Windows 7: Windows 7 - Problem Event Name BlueScreen

mariana · 15 Jan 2010

Hello everyone,

I bought my acer aspire 5739G(744G50MN) laptop two months ago. The OS is Windows 7 64-bit Home Premium. The last 10 days it has crashed about 10 times. I haven't realised what causes the problem. Suddenly a blue screen appears but I don't have the time to read it. Then the screen goes black and nothing happens. I have to press the power button for some seconds for it to shut down. When I turn it on again there is this message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1032

Additional information about the problem:
BCCode: d1
BCP1: FFFFF88006BD5A80
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF88003F9C025
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\011410-22885-01.dmp
C:\Users\mariana\AppData\Local\Temp\WER-39296-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

The dmp file is attached.

Also, when I try to turn it on again, sometimes, it doesn't turn on. I press the power button, the light of power turns on and...nothing. I have to press it again and again. The last time I had to try 10 times before it finally turned on.

I'd appreciate it if you could help me!
Thanks for your time!

zigzag3143 · 15 Jan 2010

Quote: Originally Posted by mariana

Hello everyone,

I bought my acer aspire 5739G(744G50MN) laptop two months ago. The OS is Windows 7 64-bit Home Premium. The last 10 days it has crashed about 10 times. I haven't realised what causes the problem. Suddenly a blue screen appears but I don't have the time to read it. Then the screen goes black and nothing happens. I have to press the power button for some seconds for it to shut down. When I turn it on again there is this message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1032

Additional information about the problem:
BCCode: d1
BCP1: FFFFF88006BD5A80
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF88003F9C025
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\011410-22885-01.dmp
C:\Users\mariana\AppData\Local\Temp\WER-39296-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

The dmp file is attached.

Also, when I try to turn it on again, sometimes, it doesn't turn on. I press the power button, the light of power turns on and...nothing. I have to press it again and again. The last time I had to try 10 times before it finally turned on.

I'd appreciate it if you could help me!
Thanks for your time!

Hi and welcome Mariana

This one was caused by a bad driver but the memory was corrupted before it was recorded. If you have the other dmp files we could use them to narrow the focus.

In the mean time I would
run a system file check to verify and repair your system files
type cmd in search>right click and run as admin>dfc /scannow

If you are overclocking STOP
If you have a raid update its driver

Hope this helps

Ken J+

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\011410-22885-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03007000 PsLoadedModuleList = 0xfffff800`03244e50
Debug session time: Thu Jan 14 04:52:40.091 2010 (GMT-5)
System Uptime: 0 days 0:14:06.995
Loading Kernel Symbols
...........................................
Loading User Symbols
Missing image name, possible paged-out or corrupt data.
Loading unloaded module list
.Missing image name, possible paged-out or corrupt data.
.Missing image name, possible paged-out or corrupt data.
..Missing image name, possible paged-out or corrupt data.
.Missing image name, possible paged-out or corrupt data.
.Missing image name, possible paged-out or corrupt data.
.Missing image name, possible paged-out or corrupt data.
.Missing image name, possible paged-out or corrupt data.
.
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff88006bd5a80, 2, 1, fffff88003f9c025}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
---------

0: kd> !thread;!analyze -v;r;kv;lmtn;lmtsmn
GetPointerFromAddress: unable to read from fffff800032af000
THREAD fffff800031ffc40  Cid 0000.0000  Teb: 0000000000000000 Win32Thread: 0000000000000000 RUNNING on processor 0
Not impersonating
GetUlongFromAddress: unable to read from fffff800031edb74
Owning Process            fffff80003200140       Image:         <Unknown>
Attached Process          fffffa8003c6f990       Image:         System
fffff78000000000: Unable to get shared data
Wait Start TickCount      54294        
Context Switch Count      286190             
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address nt!KiIdleLoop (0xfffff800030816a0)
Stack Init fffff80000b9cd70 Current fffff80000b9cd00
Base fffff80000b9d000 Limit fffff80000b97000 Call 0
Priority 16 BasePriority 0 UnusualBoost 0 ForegroundBoost 0 IoPriority 0 PagePriority 0
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff800`00b9c8e8 fffff800`03078469 : 00000000`0000000a fffff880`06bd5a80 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff800`00b9c8f0 fffff800`030770e0 : fffffa80`06435428 fffff800`031f1e80 00000000`00000001 00000000`00000004 : nt!KiBugCheckDispatch+0x69
fffff800`00b9ca30 fffff880`03f9c025 : fffffa80`062580b0 00000000`00000004 00000000`00000000 fffff800`031f1e80 : nt!KiPageFault+0x260 (TrapFrame @ fffff800`00b9ca30)
fffff800`00b9cbc0 fffffa80`062580b0 : 00000000`00000004 00000000`00000000 fffff800`031f1e80 00000000`00009102 : 0xfffff880`03f9c025
fffff800`00b9cbc8 00000000`00000004 : 00000000`00000000 fffff800`031f1e80 00000000`00009102 fffffa80`084a3b50 : 0xfffffa80`062580b0
fffff800`00b9cbd0 00000000`00000000 : fffff800`031f1e80 00000000`00009102 fffffa80`084a3b50 00000000`00000001 : <Unloaded_Unknown_Module_00000000`00000000>+0x4

