BSOD BCCode 124

coban · 18 Jan 2010

So I just built my first computer a couple weeks ago and everything seemed to be running fine. I always keep my computer on; it's either in sleep/hibernate and never shut down. After finally shutting it down and turning it back on, alot of my programs didn't seem to start or had to reinstall for some odd reason. When starting up Firefox, it constantly gives me the "report crash" window. When starting up programs such as iTunes or Steam, it asks me to reinstall. I then randomly get a BSOD.

Problem Event Name BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800627D8F8
BCP3: 0000000000000000
BCP4: 0000000000000000

OSVersion 6_1_7600
ServicePack 0_0
Product 768_1

Files that help describe the problem:
C:\Windows\Minidump\010710_27050_01.dmp
C:\Users\Jeff\AppData\Local\Temp\WER-41558-0.sysdata.xml

I updated drivers for my video card and was able to play some graphically-intensive games, so there didn't seem to be an issue with my ATI Radeon 5850. I also ran MDSCHED and there were no reported errors for memory, so hopefully that isn't the problem either. Cooling isn't an issue either. No overclocking.

I'm suspecting the ATI drivers may have caused the BSOD's but I'm really unsure to be honest. If it is a hardware issue, I would like to find out as soon as possible so I can RMA the item back to Newegg if something really is faulty. Please point me in the right direction. Minidumps are attached below.

Much thanks. :)

zigzag3143 · 18 Jan 2010

coban said:

So I just built my first computer a couple weeks ago and everything seemed to be running fine. I always keep my computer on; it's either in sleep/hibernate and never shut down. After finally shutting it down and turning it back on, alot of my programs didn't seem to start or had to reinstall for some odd reason. When starting up Firefox, it constantly gives me the "report crash" window. When starting up programs such as iTunes or Steam, it asks me to reinstall. I then randomly get a BSOD.

Problem Event Name BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800627D8F8
BCP3: 0000000000000000
BCP4: 0000000000000000

OSVersion 6_1_7600
ServicePack 0_0
Product 768_1

Files that help describe the problem:
C:\Windows\Minidump\010710_27050_01.dmp
C:\Users\Jeff\AppData\Local\Temp\WER-41558-0.sysdata.xml

I updated drivers for my video card and was able to play some graphically-intensive games, so there didn't seem to be an issue with my ATI Radeon 5850. I also ran MDSCHED and there were no reported errors for memory, so hopefully that isn't the problem either. Cooling isn't an issue either. No overclocking.

I'm suspecting the ATI drivers may have caused the BSOD's but I'm really unsure to be honest. If it is a hardware issue, I would like to find out as soon as possible so I can RMA the item back to Newegg if something really is faulty. Please point me in the right direction. Minidumps are attached below.

Much thanks. :)

Hi and welcome

It is hardware. use these to identify and fix. https://www.sevenforums.com/crash-loc...-what-try.html

Code:

011610-17659-01.dmp    1/16/2010 4:57:38 PM        0x00000124    00000000`00000000    fffffa80`06bd07a8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder\011610-17659-01.dmp    4    15    7600    
011610-18704-01.dmp    1/16/2010 5:22:04 PM        0x00000124    00000000`00000000    fffffa80`06ba8038    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder\011610-18704-01.dmp    4    15    7600    
011610-22120-01.dmp    1/16/2010 4:25:54 PM        0x00000124    00000000`00000000    fffffa80`06d448f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    x64        C:\Users\K\Desktop\New folder\011610-22120-01.dmp    4    15    7600

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder\011610-18704-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a65000 PsLoadedModuleList = 0xfffff800`02ca2e50
Debug session time: Sat Jan 16 20:21:58.312 2010 (GMT-5)
System Uptime: 0 days 0:00:11.608
Loading Kernel Symbols
...................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8006ba8038, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006ba8038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031af6f0 fffff800`02d1fa89 : fffffa80`06ba8010 fffffa80`05220040 00000000`00000008 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031afc10 fffff800`02c01547 : fffffa80`06ba8010 fffff800`02c7a5f8 fffffa80`05220040 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031afc40 fffff800`02b69b95 : fffff800`02cdc360 fffffa80`0620e828 fffffa80`0620e820 fffffa80`05220040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031afc80 fffff800`02ae4161 : fffff880`00e84e00 fffff800`02b69b70 fffffa80`05220040 00000546`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031afcb0 fffff800`02d7a166 : 00000546`00000000 fffffa80`05220040 00000000`00000080 fffffa80`0520f040 : nt!ExpWorkerThread+0x111
fffff880`031afd40 fffff800`02ab5486 : fffff880`02f64180 fffffa80`05220040 fffff880`02f6efc0 00000546`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031afd80 00000000`00000000 : fffff880`031b0000 fffff880`031aa000 fffff880`037cd590 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

coban · 18 Jan 2010

Thanks for linking that thread. I followed all the steps and am pretty sure all of my hardware is working fine. I will test RAM again though.

It is possible that some software I installed is the culprit (#7 in the troubleshoot). If software was the problem, is there an easy to find out which software might have caused the BSOD?

computersplus · 19 Jan 2010

Here is where I would start with all this....bios settings first if you are overclocking set everything to stock speed set SATA controller to IDE check closely your ram voltages speeds and timings check CPU voltage also never rely on auto settings in bios know your hardware specs and adjust settings accordingly.

Also replace any SATA cables then remove any unneeded hardware add on cards and external devices I would also remove some ram get down to 2 gigs of ram as apposed to 6 until you figure things out here

Once you have done all of the above I would reinstall Windows and drivers that's it no other programs and run it for a while for just normal stuff and see what you get and go from there.

coban · 19 Jan 2010

Alright I will update if I get another BSOD.