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Windows 7: Windows 7 64-bit BSOD

14 Jan 2010   #1
tommy2k8

Windows XP
 
 
Windows 7 64-bit BSOD

I have been asked by my mate to analyse this BSOD. However, I have installed the Debugging installer for 64-bit systems, and dowloaded both the Intel and AMD 64 symbols from the MS website. I have analysed BSOD's before for Vista 32-bit systems, so how come I can't do this one - I keep getting the wrong symbols!
His computer is Windows 7 64-bit, but none of the symbol files work! I have an AMD processor with Windows 7 64-bit, the Intel symbols won't work (which is strange because the computer I troubleshooted before was an Inte, My main desktop is an AMD Athlon 32 bit with XP 32-bit. I wish there was a way I could get it to work! So I cannot read the minidump file!
What can I do?


My System SpecsSystem Spec
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14 Jan 2010   #2
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

My System SpecsSystem Spec
14 Jan 2010   #3
Pauly

Win7 Ultimate X64
 
 

Did that work^^^
If not check your symbol file path in the file menu, enter
"SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols" without quotation marks
this will download symbols as required during debugging and store them in C:\SymCache, this part can be changed to any location you prefer on your computer
My System SpecsSystem Spec
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14 Jan 2010   #4
usasma
Microsoft MVP

 
 

Step by step directions here: WinDbg Analysis Report
My System SpecsSystem Spec
15 Jan 2010   #5
tommy2k8

Windows XP
 
 

I did download it from there yes
My System SpecsSystem Spec
15 Jan 2010   #6
tommy2k8

Windows XP
 
 

Thankyou mate; following the instructions in that article worked; the text of the BSOD is attached
My System SpecsSystem Spec
15 Jan 2010   #7
Pauly

Win7 Ultimate X64
 
 

0x124 error these are a pain, have a look at this might give you some ideas
http://www.sevenforums.com/crash-loc...-what-try.html
My System SpecsSystem Spec
15 Jan 2010   #8
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Are you using Avira Antivirus?
My System SpecsSystem Spec
15 Jan 2010   #9
tommy2k8

Windows XP
 
 

I looked through it for a friend, and he is using Avira
My System SpecsSystem Spec
16 Jan 2010   #10
usasma
Microsoft MVP

 
 

Please zip up the memory dump file and upload it here (so we can check out the drivers that were loaded when the crash occurred).

That'll help to identify any older drivers that may be incompatible with Win7.
My System SpecsSystem Spec
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 Windows 7 64-bit BSOD




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