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff88006bd5a80, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88003f9c025, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032af0e0
 fffff88006bd5a80 

CURRENT_IRQL:  2

FAULTING_IP: 
+5c73952f03f5dd04
fffff880`03f9c025 4889540808      mov     qword ptr [rax+rcx+8],rdx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff80000b9ca30 -- (.trap 0xfffff80000b9ca30)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff88006bcda78 rbx=0000000000000000 rcx=0000000000008000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88003f9c025 rsp=fffff80000b9cbc0 rbp=fffffa8006258000
 r8=0000000000000004  r9=0000000000000000 r10=0000000000da7a64
r11=fffff800031f1e00 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
fffff880`03f9c025 4889540808      mov     qword ptr [rax+rcx+8],rdx ds:fffff880`06bd5a80=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003078469 to fffff80003078f00

STACK_TEXT:  
fffff800`00b9c8e8 fffff800`03078469 : 00000000`0000000a fffff880`06bd5a80 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff800`00b9c8f0 fffff800`030770e0 : fffffa80`06435428 fffff800`031f1e80 00000000`00000001 00000000`00000004 : nt!KiBugCheckDispatch+0x69
fffff800`00b9ca30 fffff880`03f9c025 : fffffa80`062580b0 00000000`00000004 00000000`00000000 fffff800`031f1e80 : nt!KiPageFault+0x260
fffff800`00b9cbc0 fffffa80`062580b0 : 00000000`00000004 00000000`00000000 fffff800`031f1e80 00000000`00009102 : 0xfffff880`03f9c025
fffff800`00b9cbc8 00000000`00000004 : 00000000`00000000 fffff800`031f1e80 00000000`00009102 fffffa80`084a3b50 : 0xfffffa80`062580b0
fffff800`00b9cbd0 00000000`00000000 : fffff800`031f1e80 00000000`00009102 fffffa80`084a3b50 00000000`00000001 : <Unloaded_Unknown_Module_00000000`00000000>+0x4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiPageFault+260
fffff800`030770e0 440f20c0        mov     rax,cr8

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiPageFault+260

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0xD1_nt!KiPageFault+260

BUCKET_ID:  X64_0xD1_nt!KiPageFault+260

Followup: MachineOwner
---------

rax=fffff80000b9c9f0 rbx=fffff800031f1e80 rcx=000000000000000a
rdx=fffff88006bd5a80 rsi=fffffa800625ec68 rdi=0000000000000000
rip=fffff80003078f00 rsp=fffff80000b9c8e8 rbp=fffff80000b9cab0
 r8=0000000000000002  r9=0000000000000001 r10=fffff88003f9c025
r11=fffff6fb7e2001a8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000022 r15=fffff80000b96080
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000286
nt!KeBugCheckEx:
fffff800`03078f00 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff800`00b9c8f0=000000000000000a
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff800`00b9c8e8 fffff800`03078469 : 00000000`0000000a fffff880`06bd5a80 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff800`00b9c8f0 fffff800`030770e0 : fffffa80`06435428 fffff800`031f1e80 00000000`00000001 00000000`00000004 : nt!KiBugCheckDispatch+0x69
fffff800`00b9ca30 fffff880`03f9c025 : fffffa80`062580b0 00000000`00000004 00000000`00000000 fffff800`031f1e80 : nt!KiPageFault+0x260 (TrapFrame @ fffff800`00b9ca30)
fffff800`00b9cbc0 fffffa80`062580b0 : 00000000`00000004 00000000`00000000 fffff800`031f1e80 00000000`00009102 : 0xfffff880`03f9c025
fffff800`00b9cbc8 00000000`00000004 : 00000000`00000000 fffff800`031f1e80 00000000`00009102 fffffa80`084a3b50 : 0xfffffa80`062580b0
fffff800`00b9cbd0 00000000`00000000 : fffff800`031f1e80 00000000`00009102 fffffa80`084a3b50 00000000`00000001 : <Unloaded_Unknown_Module_00000000`00000000>+0x4
start             end                 module name
69436c41`06050003 69436c41`0bd16c43   Unknown_Module_69436c41_06050003 Unknown_Module_69436c41`06050003 unavailable (00000000)
fffff800`00bd5000 fffff800`00bdf000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff800`03007000 fffff800`035e4000   nt       ntkrnlmp.exe Mon Jul 13 19:40:48 2009 (4A5BC600)
fffff800`035e4000 fffff800`0362d000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`00cc1000 fffff880`00d05000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`00d05000 fffff880`00d19000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`00d19000 fffff880`00d77000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00d77000 fffff880`00dd3000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`00e00000 fffff880`00e0d000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`00e0d000 fffff880`00e22000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00e22000 fffff880`00e2b000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00e2b000 fffff880`00e37000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`00e37000 fffff880`00e4c000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e4c000 fffff880`00e66000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00ea4000 fffff880`00f48000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f48000 fffff880`00f57000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00f57000 fffff880`00fae000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`00fae000 fffff880`00fb7000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00fb7000 fffff880`00fc1000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`00fc1000 fffff880`00ff4000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`01000000 fffff880`0102a000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`0102a000 fffff880`01035000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`01035000 fffff880`01081000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01081000 fffff880`01095000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`010c1000 fffff880`011dd000   iaStor   iaStor.sys   Thu Jun 04 21:53:40 2009 (4A287AA4)
fffff880`011dd000 fffff880`011e6000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01238000 fffff880`013db000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`01438000 fffff880`01496000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`01496000 fffff880`014b0000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`014b0000 fffff880`01523000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`01523000 fffff880`01534000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`01534000 fffff880`0153e000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`0153e000 fffff880`01578000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`01578000 fffff880`015b2000   fvevol   fvevol.sys   Mon Jul 13 19:22:15 2009 (4A5BC1A7)
fffff880`015b2000 fffff880`015c8000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`015c8000 fffff880`015f8000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:50:34 2009 (4A5BC84A)
fffff880`0168b000 fffff880`016d7000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`016d7000 fffff880`016df000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`016e2000 fffff880`017d4000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`017d4000 fffff880`017e6000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`017e6000 fffff880`017ef000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
Missing image name, possible paged-out or corrupt data.

