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Windows 7: winows 7 crash while idle

17 Jan 2010   #1

windows 7
 
 
winows 7 crash while idle

I have a new Dell pc with Windows 7. I have already had to reinstall windows because of conflicts but even before I did that my pc would crash, but it only crashed when I wasn't using it. If I was away from it for 20-30 minutes I would come back and find it had rebooted and there was an event log.
I have looked at some of the events and they have to do with PrintService and something called wininit and one Critical Kernel Power event plus a number of other assorted errors.
I have installed a printer and have installed a wifi network on it plus installed a new dvd\cd rom drive.
Any suggestions for solving this issue?

Thanks

My System SpecsSystem Spec
.

17 Jan 2010   #2

Windows 7 Ultimate x64, Mint 9
 
 

Welcome to the Forums pursuant.

Can you go to C:/Windows/Minidump and see if there are any dumps in there? If so, copy them somewhere, zip them up, and attach them here please.

~Lordbob
My System SpecsSystem Spec
17 Jan 2010   #3

windows 7
 
 
mini dumps

thanks for the help, here they are at least the last 3. There are 11
My System SpecsSystem Spec
.


17 Jan 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pursuant View Post
I have a new Dell pc with Windows 7. I have already had to reinstall windows because of conflicts but even before I did that my pc would crash, but it only crashed when I wasn't using it. If I was away from it for 20-30 minutes I would come back and find it had rebooted and there was an event log.
I have looked at some of the events and they have to do with PrintService and something called wininit and one Critical Kernel Power event plus a number of other assorted errors.
I have installed a printer and have installed a wifi network on it plus installed a new dvd\cd rom drive.
Any suggestions for solving this issue?

Thanks
Hi and welcome

First we really neen the dmp file created in the crash. use these to find it and upload it. http://www.sevenforums.com/crash-loc...d-problem.html

thanks

Ken J+
My System SpecsSystem Spec
17 Jan 2010   #5

Windows 7 Ultimate x64, Mint 9
 
 

I cannot load them for whatever reason...

~Lordbob
My System SpecsSystem Spec
17 Jan 2010   #6

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by pursuant View Post
thanks for the help, here they are at least the last 3. There are 11
all three dumps are the same with
Quote:
011510-11060-01.dmp 15/01/2010 06:00:24 DRIVER_POWER_STATE_FAILURE 0x0000009f 0x00000003 0x85967908 0x82b27ae0 0x85260498 ntkrnlpa.exe ntkrnlpa.exe+dcd10 32-bit D:\downloads\mini\011510-11060-01.dmp
do you have an HP Pavilion Webcam ?

this is likely to be a driver crash have you visited the dell website and got all updates ?

these drivers are old
Quote:
AFS.sys 0x83617000 0x83623e80 0x0000ce80 0x3e9ed4eb 17/04/2003 16:23:07
PxHelp20.sys 0x8887e000 0x88886b80 0x00008b80 0x45c3abed 02/02/2007 21:23:57
and need updating
My System SpecsSystem Spec
17 Jan 2010   #7

windows 7
 
 
new crash dump files

Thanks
I just had another crash, a few minutes ago. How do I find the drivers that need updating at the Dell site. What kind are they is there some way i can identify them ?
i don't have a a web cam hooked up.

Appreciate the advice
My System SpecsSystem Spec
18 Jan 2010   #8

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by pursuant View Post
Thanks
I just had another crash, a few minutes ago. How do I find the drivers that need updating at the Dell site. What kind are they is there some way i can identify them ?
i don't have a a web cam hooked up.

Appreciate the advice
google is your friend

just stay away from anywhere that suggest you download anything like a driver helper bla bla

from a quick search i found
  • PxHelp20.sys Made by sonic. Used by numerous apps as a cd/dvd burning API such as winamp or DIVx ?
    AFS.sys possibly onboard NIC (Atheros) a thread here
My System SpecsSystem Spec
18 Jan 2010   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pursuant View Post
Thanks
I just had another crash, a few minutes ago. How do I find the drivers that need updating at the Dell site. What kind are they is there some way i can identify them ?
i don't have a a web cam hooked up.

Appreciate the advice
This last dmp was almost useless. Sorry
My System SpecsSystem Spec
18 Jan 2010   #10

windows 7
 
 

Thanks for checking, I appreciate it. I had a chat with Dell about this issue and did a hardware check on it and it came up with an error, as a consequence they are replacing the hard drive. I don't know if this is overkill or not. I have had them replace the memory and the dvd drive so far on this 3 week old machine,maybe I got a lemon?
My System SpecsSystem Spec
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