Windows 7: BSOD Rebooting Help

Izzy25 · 17 Jan 2010

Hi im trying to fix my cousins computer and her problem is she randomly keeps getting the blue screen of death and then her computer shuts down, i have gathered the minidump files as well as her system specs from cpuz. Would reinstalling Windows 7 help resolver this problem or what could i do to stop the bsod? Thanks

Its an HP Laptop with AMD Turion(tm) II Dual-Core Mobile M500

zigzag3143 · 17 Jan 2010

Quote: Originally Posted by Izzy25

Hi im trying to fix my cousins computer and her problem is she randomly keeps getting the blue screen of death and then her computer shuts down, i have gathered the minidump files as well as her system specs from cpuz. Would reinstalling Windows 7 help resolver this problem or what could i do to stop the bsod? Thanks

Its an HP Laptop with AMD Turion(tm) II Dual-Core Mobile M500

Hi and welcome

these dmps are Franky all over the map. when the causes are this divergent it is usually indicative of a hard ware problem. Before investigating that you should

download and install memtestx86 and run it for 5 passes
run a system file check
typ cmd in search>right click and run as admin>sfc /scannow

Also you need to update all the old drivers listed below

let us know the results

Ken J+

Code:

122809-23961-01.dmp    12/28/2009 12:09:06 AM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    fffff800`4b55e123    00000000`0000000d    00000000`00000008    fffff800`4b55e123    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\122809-23961-01.dmp    2    15    7600    
011010-23103-01.dmp    1/10/2010 9:36:42 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`7423f884    00000000`00000002    00000000`00000000    fffff800`038df96f    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\011010-23103-01.dmp    2    15    7600    
011110-35318-01.dmp    1/11/2010 1:41:26 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`00000003    00000000`00000002    00000000`00000001    fffff800`0388b9e2    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\011110-35318-01.dmp    2    15    7600    
011410-49436-01.dmp    1/14/2010 8:05:06 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    fffff800`4ba435c0    00000000`0000000e    00000000`00000000    fffff800`038d233e    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\011410-49436-01.dmp    2    15    7600    
011710-23868-01.dmp    1/17/2010 3:13:00 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`97ecf2e7    00000000`0000000d    00000000`00000000    fffff800`03889bc2    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\011710-23868-01.dmp    2    15    7600    
011710-24039-01.dmp    1/17/2010 4:23:56 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`b89a08a1    00000000`0000000d    00000000`00000000    fffff800`0388fbc2    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\011710-24039-01.dmp    2    15    7600    
011710-24928-01.dmp    1/17/2010 3:59:00 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`00000003    00000000`00000002    00000000`00000001    fffff800`038809e2    athrx.sys    athrx.sys+b58f9                    x64        C:\Users\K\Desktop\New folder (3)\011710-24928-01.dmp    2    15    7600    
011710-34725-01.dmp    1/17/2010 2:44:00 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`00000001    00000000`00000008    00000000`00000001    fffff800`0388096c    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\011710-34725-01.dmp    2    15    7600    
122709-23758-01.dmp    12/27/2009 8:58:46 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`871a49d2    00000000`0000000d    00000000`00000000    fffff800`02ad5bc2    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\122709-23758-01.dmp    2    15    7600    
122709-25209-01.dmp    12/27/2009 8:44:34 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    ffffffff`fffeccb0    00000000`0000000d    00000000`00000001    fffff800`030128f0    hal.dll    hal.dll+1d8f0                    x64        C:\Users\K\Desktop\New folder (3)\122709-25209-01.dmp    2    15    7600    
122809-21434-01.dmp    12/28/2009 11:14:52 AM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`8e6dab8e    00000000`0000000d    00000000`00000000    fffff800`02a8abc2    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\122809-21434-01.dmp    2    15    7600    
122809-24117-01.dmp    12/28/2009 11:35:38 AM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    fffffa7f`fdcfd5e1    00000000`00000002    00000000`00000001    fffff800`02a7d9f1    dxgmms1.sys    dxgmms1.sys+c74d                    x64        C:\Users\K\Desktop\New folder (3)\122809-24117-01.dmp    2    15    7600    
122909-25209-01.dmp    12/29/2009 11:25:14 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`953a6b89    00000000`0000000d    00000000`00000000    fffff800`032d2bc2    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\122909-25209-01.dmp    2    15    7600    
010310-26020-01.dmp    1/3/2010 1:01:52 AM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71ed0                    x64        C:\Users\K\Desktop\New folder (3)\010310-26020-01.dmp    2    15    7600    
011210-35256-01.dmp    1/12/2010 11:54:32 PM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71ed0                    x64        C:\Users\K\Desktop\New folder (3)\011210-35256-01.dmp    2    15    7600    
011610-54257-01.dmp    1/16/2010 10:02:36 PM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000DRIVERS

