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Windows 7: Windows 7 blue screen : irql_not_less_or_equal

19 Jan 2010   #1

Windows 7 x64
 
 
Windows 7 blue screen : irql_not_less_or_equal

Hello,
I've had quite a lot of blue screens since I installed windows 7. (About 8) It isn't that I force my computer or something, when xp was installed I never got a single blue screen..

Since the blue screen disappears too fast, I can't read what is written =/. I can see this :
irql_not_less_or_equal
I'm wondering how I could fix it? I browsed the forums a bit and found out I have to include my dumpfile, so I attached it.

I don't understand the instructions on how to read/debug the files, so if someone could help me with it?
I know it is probably a lot of work, but those blue screens annoy me...

Thanks!

My System SpecsSystem Spec
.

19 Jan 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by skyeam View Post
Hello,
I've had quite a lot of blue screens since I installed windows 7. (About 8) It isn't that I force my computer or something, when xp was installed I never got a single blue screen..

Since the blue screen disappears too fast, I can't read what is written =/. I can see this :
irql_not_less_or_equal
I'm wondering how I could fix it? I browsed the forums a bit and found out I have to include my dumpfile, so I attached it.

I don't understand the instructions on how to read/debug the files, so if someone could help me with it?
I know it is probably a lot of work, but those blue screens annoy me...

Thanks!
Hi and welcome

If you have the rest of ths dumps we could use them. The Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

Since the probable cause was ntkrnlmp.exe I would run a system file check
type cmd in search>right click and run as admin>>sfc /scannow

If you are overclocking stop.

ken J+

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\011610-18969-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e19000 PsLoadedModuleList = 0xfffff800`03056e50
Debug session time: Sat Jan 16 12:08:55.463 2010 (GMT-5)
System Uptime: 0 days 5:20:28.149
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+57d5952f02b9df64
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

EXCEPTION_RECORD:  fffff88007bc3568 -- (.exr 0xfffff88007bc3568)
ExceptionAddress: fffff88000c2a7eb (ataport!IdePortTranslateSrbToCrb+0x000000000000028f)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000020fffff8
Attempt to write to address 0000000020fffff8

TRAP_FRAME:  fffff88007bc3610 -- (.trap 0xfffff88007bc3610)
Unable to read trap frame at fffff880`07bc3610

LAST_CONTROL_TRANSFER:  from fffff80002e82c2e to fffff80002e8aed0

STACK_TEXT:  
fffff880`07bc2648 fffff800`02e82c2e : fffff880`07bc0018 fffff880`01260494 00000000`00000000 fffff800`02ee161b : nt!KeBugCheck
fffff880`07bc2650 fffff800`02eb0bed : fffff800`03095d94 fffff800`02fd8b38 fffff800`02e19000 fffff880`07bc3568 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`07bc2680 fffff800`02eb8250 : fffff800`02fd8b30 fffff880`07bc26f8 fffff880`07bc3568 fffff800`02e19000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`07bc26b0 fffff800`02ec51b5 : fffff880`07bc3568 fffff880`07bc2dc0 fffff880`00000000 fffffa80`01a40a70 : nt!RtlDispatchException+0x410
fffff880`07bc2d90 fffff800`02e8a542 : fffff880`07bc3568 00000000`00000000 fffff880`07bc3610 fffffa80`026cb7d0 : nt!KiDispatchException+0x135
fffff880`07bc3430 fffff800`02e890ba : 00000000`00000001 00000000`00000000 00000000`00004000 fffff880`00e0112c : nt!KiExceptionDispatch+0xc2
fffff880`07bc3610 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiKernelCalloutExceptionHandler+e
fffff800`02e82c2e 90              nop

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!KiKernelCalloutExceptionHandler+e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0x1E_nt!KiKernelCalloutExceptionHandler+e

BUCKET_ID:  X64_0x1E_nt!KiKernelCalloutExceptionHandler+e

Followup: MachineOwner
---------
old drivers
Code:
ASACPI.sys        fffff880`04898000    fffff880`048a0000    0x00008000    0x42476c4c    3/27/2005 9:30:36 PM                        
secdrv.SYS        fffff880`04763000    fffff880`0476e000    0x0000b000    0x4508052e    9/13/2006 8:18:38 AM                        
PxHlpa64.sys        fffff880`01088000    fffff880`01093d00    0x0000bd00    0x47d88a39    3/12/2008 8:58:17 PM
My System SpecsSystem Spec
19 Jan 2010   #3

Windows 7 x64
 
 

Those are the rest of the dump files, including the one you already scanned ( thanks for that ). I'm not over-clocking or anything. Scan result :

"Windows Resource Protection did not find any integrity violations."
My System SpecsSystem Spec
.


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 Windows 7 blue screen : irql_not_less_or_equal




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