Unloaded modules:
fffff800`0349d690 fffff801`0019bea8   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Missing image name, possible paged-out or corrupt data.
fffff800`0349d690 fffff801`0019be08   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Missing image name, possible paged-out or corrupt data.
fffff800`0349d690 fffff801`0019b5e8   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
00000000`00000000 00000000`06db3b60   Unknown_Module_00000000`00000000
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Missing image name, possible paged-out or corrupt data.
fffff800`0349d690 fffff801`0019b548   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Missing image name, possible paged-out or corrupt data.
fffff800`0349d690 fffff801`0019b4a8   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Missing image name, possible paged-out or corrupt data.
fffff800`0349d690 fffff801`0019b408   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Missing image name, possible paged-out or corrupt data.
fffff800`0349d690 fffff801`0019b368   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Missing image name, possible paged-out or corrupt data.
fffff800`0349d690 fffff801`0019b2c8   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
start             end                 module name
fffff880`00f57000 fffff880`00fae000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`0102a000 fffff880`01035000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`011dd000 fffff880`011e6000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01000000 fffff880`0102a000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`00e2b000 fffff880`00e37000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`015c8000 fffff880`015f8000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d19000 fffff880`00d77000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`014b0000 fffff880`01523000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00e22000 fffff880`00e2b000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`015b2000 fffff880`015c8000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01081000 fffff880`01095000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01035000 fffff880`01081000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01534000 fffff880`0153e000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01578000 fffff880`015b2000   fvevol   fvevol.sys   Mon Jul 13 19:22:15 2009 (4A5BC1A7)
fffff800`035e4000 fffff800`0362d000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`017e6000 fffff880`017ef000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`010c1000 fffff880`011dd000   iaStor   iaStor.sys   Thu Jun 04 21:53:40 2009 (4A287AA4)
fffff800`00bd5000 fffff800`00bdf000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`01496000 fffff880`014b0000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:50:34 2009 (4A5BC84A)
fffff880`00cc1000 fffff880`00d05000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`00e4c000 fffff880`00e66000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00fb7000 fffff880`00fc1000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01438000 fffff880`01496000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`017d4000 fffff880`017e6000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`016e2000 fffff880`017d4000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff800`03007000 fffff800`035e4000   nt       ntkrnlmp.exe Mon Jul 13 19:40:48 2009 (4A5BC600)
fffff880`01238000 fffff880`013db000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`00e0d000 fffff880`00e22000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00fc1000 fffff880`00ff4000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`01523000 fffff880`01534000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00d05000 fffff880`00d19000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`0153e000 fffff880`01578000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`016d7000 fffff880`016df000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
69436c41`06050003 69436c41`0bd16c43   Unknown_Module_69436c41_06050003 Unknown_Module_69436c41`06050003 unavailable (00000000)
fffff880`00e00000 fffff880`00e0d000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`00e37000 fffff880`00e4c000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00d77000 fffff880`00dd3000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0168b000 fffff880`016d7000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`00ea4000 fffff880`00f48000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f48000 fffff880`00f57000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00fae000 fffff880`00fb7000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
Missing image name, possible paged-out or corrupt data.

