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Windows 7: BSOD Issue

20 Jan 2010   #1

windows 7
 
 
BSOD Issue

i have no idea how to read a mini dump i would appreciate any help that is given i have uploaded the mini dump file thanks for any help in advance it happens on and off i have no idea what is causing it

My System SpecsSystem Spec
.

20 Jan 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by anqnbldnfn81 View Post
i have no idea how to read a mini dump i would appreciate any help that is given i have uploaded the mini dump file thanks for any help in advance it happens on and off i have no idea what is causing it
Hi and welcome

This crash was probably caused by your wifi driver RTL85n86.sys. this type of bug check is usually caused by a driver as in this case or memory. You have drivers as old as 2003 on this system and it will never be stable ultill they are updated or removed.

old drivers

Code:
CX88XBAR.sys        0x8fd06000    0x8fd08300    0x00002300    0x3fc5f776    11/27/2003 8:09:10 AM                        
cx88vid.sys        0x8ec00000    0x8ec2d780    0x0002d780    0x3fc61d92    11/27/2003 10:51:46 AM                        
secdrv.SYS        0x988c4000    0x988ce000    0x0000a000    0x45080528    9/13/2006 8:18:32 AM                        
pcouffin.sys        0x8fc7b000    0x8fc86900    0x0000b900    0x457584b9    12/5/2006 9:39:53 AM                        
RTL85n86.sys    RTL85n86.sys+38868    0x8e6bb000    0x8e715000    0x0005a000    0x4718383b    10/18/2007 11:53:15 PM                        
Rtnicxp.sys        0x8f3f1000    0x8f400000    0x0000f000    0x4840194b    5/30/2008 10:12:11 AM

I would
run a system file check
type cmd in search>right click and run as admin>sfc /scannow

since this bugcheck can also be caused by memory
download memtestx86 and run for 4 in depth passes

let us know the results

Ken J+
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\010210-36281-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82c48000 PsLoadedModuleList = 0x82d87570
Debug session time: Sat Jan  2 13:35:33.083 2010 (GMT-5)
System Uptime: 1 days 20:35:44.537
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
...................
kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WORKER_INVALID (e4)
A executive worker item was found in memory which must not contain such
items or a work item was queued that is currently active in the system.
Usually this is memory being freed.  This is usually caused by
a device driver that has not cleaned up properly before freeing memory.
Arguments:
Arg1: 00000001, Queuing of active worker item
Arg2: 84f302c0, Address of worker item
Arg3: 00000000, Queue number
Arg4: 00000000, 0

Debugging Details:
------------------

Unable to load image \SystemRoot\system32\DRIVERS\RTL85n86.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTL85n86.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL85n86.sys

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xE4

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 82c9cacf to 82d19574

STACK_TEXT:  
82d66a70 82c9cacf 000000e4 00000001 84f302c0 nt!KeBugCheckEx+0x1e
82d66a94 82c9caa4 84f302c0 00000000 84e800e0 nt!ExQueueWorkItem+0x21
82d66aa8 82c9ca75 84f302c0 875f92fb 00000000 nt!IoQueueWorkItemEx+0x26
82d66ac0 875f92f2 84f302c0 875f92fb 00000000 nt!IoQueueWorkItem+0x1b
82d66ad8 8e6f3868 84f302e8 8e6ec7d0 84f71000 ndis!NdisQueueIoWorkItem+0x25
WARNING: Stack unwind information not available. Following frames may be wrong.
82d66af8 8e6e8155 84f71000 84f71000 82d66b38 RTL85n86+0x38868
82d66b08 8765eb9b 00000000 84f71000 00000000 RTL85n86+0x2d155
82d66b38 82c9f457 84f751b8 00f75190 5e11d923 ndis!ndisMTimerDpcX+0xbe
82d66b7c 82c9f3fb 82d69d20 82d66ca8 00000001 nt!KiProcessTimerDpcTable+0x50
82d66c68 82c9f2b8 82d69d20 82d66ca8 00000000 nt!KiProcessExpiredTimerList+0x101
82d66cdc 82c9d66e 009cc822 84219958 82d73240 nt!KiTimerExpiration+0x25c
82d66d20 82c9d498 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
82d66d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38


STACK_COMMAND:  kb

FOLLOWUP_IP: 
RTL85n86+38868
8e6f3868 ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  RTL85n86+38868

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RTL85n86

IMAGE_NAME:  RTL85n86.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4718383b

FAILURE_BUCKET_ID:  0xE4_RTL85n86+38868

BUCKET_ID:  0xE4_RTL85n86+38868

Followup: MachineOwner
---------
My System SpecsSystem Spec
20 Jan 2010   #3

windows 7
 
 

how do you remove drivers that aren't being used anymore
cx88vid.sys cx88xbar.sys are drivers for a tv card i no longer use
My System SpecsSystem Spec
.


20 Jan 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by anqnbldnfn81 View Post
how do you remove drivers that aren't being used anymore
cx88vid.sys cx88xbar.sys are drivers for a tv card i no longer use
do a search on cx88xbar, or navigate to c:\window\system32 and delete

If it gives you a hard time reboot in safe mode (F8) then kill it.

Should you ever feel enegetic, a clean re-install will make the system faster. Yes it is a PITA.

Ken
My System SpecsSystem Spec
20 Jan 2010   #5

windows 7
 
 

ok i might just give a clean install a try probably this week end thanks for your help i appreciate it
My System SpecsSystem Spec
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