Code:

iirsp.sys        fffff880`01579000    fffff880`0158a000    0x00011000    0x439f418a    12/13/2005 4:47:54 PM                        
nfrd960.sys        fffff880`014a4000    fffff880`014b4000    0x00010000    0x4485ef94    6/6/2006 4:11:48 PM                        
secdrv.SYS        fffff880`041cc000    fffff880`041d7000    0x0000b000    0x4508052e    9/13/2006 8:18:38 AM                        
adpu320.sys        fffff880`01000000    fffff880`0102f000    0x0002f000    0x45e4c6ff    2/27/2007 7:04:15 PM                        
adpahci.sys        fffff880`01185000    fffff880`011db000    0x00056000    0x46377921    5/1/2007 12:30:09 PM                        
arc.sys        fffff880`011db000    fffff880`011f4000    0x00019000    0x4656035b    5/24/2007 4:27:55 PM                        
SiSRaid2.sys        fffff880`019bf000    fffff880`019cd000    0x0000e000    0x48da86c4    9/24/2008 1:28:20 PM                        
sisraid4.sys        fffff880`019cd000    fffff880`019e5000    0x00018000    0x48e3f1f4    10/1/2008 4:56:04 PM                        
adp94xx.sys        fffff880`0110a000    fffff880`01185000    0x0007b000    0x4939bf42    12/5/2008 6:54:42 PM                        
lsi_fc.sys        fffff880`0158a000    fffff880`015a9000    0x0001f000    0x493ef531    12/9/2008 5:46:09 PM                        
  ntoskrnl.exe    ntoskrnl.exe+71ed0                    x64        C:\Users\K\Desktop\New folder (3)\011610-54257-01.dmp    2    15    7600    
122809-19796-01.dmp    12/28/2009 6:32:34 PM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71ed0                    x64        C:\Users\K\Desktop\New folder (3)\122809-19796-01.dmp    2    15    7600    
011710-25646-01.dmp    1/17/2010 3:36:44 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffff880`07d40738    00000000`00000000    fffff880`01ab0b9e    00000000`00000000    Ntfs.sys    Ntfs.sys+a0c02                    x64        C:\Users\K\Desktop\New folder (3)\011710-25646-01.dmp    2    15    7600    
011710-33353-01.dmp    1/17/2010 6:11:42 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff880`0803c899    fffff880`091c4fc0    00000000`00000000    EX64.SYS    EX64.SYS+4899                    x64        C:\Users\K\Desktop\New folder (3)\011710-33353-01.dmp    2    15    7600

DEBUG

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder (3)\011710-24039-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03811000 PsLoadedModuleList = 0xfffff800`03a4ee50
Debug session time: Sun Jan 17 19:22:30.295 2010 (GMT-5)
System Uptime: 0 days 0:23:59.370
Loading Kernel Symbols
...............................................................
................................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {b89a08a1, d, 0, fffff8000388fbc2}

Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000b89a08a1, memory referenced
Arg2: 000000000000000d, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000388fbc2, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003ab90e0
 00000000b89a08a1 

CURRENT_IRQL:  d

FAULTING_IP: 
nt!KiSecondaryClockInterrupt+152
fffff800`0388fbc2 480bc2          or      rax,rdx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff8800371b970 -- (.trap 0xfffff8800371b970)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000b89a0859 rbx=0000000000000000 rcx=fffff880009e8180
rdx=000002df00000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000388fbc2 rsp=fffff8800371bb00 rbp=fffff8800371bb80
 r8=000000000001d873  r9=0000000000000000 r10=00000000000185c5
r11=fffff880009e8101 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up di pl nz ac po nc
nt!KiSecondaryClockInterrupt+0x152:
fffff800`0388fbc2 480bc2          or      rax,rdx
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003882469 to fffff80003882f00

STACK_TEXT:  
fffff880`0371b828 fffff800`03882469 : 00000000`0000000a 00000000`b89a08a1 00000000`0000000d 00000000`00000000 : nt!KeBugCheckEx
fffff880`0371b830 fffff800`038810e0 : fffffa80`04343010 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`0371b970 fffff800`0388fbc2 : 00000000`00000000 fffff880`0371bb80 fffff880`009e8180 00000000`00000001 : nt!KiPageFault+0x260
fffff880`0371bb00 fffff880`044037f2 : fffff800`03890a3a 00000000`0020b377 fffffa80`05a249b8 fffff880`009f2f40 : nt!KiSecondaryClockInterrupt+0x152
fffff880`0371bc98 fffff800`03890a3a : 00000000`0020b377 fffffa80`05a249b8 fffff880`009f2f40 00000000`00000001 : amdppm!C1Halt+0x2
fffff880`0371bca0 fffff800`0388b6cc : fffff880`009e8180 fffff880`00000000 00000000`00000000 fffff880`011caf44 : nt!PoIdle+0x53a
fffff880`0371bd80 00000000`00000000 : fffff880`0371c000 fffff880`03716000 fffff880`0371bd40 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
amdppm!C1Halt+2
fffff880`044037f2 c3              ret

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  amdppm!C1Halt+2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: amdppm

IMAGE_NAME:  amdppm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc0fd

FAILURE_BUCKET_ID:  X64_0xA_amdppm!C1Halt+2

BUCKET_ID:  X64_0xA_amdppm!C1Halt+2

Followup: MachineOwner
---------

Izzy25 · 19 Jan 2010

thank you very much, so most likely this is a hardware problem having to do with the ram?
i will run the memtest, sfc /scannow, and update the drivers to see how it goes

Windows 7: BSOD Rebooting Help

BSOD Rebooting Help problems?