Unloaded modules:
fffff800`0349d690 fffff801`0019bea8   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Missing image name, possible paged-out or corrupt data.
fffff800`0349d690 fffff801`0019be08   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Missing image name, possible paged-out or corrupt data.
fffff800`0349d690 fffff801`0019b5e8   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
00000000`00000000 00000000`06db3b60   Unknown_Module_00000000`00000000
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Missing image name, possible paged-out or corrupt data.
fffff800`0349d690 fffff801`0019b548   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Missing image name, possible paged-out or corrupt data.
fffff800`0349d690 fffff801`0019b4a8   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Missing image name, possible paged-out or corrupt data.
fffff800`0349d690 fffff801`0019b408   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Missing image name, possible paged-out or corrupt data.
fffff800`0349d690 fffff801`0019b368   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000
Missing image name, possible paged-out or corrupt data.
fffff800`0349d690 fffff801`0019b2c8   Unknown_Module_fffff800`0349d690
    Timestamp: unavailable (00000000)
    Checksum:  00000000

mariana · 15 Jan 2010

thank you very much! I'll run a system file check right now.
The other dmp files:

mariana · 15 Jan 2010

system scan done! Results: Verification 100% complete. Windows Resource Protection did not find any integrity violations.

usasma · 16 Jan 2010

Try a temperature monitor to see if the system is overheating. Here's a free one: Download SpeedFan - Access temperature sensor in your computer
Blow out the fan vents with a can of compressed air (don't use a vacuum cleaner or an air compressor - it'll cause damage). Ensure that the fan is working (by feeling the air being blown out of the vents).

The dump files don't firmly establish blame - but they do cause me to wonder about your AVG. Please do the following:

Quote:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's

Then please wait and see if there are further BSOD's. If there are, please run Driver Verifier according to these directions:

Quote:

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users

Here's a summary of the BSOD's:

Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Jan  5 03:16:18.637 2010 (GMT-5)
System Uptime: 0 days 0:38:05.541
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
BugCheck D1, {80000000000, 2, 0, fffff88003b589d2}
Probably caused by : Unknown_Module_fffffa80`06ec3c70 ( Unknown_Module_fffffa80`06ec3c70>+52e0d0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Jan  6 13:16:48.368 2010 (GMT-5)
System Uptime: 1 days 9:56:23.272
BugCheck 4E, {7, 99973, 3300000000000000, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35265 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Jan 13 10:23:33.789 2010 (GMT-5)
System Uptime: 0 days 0:21:28.693
BugCheck 3B, {c0000005, fffff96000658d60, fffff88006e17ab0, 0}
Probably caused by : cdd.dll ( cdd!BitBltBitmap+22c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Jan 13 10:33:56.458 2010 (GMT-5)
System Uptime: 0 days 0:08:38.362
BugCheck D1, {100000008, 2, 0, fffff88003ecf7af}
Probably caused by : usbehci.sys ( usbehci!EHCI_InternalPollHsIsoEndpoint+22b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Jan 14 04:52:40.091 2010 (GMT-5)
System Uptime: 0 days 0:14:06.995
BugCheck D1, {fffff88006bd5a80, 2, 1, fffff88003f9c025}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Jan 14 09:43:16.916 2010 (GMT-5)
System Uptime: 0 days 4:48:08.820
BugCheck 3B, {c0000005, fffff88003d7ceb6, fffff8800b740990, 0}
Probably caused by : avgmfx64.sys ( avgmfx64+2eb6 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  TrustedInstall
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Jan 14 11:01:22.278 2010 (GMT-5)
System Uptime: 0 days 1:12:20.057
BugCheck 1E, {ffffffffc0000005, fffff880011a9141, 0, 80000000020}
Probably caused by : luafv.sys ( luafv!LuafvNormalizeNameComponentEx+162 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  audiodg.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Jan 15 06:22:59.097 2010 (GMT-5)
System Uptime: 0 days 1:11:11.001
BugCheck 34, {50830, fffff88002dcb578, fffff88002dcadd0, fffff88001163fa9}
Probably caused by : luafv.sys ( luafv!LuafvPreSetInformation+16d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System

mariana · 17 Jan 2010

Thank you all guys for your time!

Here's what happenned: when I attached the rest of the dpm files I noticed that the dates weren't right. I noticed that the same was happenning with the log. So my brother(who knows muuuch more) said it could be the BIOS. We updated the BIOS and no bluescreen!! At least the whole day yesterday and today so far! I hope that was it!

If anything happens(I hope not), I'll bother you again!

Windows 7: Windows 7 - Problem Event Name BlueScreen

Windows 7 - Problem Event Name BlueScreen problems?