Windows 7 64-bit BSOD

tommy2k8 · 14 Jan 2010

I have been asked by my mate to analyse this BSOD. However, I have installed the Debugging installer for 64-bit systems, and dowloaded both the Intel and AMD 64 symbols from the MS website. I have analysed BSOD's before for Vista 32-bit systems, so how come I can't do this one - I keep getting the wrong symbols!
His computer is Windows 7 64-bit, but none of the symbol files work! I have an AMD processor with Windows 7 64-bit, the Intel symbols won't work (which is strange because the computer I troubleshooted before was an Inte, My main desktop is an AMD Athlon 32 bit with XP 32-bit. I wish there was a way I could get it to work! So I cannot read the minidump file!
What can I do?

Jacee · 14 Jan 2010

You downloaded from here? http://www.microsoft.com/whdc/DevToo...symbolpkg.mspx

**Pauly** · 14 Jan 2010

Did that work^^^
If not check your symbol file path in the file menu, enter
"SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols" without quotation marks
this will download symbols as required during debugging and store them in C:\SymCache, this part can be changed to any location you prefer on your computer

usasma · 14 Jan 2010

Step by step directions here: WinDbg Analysis Report

tommy2k8 · 15 Jan 2010

I did download it from there yes

tommy2k8 · 15 Jan 2010

Thankyou mate; following the instructions in that article worked; the text of the BSOD is attached

**Pauly** · 15 Jan 2010

0x124 error these are a pain, have a look at this might give you some ideas
https://www.sevenforums.com/crash-loc...-what-try.html

Jacee · 15 Jan 2010

Are you using Avira Antivirus?

tommy2k8 · 15 Jan 2010

I looked through it for a friend, and he is using Avira

usasma · 16 Jan 2010

Please zip up the memory dump file and upload it here (so we can check out the drivers that were loaded when the crash occurred).

That'll help to identify any older drivers that may be incompatible with Win7.