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Windows 7: BSOD, multiple causes

19 Jan 2010   #1

Windows 7
BSOD, multiple causes

ok this is whats happening , i recently installed 2 extra memory sticks for a total of 4 sticks (8gb of ram), and a WD caviar black 640 gb. my computer was running stable for a year , until a plug in the new stuff and right now i ve been having blue screens probably like 1 every 12 hours. (just a guess cause they are very random) . i contact the memory manufacturer and they gave some settings for my memory type. (ram voltages etc.)

i change the settings and i think it did helped, because it became a bit more stable. (before that it sometimes gave me blue screens while booting or loading windows)

im ataching the dump files, ( i already analyze them but im no expert so i hope u guys can help.)

already did a memtest to each of the new sticks , no errors. and memtest to all 4 sticks also no errors
prime 95 gives errors. (running the last 64 bit prime95 version)

here is the link to the OCZ forums where they help me change the memory settings.
Support Question OCZ2RPR10664GK on P5k PRO - OCZ Forum

the blue screen errors causes Ntfs.sys , ntkrnlmp.exe , win32k.sys

this are my guesses
PSU generic 400w. but like i tell u it was running fine with 2 sticks, so i dont know if adding 2 extra ones make a lot difference , and havent test a better PSU cause i would need to buy one.
Memory tempeture. (but i guess this would give me errors with memtest right?)

  • already did drivers update.
  • bios update.
  • i have dual boot with vista , blue screens happen in both OS
  • bios configuration according to manufacturer suggestions.

ok i think this is all i can think of right now hehe

thx in advance for your help.

My System SpecsSystem Spec
19 Jan 2010   #2

Windows 7 x64

Well what kind of graphic card you use ? Cause with such a PSU no doubt something is going to fail unless you have a gt6600 or less...

Also considering the number of ram you are using, you better buy a better PSU right away, BSOD or not.
My System SpecsSystem Spec
20 Jan 2010   #3

Windows 7

asus ati radeon hd 3870
My System SpecsSystem Spec
20 Jan 2010   #4
Microsoft MVP


A generic PSU is asking for trouble. But, I can't tell if it's enough power or not. Can you purchase a decent, brand name PSU (in the 650 watt range) from a merchant with a good return policy? If so, you'll be able to try the new PSU and return it if it doesn't fix things.

BSOD's in both OS's makes me suspect a hardware issue - either with the PSU or with another component.

Please describe the errors you get with Prime95 (I'm not real familiar with errors in it).

Also, try these diagnostics:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Also, please try this free video card stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
Next, Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:
How To Find Updated Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- some driver links are on this page:

Here's the older drivers:
wacommousefilter.sys Fri Feb 16 13:12:17 2007 (present in all dump files) - Mouse Driver for Wacom Tablet
adfs.SYS     Mon Nov 03 11:48:14 2008 (present in 2 of the dump files) - Adobe File System driver
PxHlpa64.sys Mon Dec 10 18:49:01 2007 (present in 1 of the dump files) - driver for a CD/DVD burning application
WinRing0x64.sys Sat Jul 26 09:29:37 2008 (present in 1 of the dump files) - many different programs that center around the using of the WinRing libraries
Then, wait and see if you get further BSOD's

Summary of the BSOD's:
BugCheck 1E, {ffffffffc0000005, fffff80002acc08d, 0, ffffffffffffffff}
Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+20d )
BugCheck 3B, {c0000005, fffff9600027058a, fffff880028b7030, 0}
Probably caused by : win32k.sys ( win32k!PopThreadGuardedObject+16 )
BugCheck 24, {1904fb, fffff88002fc56a8, fffff88002fc4f00, fffff880012dd655}
Probably caused by : Ntfs.sys ( Ntfs!NtfsDeleteNormalizedName+c5 )
BugCheck 1E, {ffffffffc0000005, fffff80002adee39, 0, ffffffffffffffff}
Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+d9 )
BugCheck 3B, {c0000005, fffff9600033a743, fffff8800933ee70, 0}
Probably caused by : win32k.sys ( win32k!ttfdSemDestroyFont+33 )
My System SpecsSystem Spec
21 Jan 2010   #5

Windows 7 x64

Quote   Quote: Originally Posted by fazigu View Post
asus ati radeon hd 3870
You clearly need a PSU if you're using an ati radeon 3870.

Get a minimum of 500-watt if you want an advice, and try not to use generic PSU. If you want just a normal PSU with nothing fancy, you can try to buy one from a known brand.

I have a generic 600 watt PSU working in a mid-level gaming machine, from ULTRA, and it is working well, it has a minimum of certification for a PSU to be able to run a gtx 9800 properly. It did cost me 80$ canadian dollars, wich is acceptable.(maybe 70-75$ US. (unfortunately I dont have it where I live most of the time!!!, would be nice since mine is also having trouble!)

I cant help that much with BSOD cause I'm new to this on recents windows, (remember windows 95 version a ?) but I can help with others things related to cpu !!!
My System SpecsSystem Spec
24 Jan 2010   #6

Windows 7

Hello, sry for taking so long, but i had to shutdown my pc,, ok here is an update. i went back to windows vista, only until i know the problem was fix, cause i figure that windows seven is probably giving me driver bluescreens, so i went back to rule that out.
but after i got a bluescreen in vista , and loaded back into windows , it gave a driver error (driver not found something like that) with my videocard, so i decided to shut it down until i buy a new PSU, yesterday i did , and ran prime95 blend test for about 10 hours and half, with no errors in full settings (before that i had errors in about 20 min or less on this settings memory set to 1066mhz), so im pretty optimistic that the problem is gone. fingers cross

Thx a lot for all your help and ill post again if something goes wrong.
My System SpecsSystem Spec
24 Jan 2010   #7

Windows 7 x64

It's nice that your problem was so simple to fix Enjoy
My System SpecsSystem Spec

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