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#11
BSOD and ZA
I would have to agree with you about ZA. I am running ZA Extreme and having the random BSOD's. My Daughters new HP Laptop came preinstalled Windows 7 open source office..etc. NONE of the same programs I am running except windows. She started having the BSOD, I thought she had a virus, so I went to install ZA Extreme on hers,(up 2 3 computers on my license), and I had already installed it. ZA and Windows 7 are the only 2 prgrams we have in common, and both of us are getting BSOD.
I contacted ZA and they, of course, pointed to another software causing the BSOD..
Here is their reply..
Thank you for contacting ZoneAlarm technical support.
I understand that you are receiving blue screens.
There may be a problem with a conflict with another software program that you are running, pleas try the following.
Click start -> run, type msconfig, and click ok.
Put the check in selective startup.
Click the startup tab; click disable all, then put the check back in ZLClient.
Click services, put the check in hide all Microsoft services, then un-check all remaining items.
Make sure to put the check back in forcefield iswsvc and TrueVector.
Take the check back out of hide all Microsoft services.
Click the apply button, click close, and click the option to restart when it asks. Test and see if you still have the problem.
If not, click start -> run, type msconfig and click ok.
Click services, and check just one of the un-checked programs. Click the apply button, click close, and restart.
Please do this until you experience the issue.
If you don?t experience the issue, go to start -> run, type msconfig and click ok.
Click the startup tab, and start checking things in here one at a time.
After checking one thing, click the apply button, click close, and restart.
Keep doing this until you have all the things checked that you had checked before, or until you discover what is causing the issue.
The BSOD are so random it would be impossible, more so beyond a reasonable request, to "test" all these options. I have been running nearly 2 days without BSOD, and I am doing nothing different.
I think ZA and W7 64bit, have issues, and it would be far eaisier to "test" removing ZA then #'s of other programs.
Not sure what to do now, If I keep having BSOD, I will remove ZA for a week or two and see what happens. I will post back if that is the case.
Thanks again.
scarb