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Windows 7: BSOD Problem (Contents attached)

17 Jan 2010   #1

Windows 7 Premium
 
 
BSOD Problem (Contents attached)

Hi

I need help with a BSOD problem. I've only had windows 7 for about 3-4 weeks or less, after having windows xp, I upgraded to windows 7. It installed without any problems but in the last week or so, every so often I get the blue screen error which states it is shutting down to prevent damage, I've done virus scans, tried updating my drivers which won't anyway because they are up to date.

So I have attached the contents from \windows\minidump and hope I get it solved.

My System SpecsSystem Spec
.

17 Jan 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by MoodyBlue View Post
Hi

I need help with a BSOD problem. I've only had windows 7 for about 3-4 weeks or less, after having windows xp, I upgraded to windows 7. It installed without any problems but in the last week or so, every so often I get the blue screen error which states it is shutting down to prevent damage, I've done virus scans, tried updating my drivers which won't anyway because they are up to date.

So I have attached the contents from \windows\minidump and hope I get it solved.

Hi and welcome

this one was caused by your intel wifi driver ( netw5v32.sys).

I would download and install a fresh copy.

I would also run a system file chektype cmd in search>right click and run as admin>
sfc /scannow

Since there is also some memory issue I would
doenload memtestx86 and run it for 5 passes


Ken J+

Code:
011710-45349-01.dmp    1/17/2010 2:08:50 AM    PFN_LIST_CORRUPT    0x0000004e    0x00000099    0x00064301    0x00000002    0x0001e180    halmacpi.dll    halmacpi.dll+5b48                    32-bit        C:\Users\K\Desktop\BSOD\011710-45349-01.dmp    1    15    7600    
011610-41699-01.dmp    1/16/2010 11:49:36 PM    KERNEL_MODE_EXCEPTION_NOT_HANDLED    0x1000008e    0x80000003    0x90c8885c    0x80d8ac04    0x00000000    netw5v32.sys    netw5v32.sys+5985d                    32-bit        C:\Users\K\Desktop\BSOD\011610-41699-01.dmp    1    15    7600    
011110-43087-01.dmp    1/11/2010 9:56:44 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0xffffffec    0x00000002    0x00000001    0x925f110b    netw5v32.sys    netw5v32.sys+1e610b                    32-bit        C:\Users\K\Desktop\BSOD\011110-43087-01.dmp    1    15    7600
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\BSOD\011610-41699-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x8281d000 PsLoadedModuleList = 0x8295c570
Debug session time: Sat Jan 16 18:48:01.651 2010 (GMT-5)
System Uptime: 0 days 2:52:33.758
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
........
Unable to load image \SystemRoot\system32\DRIVERS\netw5v32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netw5v32.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v32.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {80000003, 90c8885c, 80d8ac04, 0}

Probably caused by : netw5v32.sys ( netw5v32+5985c )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: 80000003, The exception code that was not handled
Arg2: 90c8885c, The address that the exception occurred at
Arg3: 80d8ac04, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

FAULTING_IP: 
netw5v32+5985c
90c8885c 50              push    eax

TRAP_FRAME:  80d8ac04 -- (.trap 0xffffffff80d8ac04)
ErrCode = 00000000
eax=80d8acbc ebx=86b5c060 ecx=80d8aca0 edx=00000062 esi=86b5c000 edi=84d9efd8
eip=90c8885d esp=80d8ac78 ebp=80d8acc8 iopl=0         nv up ei ng nz ac po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00000292
netw5v32+0x5985d:
90c8885d c645ff00        mov     byte ptr [ebp-1],0         ss:0010:80d8acc7=85
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  avgcsrvx.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 90c3b38e to 90c8885d

STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
80d8acc8 90c3b38e 00000000 84990c20 84d9efb8 netw5v32+0x5985d
80d8acf4 90c3b6d3 84d9efb8 84d9efd8 84990c20 netw5v32+0xc38e
80d8ad0c 90c3ab35 84990c20 84d9efb8 80d8ad50 netw5v32+0xc6d3
80d8ad28 90c7f874 859ad0c8 000000d1 00000000 netw5v32+0xbb35
80d8adc0 90c4acb8 86b5c000 86514004 867d7bf8 netw5v32+0x50874
80d8ade8 90c4bbd4 86514004 00000000 86514004 netw5v32+0x1bcb8
80d8adfc 90c4f0c9 859b14d0 86514004 00000000 netw5v32+0x1cbd4
80d8ae38 90c4f2a7 859b18b0 86333c10 86514000 netw5v32+0x200c9
80d8ae88 90c46e6f 00000001 86333c10 000000ff netw5v32+0x202a7
80d8aec4 90c4331c 859b1e01 86333c10 80d8aee0 netw5v32+0x17e6f
80d8aed4 90c307a5 86333c10 80d8af20 8925d301 netw5v32+0x1431c
80d8aee0 8925d301 85646b28 00000000 00000000 netw5v32+0x17a5
80d8af20 892089f4 859b31ac 009b30d8 00000000 ndis!ndisMiniportDpc+0xda
80d8af48 82872815 859b31ac 859b30d8 00000000 ndis!ndisInterruptDpc+0xaf
80d8afa4 82872678 8293ed20 87083d48 00000000 nt!KiExecuteAllDpcs+0xf9
80d8aff4 82871e3c 80da5bd4 00000000 00000000 nt!KiRetireDpcList+0xd5
80d8aff8 80da5bd4 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
82871e3c 00000000 0000001a 00d6850f bb830000 0x80da5bd4


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
netw5v32+5985c
90c8885c 50              push    eax

SYMBOL_NAME:  netw5v32+5985c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: netw5v32

IMAGE_NAME:  netw5v32.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49cba8fd

FAILURE_BUCKET_ID:  0x8E_netw5v32+5985c

BUCKET_ID:  0x8E_netw5v32+5985c

Followup: MachineOwner
---------
My System SpecsSystem Spec
17 Jan 2010   #3

Windows 7 Premium
 
 

Thanks for the help, where can the driver be downloaded?
My System SpecsSystem Spec
.


17 Jan 2010   #4

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by MoodyBlue View Post
Thanks for the help, where can the driver be downloaded?
intel wifi driver
My System SpecsSystem Spec
17 Jan 2010   #5

 

the best place to get drivers is usually the manufacture's website (Either the company that built the computer, or failing that, the company that manufactured the hardware.) Otherwise, some places like CNET will have legitimate driver downloads, but whatever you do, don't trust any place that wants to download and install a so-called "driver detective."
My System SpecsSystem Spec
18 Jan 2010   #6

Windows 7 Premium
 
 

I re-installed my wifi driver but it made no difference, I was doing some work and the blue screen appeared and shut down again
My System SpecsSystem Spec
18 Jan 2010   #7
Microsoft MVP

 
 

Please post the dump file(s).
If it's the wireless driver again, then we've got to consider the possibility that the wireless device may be broken.
My System SpecsSystem Spec
Reply

 BSOD Problem (Contents attached)




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