BSOD after installing and running Motorola Phone Tools


  1. Posts : 17
    Windows 7 Ultimate
       #1

    BSOD after installing and running Motorola Phone Tools


    I just installed Motorola Phone Tools (MPT) v4.3.6 and ran its x64 USB driver to get the phone connected. I connected my V3XX phone, ran a quick text message test and it all worked fine. As I was minding my own business when the phone was still connected and MPT minimized to the tray, I was BSOD'ed. Mini dump was generated and I've attached (120809-34991-01.zip) to this thread.

    I opened it in WinDBG x64 and ran the following commands

    Code:
    !thread;!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;.logclose;q
    log is attached as well (BSOD_0f98_2009-12-08_11-46-42-638.txt )

    any help is much appreciated!
      My Computer


  2. Posts : 1,161
    Windows 8.1 PRO
       #2

    Pointing to Wdf01000.sys

    Try running an sfc /scannow
      My Computer


  3. Posts : 5,747
    7600.20510 x86
       #3

    It's a little simpler than that although that was good advice.

    Code:
    Unable to load image \SystemRoot\system32\DRIVERS\motmodem.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for motmodem.sys
    *** ERROR: Module load completed but symbols could not be loaded for motmodem.sys
    GetPointerFromAddress: unable to read from fffff80002ca80e0
    Probably caused by : motmodem.sys ( motmodem+31d1 )
    Uninstall the software. No good.

    But you'll be much better off by uninstalling AVG too, the highest bsod/poor performance/poor stability causer on pcs.

    Reinstall the software after uninstalling AVG. If it still crashes then use neither.
      My Computer


  4. Posts : 17
    Windows 7 Ultimate
    Thread Starter
       #4

    Thanks folks.

    @TG: I am running a sfc /scannow; i will try lauching MPT after the scan

    @torrent: You suggesiton seems a bit radical. This specific version of MPT worked on WinXP (same machine) without any issues; after Win7 upgrade this is the first time I'm using MPT after figuring out the driver compatibility with x64 resulted in a BSOD. Also, I'm not clear about your AVG suggestion either. This version of AVG has been on this machine since WinXP days. I'm not sure if its the software or something else?
      My Computer


  5. Posts : 5,747
    7600.20510 x86
       #5

    Enjoy!
      My Computer


  6. Posts : 17
    Windows 7 Ultimate
    Thread Starter
       #6

    @TG: After sfc /scannow; I haven't seen BSOD. but its been just a day, I'll post back if I see BSOD. thanks for your assistance

    @torrent: You obviously hold a superior status than I do, I just wanted to understand your thought process. I'm sure you had a good reason for the suggestion
      My Computer


  7. Posts : 5,747
    7600.20510 x86
       #7

    If you want to understand the thoughts, it's all in post number 3 in this thread.

    sfc /scannow is not going to fix that.
      My Computer


  8. Posts : 123
    Windows 7 Ult x64
       #8

    I had almost exactly the same thing happen to me: I had a broken Motorola V3, and I installed MPT and successfully used it to extract my address book from the old phone - it was when I plugged in the replacement phone and hit the Restore button to push the address book data into the new phone I bluescreened (twice). I'm using W7Ux64 but I was using the RC for months and this is the first time I've seen this happen. I'm angry, upset, disoriented, confused and slightly peckish actually.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 08:12.
Find Us