Windows 7: windows7 crash - Bluescreen error??

hotwiring · 16 Jan 2010

Hi I am having a problem in that my laptop (brand new) seems to crash and upon restart offers to start in safe mode etc and when i boot up to desktop i recieve this error message...

dump files included.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80047127E0
BCP3: FFFFF800042804D8
BCP4: FFFFFA800457A130
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Any help greatly recieved

cheers.

usasma · 17 Jan 2010

One of the dump files seem to be related to your nVidia video drivers.
Here's some info about the STOP 0x116 error: BSOD Index
A good suggestion for troubleshooting: http://www.sevenforums.com/crashes-d...tml#post280172
More discussion about the error (applies to all video cards, not just ATI): AMD Game Forums - ATIKMDAG.sys problems and TDR FAQ

The second error points to USB issues, and the third to your Synaptics touchpad
Also, your SFEP.SYS driver (from the Sony Firmware Extension Parser) is out dated (and a known troublemaker).

Please visit the Sony website and update your Sony Firmware Extension Parser

Then follow the steps for checking out your video card. If that doesn't work, please post back for more suggestions.

Summary of the BSOD's:

Code:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Dec 29 06:21:01.864 2009 (GMT-5)
System Uptime: 0 days 0:40:36.970
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
BugCheck 116, {fffffa8003f533b0, fffff88004c17b90, ffffffffc000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+5e8b90 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Jan 12 14:37:25.773 2010 (GMT-5)
System Uptime: 0 days 5:02:41.880
BugCheck 9F, {3, fffffa8006f8f050, fffff80000b9c4d8, fffffa80044d8c10}
Probably caused by : usbehci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Jan 15 19:49:49.358 2010 (GMT-5)
System Uptime: 0 days 1:32:57.278
BugCheck 9F, {3, fffffa80047127e0, fffff800042804d8, fffffa800457a130}
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
Probably caused by : SynTP.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System

Windows 7: windows7 crash - Bluescreen error??

windows7 crash - Bluescreen error?? problems?