-102102-0.sysdata.xml



could I get some help with this please?
thanks,
the4thplayer

Hi and welcome

You sure can but we need the actual dmp file. use these to find and upload it http://www.sevenforums.com/crash-loc...d-problem.html

thanks

Ken J+
My System SpecsSystem Spec
15 Jan 2010   #3

windows 7 professional
 
 

Hi Ken,

here is the minidump folder.The file in question is 011610-55177-01.dmp.I've renamed it to .txt because in the upload dialog box it said "invalid file".I hope it helps.

thanks,
the4thplayer
My System SpecsSystem Spec
.


16 Jan 2010   #4
Microsoft MVP

 
 

The BSOD points to IDSvix86.sys - a component of your Norton/Symantec protection program. Please follow these instructions to fix that issue:
Quote:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
Also, Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:
Quote:
How To Find Updated Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- some driver links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers (Please pay particular attention to those from 2004):
Code:
ASACPI.sys   Thu Aug 12 22:52:52 2004 - Asus ATK0110 ACPI Utility 
netr28u.sys  Thu Jun 28 10:14:57 2007 - Ralink 802.11n Wireless Adapter Driver (you may have a different manufacturer - but this is the company that makes the driver)
pe3ajbeb.sys Wed Aug 22 12:30:59 2007 - L Ile Noyee Synchronization Driver (?Sinking Island game?)
ps7ajbeb.sys Wed Aug 22 12:30:29 2007 - L Ile Noyee Synchronization Driver
sfhlp02.sys  Thu Oct 28 06:47:59 2004 - StarForce Protection Technology Helper Driver
Summary of the BSOD:
Code:
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Fri Jan 15 17:11:45.833 2010 (GMT-5)
System Uptime: 0 days 1:39:54.675
BugCheck D1, {c, 2, 0, 9022d9a2}
*** WARNING: Unable to verify timestamp for IDSvix86.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvix86.sys
Probably caused by : IDSvix86.sys ( IDSvix86+79a2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
My System SpecsSystem Spec
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